Princess Auto is a Canadian-owned company with over 3,400 employees and 51 stores across the country. It offers a wide range of tools and equipment for tradespeople, farmers, inventors, and industrial workers. The stores are well organized, well stocked, and have a variety of products suitable for different needs. Customers appreciate the good deals and quality items at fair prices, especially when shopping in-store. The staff is friendly, helpful, and committed to customer satisfaction, with many reviews mentioning their practical and kind service. The company’s Royal Service Promise ensures that any product can be repaired, replaced, or refunded if customers are not satisfied. Customers value the store’s accessibility, clean washrooms, and the effort staff make to solve problems effectively. While some find the website less helpful due to product accessibility issues, they still appreciate the staff's knowledge and the store’s effort to provide what is needed. Princess Auto is known for its unique selection of products not always available at other hardware stores, making it a good place to find items that are hard to locate elsewhere. Overall, the store provides a friendly shopping experience with a focus on customer satisfaction and quality service.
Essentially a mecca of tools, supplies, and hardware; some more specialized than what you’d find elsewhere. Staff are very friendly and knowledgeable and can literally help you find anything. Definitely look out for good sales every now and then ??
October 2024
Shopped there recently. Good selection of industrial glues. Helpful staff. Shiny and brand new looking and very tidy
October 2024
Same poor service as brantford , stores clean , deals are good but customer service is lacking alot
