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“Excellent customer service. This is a shout out to Rajan, an extremely friendly associate who helped me through out my time at the store. Being in customer service myself for last one year, I can tell that this guy knows what providing a service should be like. I left the store with a big smile today!
Keep up the good work!”
10:30AM - 6PM
259 King St W, Kitchener
Shoe Stores
“The owners are so sweet, friendly, and helpful! I love the quality of the sandals here, they are really comfortable and stylish for a great price. I got myself 3 pairs :)”
“Exceptional service from people who really know what they are doing. They practice a craft that is rare these days, and never disappoint. Great personal service too.”
“We got a full professional wardrobe for my partner here, and it looks great on her. Staff were very helpful, and made good suggestions for different items to try. Price was a bit high, but very reasonable given the quality of the clothes. I'm confident they'll last a long time.”
“Today I would like to tell “ a big thank you “ to Mattie who is the manager in the store. She helped me to resolve my issue very quickly. It was my fault with the shoes , however she explained me everything very clear and make my day . I appreciate such an understanding approach ?! As a newcomer in Canada I am very grateful for the support and help in the store .”
“We get our kids' school shoes and winter boots here every year. I like their selection... we can get something cheaper like sketchers for indoors and something a little more expensive, like Asics or New Balance for outdoors. We are part of the loyalty club and get a decent amount of $ off a pair of shoes because of it. The customer service is friendly but nothing to write home about to be prepared to do your own hunting for shoes and sizes.”
“I’ve been to this store several times. The staff is always very attentive and helpful with finding what I need and informing me about new promotions. Although the store is big in size, the employees still manage to keep it clean, they always have great sales going on here and a good selection of everything. This Ardene is one of my favourite spots to shop.”
“I recently visited the store on November 19th and encountered an issue with a product I had purchased—something that doesn’t usually happen. The store associate, Jerome, immediately stepped in to assist. He listened attentively to my concerns and provided a prompt and effective solution. I was genuinely impressed by his willingness to help and his professionalism.
Jerome is an outstanding representative of the brand, and thanks to his excellent service, I felt confident enough to make additional purchases during my visit. This is exactly how the retail experience should be—hats off to the team for delivering exceptional customer service!”
9:30AM - 6PM
589 Fairway Rd S, Kitchener
Shoe Stores
“We have been shopping there for many years. Their customer service is next to none. This is very rare these days. These people always look after us so well and are very professional. They deserve a congratulations.”
“Had my first experience in this store yesterday & it was fantastic!!! Staff is excellent, management is excellent & the prices are great!!! I seen a few bad reviews & I’m shocked because the service I got was second to none. Definitely my new fav store to buy Jordan’s!! ????”
“Employees right up to the manager are second to none. Absolutely the best service and product knowledge.. thank you again for your hard work and dedication. Thank you Christine. Matt...”
“Excellent sales & customer service. Take a look around, I know you will find something. So many of my clothes are from marks . Stand behind there products.”
“walked into the store today, great customer service. the store was very organized. staff help children put on their shoe and would recommend what’s best for your child and your pocket rather than just trying to sell the shoes. Supporting this store to the fullest because of the customer service that is provided. I would recommend going into the store yourself and experiencing the store yourself.”
“i came to exchange some shoes today, I walked and was greeted by people that looked like they wanted to die, so that was good start, the guy working hardly even looked up at me from what he was doing and told me without a receipt there was nothing he could do, and I understand that but i had the Mastercard transaction, i was told no receipt no luck, so i left when i look up the exchange policy on footlockers website is says returns and exchanges can be made without a receipt with i had the transaction, so i called and talked to the manger Nikita, she was amazing, she was very helpfull and got our shoes exchanges with no hassle and was even able to reprint my receipt, the guys working before killed my thoughts of Footlocker but Nikita saved it! thank you for making things right!”
10AM - 6PM
C011A, 2960 Kingsway Dr, Kitchener
Shoe Stores
“I purchased a pair of shoes from Aldo this week and was extremely impressed by how friendly and professional the staff members that assisted me were. I would highly recommend this particular location to anyone looking for reasonably priced footwear and an excellent in-store experience.”
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“The employee were very helpful. With all positive attitude. Emily helped us at the store a lot. She did a lot of back and forth trying to find me my perfect pair of shoes?”