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January 2024 by Alisa Kelley
I don't know why we go to this location when the Waterloo Boston Pizza is so much better. We go for the pizza rather than bowling and it is as loud as you can imagine. Plus the staff up front have to deal with dine in, carry out, and bowling customers and it's not uncommon for them to be understaffed. Food is good, menu is varied, but the environment and service are lacking.
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January 2024 by josh m
Service was very great and the food was even better!!!I also loved bowling here. The big tv's were a big hit (it was nice getting to bowl and watch some baseball on the big screen)
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January 2024 by Debbie Barker
We booked a team event as we were in town for a tournament. There was a massive snowstorm on the evening of Jan 12th, so we decided to be safe and cancel our booking. Unfortunately, it was very last minute as we did not expect the storm to be that bad earlier in the day. We had 5 families out of 14 show up and the pizzas we ordered were already waiting for us. I am completely shocked to find out that they charged us the full amount for the event, less only $100! I understand our cancellation was last minute and we fully expected to pay for the food and the lanes used but seriously, they got $1000 for this event and the road conditions were brutal. Don't book in advance, as they are all about the money. We are headed back for another tournament soon - we won't be booking this place.
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January 2024 by Michael Moriarty
Food is always terribly slow but it's a fun place
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January 2024 by Krystian Dear
Want to ruin a date night? Pre-book a time and have it at Kingpin Bowling at Bingemans Bingemans Bing-a-man’s. We booked for 9:30, and showed up early to ensure we could check in on time. We were told by the kids at the front desk that the people on the lane before us started 40 mins late, therefore we would have to wait for them to finish at least 40 mins plus wait for them to clear out. We pre paid the reservation and aren’t fromthe area, and since we have a flight in the morning we decided we wouldn’t bother wait. We drove over 30 mins to get there and now just have to drive home. No bowling done. At this point I was ready to just cut my losses, so we waited in the long line again and kindly asked for a refund. Then we were being told that they are unable to issue refunds, but we could have a voucher for next time. At that point I was really fed up. We aren’t from the area and don’t live nearby, so we had to ask for the manager to issue a refund. The manager had the audacity to not even come and speak to us directly, and were told that she will send us an email and corporate will get back to us within 3-5 business days with a determination on our refund. Even if they do issue the refund I will still be very upset as we had to waste time, effort and gas just to get there. It was such a disappointment and it felt like they didn’t care and had no sympathy or willingness to make it right. Not to mention we only booked and paid for our time slot an hour or two before the time, so you would think that if they are running behind time they wouldn’t let you book the spot or at least communicate that to you before you get there. But no, just very poor customer service and they will have to do a lot more than just a refund to make me ever want to give this place another chance. Extremely poor business practice.
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January 2024 by Tarun Pabla
It's good but there are a few things that need to be addressed like the shoes, I was given the torn shoes, i hope shoes returned by customer are sanitized, second the pins aligmnent some time gets hang and get stuck for few mins. Rest its fine. We every time enjoy there.
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January 2024 by Arun Kumar Saini
Its need an upgrdeBowls are getting older, shoes provided are torn dont know if shoes are sanitized.Most important dont know if there is a bug or its intentionally comfigure the pins alignment some time get stuck and waste time
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January 2024 by Basam Nh
Very good excellent service
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January 2024 by Zach Penner
Awesome
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January 2024 by Jonathan
Same issues as others.No table cleaning, 40 min for drink service at lanes, spark lanes not working for 1/3 of time, then malfunctioning the remainder of time.The reason we were given ... when all spark lanes are full, some won't work.No leadership there to talk about the problem. No blame on the young staff there...they were embarrassed and apologetic.
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January 2024 by mandy hubinger
Unfortunately the pins take forever to reset in between games, so long that the kids lost interest in playing. So we bought them a card for the arcades without realizing that the card kept starting the games again with the card in their pocket (of course next to the card reader while playing).Beer we ordered got forgotten and when it came, tasted disgusting, maybe it was the glass from the dishwasher.
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January 2024 by BELA
Horribly overpriced, staff not interested in helping, and broken bowling lane. I would not recommend this establishment. It looks nice, but that's about it. The staff did not appear to want to be there. One employee was always on their phone. Our lane broke down, and they said there was a tech in the back that would fix it. Never happened. Wasted 15 minutes of time waiting for elusive tech. Had to trek back upstairs to get a new lane. They also have no return policy, so make sure you really want your time slot before booking. We will not go back. I felt taken advantage of. Very disappointed.
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January 2024 by Lori South
Great place to bring the family for a fun night of bowling. And make sure to enjoy Boston Pizza great menu and lovely patio. Patio has entertainment Thursday evening during the summer. It's very noisy if the patio is closed...as the sounds of bowling balls are very loud. We enjoyed our meals inside due to rain..and left right away. Bring ear plugs!!?In the Christmas season come out to drive through the Gift of Light, and enjoy the walking part too.There's also summer camping, mini golf and water slide.And, don't forget Oktoberfest after Cdn Thanksgiving.
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December 2023 by Darryl “Darryl” Smith
This was a fun place . My grandson had his birthday party there very noise placebut lots to do. They have bowling , video games that you can win prizes on. Just and all round fun place . The food was very good as well had a double cheeseburger.
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December 2023 by Lovepreet Sandhu
Super annoying staff.. not at cooperative
