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February 2024 by Mista Jay
Updating my review to a 1!!DO NOT GET TIRES HERE!Made an appointment to get front tires. Dropped the car off at 1030 and it was supposed to be done by noon. At NOON, they called to say I needed all 4 tires done... (the back tires are new!). When I explained that I didn't need the back, as they are new.. they told me they weren't going to put the front tires on unless they did all 4!! This is at noon, when the car was supposed to be done.The best part, I took it to another Canadian tire in town, who put the front tires on for me and agreed that I didn't need rear tires!!Stay away, I'm not sure who is running this service department but they're ripping people off.---------------Updated my rating on April 27/22;Customer service in the retail store has much improved! Great job!------I have to update my review and reduce my rating to a 2 from a 4. I'm not sure what happened to this store but the service has steadily gone downhill over the past 2 years.Case in point, I called to make an appointment to get my winter tires changed yesterday; pressed 1 for auto, 2 for parts, sat on hold for 5 minutes, then a recording came on saying "I'm sorry everyone is too busy please leave a message", and then another recording saying there is no room to leave a message, thanks for calling, and then I was disconnected.Tried that 3 times, same result. Called back the 4th time and pressed 0 for customer service, the lady there tried the line 3 times, no answer, finally took my name and number and said someone would call back within a couple hours.That was yesterday.. still no call back. Meanwhile called Kar Doctor on Exeter rd, made an appointment, had the tires done.
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February 2024 by Gord Kiddey
Very very expensive. Compared to similar stores .staff seems to hide when looking for assistance. Hence my rating
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February 2024 by Lynn Holley
Got great help from a young employee.
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February 2024 by Ralph Rosema
I asked for quick start and the guy took me to find it for me .thanks
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February 2024 by Goldy Bal
Actually i do uber driver , and i got discount through Caradvise for oil change ., that time they talk with car advise agent on phone , and i paid to car advise . but after somedays i received call from canadian tire wonderland (manager )he said you didn’t paid to us and said i will call to collection department ! , when i reached on canadian tire he said you have to pay us , how can i paid to them ? i already pay to caradvise ,how can he said i will call collection department?
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February 2024 by Ace S
I have a certified truck that had a transmission hose/line leak. Was told at this location that I needed to change 2 transmission lines and a line that goes to the rad. Quote was for 1400. Elsewhere I was quoted few hundred dollars for just 1 transmission line which what was the problem. (I’m sure I have to change the other 2 in the near future)(few months) however I was told that all of them needed to be changed urgently. Not sure if Canadian tire employees make commission on parts lol. Today I had a CEL and the code was for a turbo underboost. Went to this location because “elsewhere” was busy and couldn’t wait since I wasn’t getting any boost. Was told that I needed a new turbo and that the vehicle was misfiring and needed coils and spark plugs, after looking at it for half an hour :| … went elsewhere and they found out after scanning the vehicle that I just needed spark plugs. As for the underboost issue it was just a loose line that just needed to be connected. Truck runs great now.
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February 2024 by kartik soni
Bob has pathetic customer services skills and he is rude and arrogantHe does not have straight answer to anythingWhen I asked about time line for returning old battery he arrogantly told me it can be done in weeks not months or years and it is common senseHe definitely needs training in customer service0 starsFeels like being obligatedWorst customer service
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February 2024 by Richard Morrison
Knowledgeable and helpful staff combined with a good selection of merchandise
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February 2024 by Gary Doerkson
My Go-to store.
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February 2024 by Andrew Williams
Had tires swapped for winter. Fast prompt service. And also friendly. Will certainly return.
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February 2024 by Jordan Stanton
Come here for the thing you want to not be on sale but you'll find some great alternatives that are, and probably get something you didn't come for as well
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January 2024 by J S
Found what we needed fairly quickly.
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January 2024 by Jim Kost
Kudos to Michelle at the London West store - she went out of her way to make sure that my pickup order was complete today - we got the last item in stock, and the box had been opened. She was insistent that we check to make sure all the parts were there - and they were. That's how customer service is done, folks.
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January 2024 by Amit Braunshtein
Emily You were so kind and good to us, thank you very much
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January 2024 by John Saulog
Great workers