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March 2023 by Kim
I went into the Windsor Crossings Aldo outlet store and had a great salesperson named Durrel help me. He was very friendly and very helpful. I tried a few pairs of shoes on and so he had run back and forth a few times but he didn't seem to mind. He had a smile through our whole interaction and he was very accommodating. Thank you again!
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January 2023 by Rach Spud
Ordered shoes, waited a week, item got cancelled. Still have to go into store to get my refund as they didn’t automatically refund it to my card. Order a different pair and a week later it was cancelled again. Why allow the order to go through if you don’t have the stock. Not happy.
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January 2023 by Deanne Hardcastle
Found cute pair of sandels for summer
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January 2023 by Ravinder Bhogal
Excellent customer service
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January 2022 by Kathleen Harkins
Always find something I like. Great customer service!
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January 2021 by Danielle Kay
Have been going to this store since they opened many, many year ago. The customer service was excellent, but in the last two years has gone down tremendously. Whenever I walk in staff refuse to assist me. They size you up based on whether they think you're going to buy something. As someone who has health issues and cannot buy many types of shoes, it usually takes me a while to find something suitable. I have been in there looking for shoes for over ten minutes and NO ONE asked me for assistance. I've seen other people walk right in the door and be helped. I regret that I did not take the names of the associates working. If this happens again, I will be making a formal complaint. Staff need to understand that they represent the company. You don't pick and choose who deserves good customer service. Very unnecessary and disappointing behaviour.
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January 2021 by C ng
Went today (Wednesday, August 26th at 1pm) store is randomly closed with nobody answering phones, lights off. My GF needs shoes for a wedding tomorrow in which she is standing & matching, which she ordered in store and have since been shipped to this location. Called ALDO corporate service and was basically told they could refund me, but won't give me a manager or district manager's contact info.EDIT: I was able to get ahold of district manager Stephanie, who was able to contact her store manager who opened the store the next day - (still shut down with electrical issues) to get my GF her shoes just in time for us to leave for out of town wedding. I changed my review to a 5 star to reflect the care, professionalism, and commitment that the district and store manager showed us in dealing with an awkward situation. Thank you Stephanie!!!
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January 2020 by Betsy del Rosario
BAD customer service!! Wanted to try on pair of shoes and nobody was helping! didnt know which ones were staff or customers so decided to approach the cashier to get a size...the cashier responded by saying " she is actually working the cash" and didnt even get anybody to help me out!!!!
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January 2020 by Sharon Bedard
Love this store. Staff is fun. Lots of good buys
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January 2019 by Cheryl Justice
Always good
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January 2019 by Éva K
Poor selection.
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January 2019 by Kool Koollj
Not a good black Friday sale
