MEC London has been serving customers since 1971, offering high-quality outdoor products at fair prices with a strong guarantee. The store is known for its knowledgeable and friendly staff who provide excellent customer service. Customers often praise staff members like Jay for their expertise in XC skis, Kevin for helping find the perfect winter boots, and Mark for his detailed advice on hiking shoes and boots. They take the time to understand individual needs, such as foot width and foot anatomy, making shopping personalized and satisfying. Shoppers appreciate the helpfulness and patience of the staff, which often leads to purchasing multiple items beyond initial intentions. The store offers a wide range of outdoor gear, including hiking pants and footwear, and is considered a favorite spot for outdoor enthusiasts visiting London. Though store hours may vary, customers are encouraged to call ahead for appointments. Overall, MEC London is valued for its knowledgeable staff, quality products, and good deals, making it a trusted place for outdoor gear since many customers return regularly.
Went in to get special shoes as recommended by a chiropodist( foot dr.) and the guy there was very helpful with recommendations for the best shoe for my needs. Also helped to order a pair they had on the website but not in store. Great customer service.
February 2026
We were looking for knowledge about XC skis, and Jay was not only the most knowledgeable person we've found (we learned so much from him) but he was also super nice and helpful. He will definitely be our go-to guy for all things XC skiing from now on.
December 2025
The staff were very friendly and knowledgeable. Great store
