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May 2024 by James Kraemer
My partner and I shopped all over London, looking for a new mattress and finally found the one here - they were very accommodating, informative and. very helpful. I feel like we got our moneys worth.
And the delivery guys were amazing ! Thank you for your help Derek.
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November 2023 by timmy skates (timmy_skates)
amazing bed
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November 2023 by Floyd Westlake
Awesome service !
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October 2023 by Stephen Smith
Worst customer service and delivery experience I ever had
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August 2023 by Chris
After so so much flip-flopping and deliberation we bought a mattress today. Robert was super helpful and very knowledgeable. I loved his approach and could tell the 18 years of experience made him a master advisor. I appreciated his knowledge and the way he evaluated how my spine was aligned on different mattresses. He then gave me a great deal and no haggling was required.Will update review if the rest of the process isn’t five star.Update - delivery was seamless and we are happy with our new bed.
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November 2022 by Kay Kalz
They hide reviews that don’t go in their favour
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August 2022 by Claire Blewett
Farid assisted me at the Fanshawe Park Road West location. He is extremely knowledgeable, personable, and patient. He answered all my questions in-depth and provided me great confidence in my purchases. Farid makes you feel comfortable through his incredible customer service and highly courteous and professional demeanour. I recommend to anyone that visits this location to speak with him. Thank you so much, Farid! I will come to you with any Sleep Country need from now on!
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June 2022 by Jeremy Jesso
Manager was very helpful and resolved my problem right away! I will continue to buy all my sleeping needs here ?
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April 2022 by Vickie McGraw
Sales fellow was helpful in helping us choose our new mattresses. During checkout there was a problem with the new computer system that had us standing around for 40 minutes while he was on the phone. Mattresses were to be delivered the following week and we were given a 12 hour window of 9am -9pm and no one showed up or called. Had to call next morning to hear they didn't know what happened and would get back to us, also rescheduled for the following week. We were given same spiel of 12 hour window, so day before I called and insisted on a reasonable window of time. Delivery came as supposed to this time,they were pleasant and had stuff set up pretty quickly. They accidentally brought 2 king mattress covers and said call store to exchange. Called the store and he told me weren't charged but as I checked my receipt it was clearly on our bill, now I'm having to go back to the store where the same sales fellow seemed bored and annoyed at the situation. Shuffles through the receipts and non plussed, hands me the cover. No apologies for all the inconveniences or explanation of why we had to waste 2 days waiting for our delivery and go pick up something that should have been delivered. I don't need anyone to kiss my a$$ but seriously an, " I'm really sorry about the mix up" would have gone a long way. I know we won't be returning to that location
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February 2022 by Penny Marshall
I had to cancel a order that I had placed a $580 deposit on due to an illness in the family. I cancelled the order Jan 17th and was told it would take about 2 weeks for my money to be mailed to me via cheque. The gentleman that was helping me was amazing, kind and caring. His co-worker told him that the cheque was the only option and flat out refused to even humour any other alternatives as the debit system was glitching and not processing my refund. It has been 14 business days and after calling today and getting the very rude and dismissive customer service agent on the phone I was told the order was refunded by the book keeping department Jan 28th. I am in tears, normally this would not be a big deal but with the bread winner of my house hold being ill it is!!!! I am devastated and will tell everyone to avoid sleep country like the plague. I called customer service and they told my basically I was sol. This is my first time writing a review ever but I am honestly devastated and furious.
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November 2021 by SSVP All Saints
Ordered sheets (split head, Queen) over two weeks ago, and still waiting. can you light a fire under some-one or do I throw the bed out and buy elswhere
Cathy Van Bynen
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November 2021 by Steve Swain
NOT GOOD!
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November 2021 by Hina J
excellent service
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November 2021 by Brian Long
Great service.
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October 2021 by Sharlene Lavalliere
The sales guy wasn't pushy, he was very friendly and polite which I like .I knew what I wanted and he didn't disappoint us by showing mattresses we didn't want to look at .We are happy with our purchase so far ..would recommend this place
