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November 2024 by Riyas
Extremely Disappointing Service and Unprofessional Conduct by Store Manager
I purchased two Chatr SIM cards on Sunday, November 10, 2024, for my cousin, and the sales representative assured me that they would be activated within 24 hours. While one card was activated, the other was not. After waiting for over 24 hours, I contacted Chatr customer service, who directed me back to the store for in-person assistance.
When I visited the store again and spoke to the assistant manager, Daniel, he was unhelpful and dismissive. Despite the issue clearly being caused by a mistake on the store's part, Daniel arrogantly refused to assist me, claiming he wasn’t responsible because I hadn’t purchased the SIM cards directly from him. He then told me to call customer care again for help, essentially passing the buck and offering no support himself.
After following his instructions and calling customer care, I returned to the store just a minute later, only to find that Daniel had left the store by the time I arrived. This deliberate lack of accountability and his complete disregard for customer satisfaction is truly baffling.
Frustrated, I went to another authorized Chatr store, where the staff quickly identified that the issue could be resolved by adding the missing $5, which I had already paid to the Fido store during my original purchase. I paid another 5$ to fix the issue. It became clear to me that the Fido store had either neglected to apply the payment properly or, worse, had intentionally overlooked it. This is a clear case of a scam.
What was even more infuriating was the complete lack of apology or recognition of the store’s mistake. Instead of taking responsibility and correcting the error, the manager showed no remorse, no accountability, and no effort to make things right. Daniel’s dismissive, arrogant, and insulting attitude was not only unprofessional but also deeply disrespectful.
I have been a loyal Fido customer for over three years, and this experience has left me completely disillusioned with the brand. The treatment I received from the store manager was unacceptable, and I feel insulted by the way I was treated as a customer. Fido should take immediate action to address this gross failure in customer service and the appalling behavior of their store manager.
I am attaching the receipts and account details for reference. This experience has been a complete violation of my trust, and I will seriously reconsider continuing my business with Fido after this incident.
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September 2024 by sumit sharma
Yesterday, I was there at Fido White Oaks Mall for purchase of my new Phone. There I was assisted by a Fido representative named HARPREET KAUR. She helped my with selecting a good Phone which will meet my daily needs(Samsung S24 Ultra 256Gb). That was the thing I needed. She also told me about the Mastercard they offer and it's benefits so I took one at the spot. She gave me her assistance with setting up my new Phone and I took a lot of time as I was not good at all this stuff but she did setup everything for me in a very calm manner. She was very clear with the details of plans and so I upgraded my plan as well. She did offered me Device Protection as i forgot to take before. Overall it was a wonderful experience because of her patience behavior. I would like to recommend everyone to go and visit there and do meet her for any changes they want to do in their account.
100% Satisfaction for ME and many more to come.
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August 2024 by ANILASH M.A
Never visit . The store manager mark is very disrespectful . Rude . Worst customer service ever . The worst shop in white oaks mall .
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July 2024 by Dee A
I came into the store regarding some issues on my Google phone. Tanisha was incredibly helpful and patient with me. Such a great team player!
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July 2024 by Larry Y
Each specialist uses their own terminology. When I tried to open a new account, the specialist never mentioned the setup fee, and it looks like I should already know. And she told me that long-distance calling would be free for two years, but I kept getting charged. Everything was explained clearly until I received the SIM card—then the problems began: referrals request sent again and again but never done; wrong charges I have to do live chat and make phone calls; other physical stores ask me about the agreement but all I have after I pay were just the SIM card and receipt (the agreement was never shown up physically or online), etc…
Tbh, there are only few specialists who are actually responsible. A male specialist even said “someone should mention that to you” when I make phone calls back. Hope every customer can save their money and time. And hope y’all never meet an ‘interesting’ answer of “when will your manager be in the store?” is “Even my manager is in store, he cannot help you with it” LOL.
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April 2024 by Dennis K
Great customer service as soon as I came into the store I was greeted by Fraser who helped me and my little one.
I thought I had the wrong simcard for my little ones phone. Fraser was able to help us out.
If you have a chance stop by fido white oaks mall and visit Fraser for your fido brand needs.
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February 2024 by luis carlos arias vear
I was at the store on February 7, 2024, at approximately 7:20 pm, I entered and said hello, then I told the advisor that I spoke a little English, however with my English I can communicate, I asked him about a telephone plan , he responded speaking quickly, and I let him repeat it since I had not understood him, he automatically turned his eyes upward, exhaled and made an expression of rejection and annoyance with his face, I did not feel comfortable, it only remains for me to say that Thank you and leave the store, I think that the Fido company should invest more time in choosing its advisors so that they really provide an advisory service and also in training them to provide good customer service and attention, the attention was depressing and rude, I do not recommend this site.
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February 2024 by Tin Cho Oo
I am Fido customer and used it for 1 year. So far no issue with internet. But my 1 year contract (promotion period) is ending soon and I need to change another plan. Actually Last week, I went to the store and I found my new plan that suited to my budget and internet usage. But I decided to change later because I left many internet G to use it. Today I went there again to change my internet plan. Customer service is so awful that my plan is no longer available (I found the plan the plan last week). Last week, if the staff told me that this is only available during promotion period, I will definitely change it immediately. Today’s staff showed me all expensive plan with lesser internet G. So I decide to stop using Fido service. Then I Google the plan for Fido internet, there is still available plan that suit to my budget. OMG ?! I am a good customer never ever delay to pay my phone bill every single month during this 1 year contract. But now no more Fido.
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January 2024 by Soham Khambholja
Extremely rude and unprofessional. Doesn’t know how to provide proper response.
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January 2024 by Chelsea Da Silva
Brooklyn at the white oaks mall was amazing! she explained everything and was super friendly! I was so happy with her service :)
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January 2024 by Matthew Hill
This network provider CANNOT handle providing data to users when in large crowds. Boxing Day shopping and I have zero access to my data when at Masonville or White Oaks. Experienced the same issue on Black Friday. Fido support claims no issue on their end. Rogers/Fido cannot handle the network traffic needed in this city
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November 2023 by Ibrahim Shekhibrahim
They do not respect customers
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November 2023 by Onajite Aworo
Customer service was top notch....I felt really comfortable
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November 2023 by Robin Wilson
W customer service. Brooklyn's great w/ it !
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November 2023 by Ayman Rashid
The guy is very rude.
