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October 2024 by Terry Kirby
I want to thank and compliment Crissy from Rens Victoria St
She noticed me bewildered by all the choices for dog food.
Crissy patiently explained to me with a great depth of knowledge on each product and helped me make informed decisions on the best choices for my dogs.
My two fussy, spoiled pets have really enjoyed the delicious variety of healthy food.
Also, her tip about not leaving the food in the can after opening is bang on and so obvious but we had never thought of it. It does make a difference!
Thanks Crissy
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October 2024 by Lori Cinquemani-Gren
Amber so helpful and knows her stuff! Will definitely be back!
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October 2024 by Janice Lindman
They helped us find the best food for our dog.
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October 2024 by Heather McKinnon
Lady who helped me was terrific. I was looking for a cooling mat
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October 2024 by Rich Kufske
Large selection.
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September 2024 by Donna Duipmans
Absolutely the best pet supply store I have been to in KW. The staff are all so helpful and friendly. It is not easy working in a retail enviorment but they do it with a smile. Thank you to all staff, you always make me and my furkids, Kallie, Gizmo and Luke the barking aussie, feel very welcomed. Great job ladies, much appreciated.
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September 2024 by Jen Williams
Staff was very helpful, friendly and knowledgeable. Great selection as well.
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September 2024 by Linh Lai
Great place to shop for all of our pets essentials including our new puppies raw dog food! Definitely recommend :)
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September 2024 by David Caldarelli
Every time I'm there: Really nice and helpful staff. Thank you!
Older review: appreciate the good Covid precautions.
Tip: get on their rewards system and mailing list, and license your pet with the city, you'll get gift certificates.
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September 2024 by Lisa Roenspiess
If I could give them NO stars I would. Ren’s has stolen $175.46 from my roommate. Ren’s double charged my roommate after being incompetent and unable to print off the receipt for the first transaction. Why the cashiers couldn’t do their job and print off the receipt is a good question that will never be answered. The cashier assumed that the transaction didn’t go through because they were unable to print the receipt. So they did a second transaction and finally printed the receipt. My roommate checked his bank account while still in the parking lot at ren’s and saw the 2 transactions. He went back into ren’s and told them he was charged twice. REN’s cashier then proceeded to tell him he had to go to his financial institution to get his money back. Since when do businesses not return the money. It’s simple do a reversal and return the money to his debit card. Nope not ren’s they keep telling us to get the money from their mistake back from the bank. The Credit Union says ren’s has to return the money. I wouldn’t recommend anyone shopping at ren’s nor will I ever go back. Unbelievable how poorly ren’s treats their customers. Shame on ren’s!!!!!
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August 2024 by Jessica Weber
Great variety and friendly staff and convenient location!
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August 2024 by Barbara Moffatt
Wow, lovely store with lots of choices. Dog friendly.
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July 2024 by Jen Dawson
They had my online order all ready for me
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July 2024 by Andy H
I have to say the transformation of this store is incredible. We have been going for a few years, I won't comment on how it used to be but now the service is best you can get. The staff is amazing!!
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July 2024 by J Might
This is the best pet store in kw!! To the two ladies that helped me find a proper harness for my injured dog, on Friday last week. THANK YOU SO MUCH!!! I’m hoping you will both see this and comment so I have the correct names! You guys are the absolute best!!!! Thank you for always going above and beyond to help a customer in need!! ? We love Ren’s but we love the employees even more ??
