-
November 2024 by Leo George
I had a disappointing experience at the Best Buy store on Wellington Rd, London. I had purchased an open-box device for my dad from a marketplace seller through Best Buy, but the device was defective, and the accessories were not original. To inquire about returning the device and getting a refund, I visited the store with my dad.
When we arrived, the salesman was assisting another customer, so we waited patiently. Although there were chairs available, he didn’t offer us a seat. Once he finally acknowledged us, I began explaining the issue, but he interrupted immediately, showing little patience. He told us the store couldn't process the return and advised that I should contact the seller directly. I tried to explain that I understood it wasn't a direct Best Buy purchase and was simply looking for some guidance, but he seemed uninterested in helping us.
I then stepped away to call Best Buy customer service. The representative I spoke with was very helpful, reaching out to the seller on my behalf and coordinating the return process. After the call, I returned to inform the salesman that customer service had resolved my issue and suggested that, if he was unsure how to help, he could have at least advised me to contact customer service. At that point, another salesman joined, and he was noticeably rude and dismissive, trying to justify his colleague's behavior. This interaction made both my dad and me very uncomfortable, leaving us upset by the lack of respect shown.
I requested to speak with a manager, and thankfully, she took the time to listen to us. While I’m not sure what actions she may have taken to address the issue, I appreciated her attentiveness. Although I’ve had positive experiences with other staff members in the past, this interaction was upsetting, especially for my dad, who was disappointed to witness such unprofessional behavior.
I hope that the management takes note of this incident. I can provide the names of the salesmen to management if needed but won’t mention them here. Proper training in customer service and respectful treatment of all customers is essential for Best Buy to maintain its reputation. I trust that this will be addressed so that no one else has to endure the same treatment.
-
November 2024 by bijay mainali
I was asked to show the receipt at the door. Which was strange. I purchased games today and payment for the game was done at game counter in the north east end. Just because I didn’t go to the counter at the gate. The staff asked me a receipt even when I said I paid at the back. I felt like I was judged and treated like thief or burglar. Poor customer service. The staff should be treated so that they know there are other counter for payment as well.
Very disappointed.
-
November 2024 by Akhil Chirakkakudy Shajan
I have visited this store several times, and the customer service has been consistently poor. The employees (not all) often seem reluctant to help or engage in conversation, frequently ignoring me or acting impatiently. After experiencing this repeatedly, I now try to avoid seeking assistance from certain employees.
I have shared my experiences at this location with friends, and unfortunately, they have had similar encounters.
Disappointingly, I’ve primarily observed this behavior from employees who share a similar ethnic background to mine.
-
November 2024 by Jacob Romu
The guy in appliances was so excellent. I bought a mini fridge when my fridge died and he helped me because it wouldn't fit in my car. I'm going to go get my full size fridge from the same guy because of it
-
November 2024 by Erin Browne
James was incredibly helpful when I was buying a new printer! He was able to answer all of my questions and gave me a genuine answer when I asked which printer would best suit me!
-
October 2024 by Mandip Singh
I will give zero stars if possible. Worst customer service ever. People, never buy your appliances from this location, may be go to other bestbuy location but not here. These guys are horrible and they have no respect for you and your time.
-
October 2024 by Balraj Singh Khehra
Ahmad Hourani was the one helped us out with all the appliances. Gave us the best deal and offered all the options and resources. Overall great guy?
-
October 2024 by Peter Fairhead
When a business uses AI to figure out what I want they have immediately lost my business. I either talk to a human or nothing. A major problem with new surface 7 laptop and got the runaround on the phone. Just lost my future business. AI is not reliable and can easily send you in the wrong direction.
-
October 2024 by Harshit Sharma
Yesterday I bought the headphones. Within 24 hrs I went for the replacement with another model due to its specification(the return and replace policy is 30 days) as also confirmed by the sale associate . They denied the replacement making excuses that it should be manufacturing defects then only they will change. This is not Best buy this is Bad buy.
-
October 2024 by Bert Saunders
I came in today and spoke with Michelle at the front door, trying to do an exchange. A member of the store gave me bad information which led me to purchase the wrong SD card for my camera. Beware they told me that they only give you an E receipt if you ask for it. Her tone was very rude and abrupt. It seemed as though she took pleasure in giving me unfortunate news. This is the last person I would ever want to greet me at a door. Definitely seemed like she had the companies best interest in mind and not the customers. I was planning to spend more money in the store, but because of this interaction, I will never go back. This is an example of a corporation that only cares about the money. Please take your money anywhere else but here.
-
October 2024 by Chris Fuerth
Got a laptop for my son on sale this summer. Got it when we did because it was on sale. I waived the $200 extra warranty. Full disclosure, I also said I wasn't interested in the details. Turns out it if it craps out more than 30 days after you buy it, Best Buy makes you deal with the manufacturer and will pointedly tell you that you should have bought the extended warranty. I'm sorry, but this isn't a coffee grinder. For $700 (on sale from $950) they should have to take a faulty product back within 90 days. My fault maybe, I've never respected this company but continue to buy from them.
-
September 2024 by Gordo93
Had a great experience buying a new television. Multiple employees spent lots of time going over all my questions and concerns. Shout out to Joe, Damian and Brian. Would have left a review with the company, but the codes I needed from my receipt faded away.
-
September 2024 by LA C
Recently purchased a Versa 4. Thanks to Mike B and Austin everything went perfectly!! Couldn’t have asked for a better team to help with my experience❤️
-
September 2024 by Brian Cote
Lots of stuff to buy. Look for sales. Big parking lot.
-
September 2024 by Juan Sinquino
i have bought two $600 ac's from here within 2 years, one caught on fire and now the other one is producing a monsoon of water ..... i paid for warranty for the second one and brought my ac to the store and they tell me im gonna get my money back for it i bring the ac in and then they tell me i only paid for in home geek squad service so ive now spent $1200 on ac's here on top of them upselling me some crap warranty that didnt cover anything i would honestly avoid buying electronics from here
