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April 2024 by Old Coot
They were patient and understanding, had technical issues with checkout not staff issues. Had reserved a wedding band to replace a lost one. Found identical band and was permitted to reserve a few days until planned sale.But found a nicer band instead, no problem changing.Extremely sastified.
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February 2024 by kanwarpal singh Madahar
No customer service at all.
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December 2023 by Dale Mcilroy
Amazing very hopeful, feel like I was working with a friend, we were a team, thank you
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November 2023 by Jennifer Vahey
Always there to help, with smles
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October 2023 by Gayla Nesbitt
The Staff at the Cataraqui Town Centre location are amazing!They listen to their customers and truly want what is best for them!! It is so refreshing!No pressure sales- just caring!!Natasha is a superstar with customer service and everyone should go see her!!Thank you! Thank you! Thank you!5 stars are not enough!!
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August 2023 by A. Ford
I almost always have great service here. However, I assume the lady who served me today was in training, which is fine (but nobody was guiding her). She knew how to type the diamond #s into the computer and print a receipt, but 1 of 3 were wrong. I had to point it out (and another worker tried to tell me I was wrong, until she actually listened and saw and fixed it). I also had to tell the worker they should be cleaned and inspected and she took them and returned them in her hands (not using the tray) - and didn't seem to actually inspect them. I would suggest having newer employees shadow then be shadowed by knowledgeable employees as part of the training process.As for products and purchasing experience, we've had wonderful experiences at this location.
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August 2023 by Marc L
Great service, went for a scheduled 6 month cleaning / check up as our local store is closed.Hassle free and fast service ✅
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August 2023 by Phillip Baker
Super friendly, helpful and easy to deal with. Gave us all the answers up front. Will make another purchase if we are in town again.
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April 2023 by Elisabeth Dillman
Katie Smith was my salespersonShe is very knowledgeable and so easy to talk too. Also her associate Amber , she partnered up with her , very trustworthy and knowledgeable. Thank you for this great experience Katie and Amber. Jessie and Tasha were with other customers but as well acknowledged me.
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April 2023 by Gerri Vlahos
Great Service and very friendly staff!The Diamond fell out of my Ring and they were so helpful to send it off to be repaired under Warranty !Love this Jewellery Store?
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March 2023 by Caffeinated Brat
My fiance ordered an engagement ring from here a year ago, Recommended by the jeweler, and within just 1 year, it's broken in shape, lost diamonds along the band, AND the main center stone on the ring has completely detached without my knowledge and is now lost. AND, THIS HAS HAPPENED TWICE NOW!Thankfully my fiance got the lifetime warranty, but after the last fix we did, I'm dreading sending it in again. People's "repair technicians" had my ring for over six months. They had my engagement ring longer then ME!!! It was a giant hassle to get it back and required calling on three separate occasions in the span of six months.Thank you for turning my once in a lifetime princess moment into a dreaded nightmare I'm forced to keep reliving. The instability of your products are absurd, I don't know why anyone would ever go back to this place after just one visit.
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March 2023 by Trousdale Mini
I've been in the store a few times and had the same gentleman approach me and calls me for my first name very unprofessional as I don't even know who this gentleman is, secondly I was in the store trying on jewelry and I felt like I was being criminalized as he demanded one of the other employees there to stand right next to me as if he was assuming I was going to steal from the store, this jewelry store doesn't seem very professional on how they treat people as well as their knowledge isn't very vast I don't know what else to say besides go upstairs if you need to go somewhere in the mall.
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March 2023 by Rahul .kaundal
Staff not interested in showing the jewellery. No price tags. Bad experience
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November 2022 by Terrence Legault
I went in for personal reasons and I was treated extremely well. I had a great talk, got some really good ideas and was very pleased with everything. I love the lifetime guarantees of the Canadian made diamonds and the certificate of authenticity that comes with it.I will definitely be going back to purchase the item when it is the right time.
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November 2022 by Nguyet Anh Tran Ly
I think the store should defenitely train or organize again how their staffs treat customers. We went here today, having our bet on buying an engagement ring from them. No one cared about us. There was no price tag in the showroom so we could not work out on ourselves. When I saw the staff showed the rings to other customers, I politely asked if I can join their consultation session (as she can can help serve 2 customers at the same time). She loudly and rudely told me that I had to wait for 2 more people. No excuse, no hello at the beginning... That's how a business starts to lose their customers.
