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July 2024 by Danielle Compton
I was in the store on July 2nd to have my phone switched from Telus to Fido since their plan was significantly cheaper. Beware, cheaper isn’t always better. The Fido agent (Mike Schonauer) that helped me was undereducated and told me the issues with porting my number were on telus’s end. After speaking with Telus the issue was indeed on Fido’s end and a port request was never sent. The agent set me up with a temporary number and SIM card and got me to sign up for a new plan after trying to sell me on a new phone, upgraded plan, everything under the moon. The agent then took my Telus SIM card and threw it away, at the time I didn’t realize this was an issue but after many phone calls trying to get my Telus number ported over, that SIM card is very important in accepting the port request. Beware of this place as they are very uneducated in the store. STAY AWAY FROM MIKE SCHONAUER HE WILL THROW YOUR SIM CARD AWAY. Fido phone support has been very helpful in figuring this out for me but none of this would be needed if their employees in store knew what they were doing. Very disappointed. 1 star
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July 2024 by Michelle Allen
If you want exceptional customer service I highly recommend going to see Mike S! He was so informative, helpful, kind and went above and beyond to help me with my phone and plan. I am so happy I trusted my gut and didn't settle at the first store I went to.
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January 2024 by Amanda Chow
Just wanted to give some recognition to Conner at the Fido kiosk for his excellent customer service. I was trying to get in on a promo deal before it expired but the stores were closing in 10 mins. Luckily, Conner was super quick and willing to help out despite his shift coming to an end soon. We managed to change my phone plan between providers and even transfer my number to the new Fido account all within the 10 mins! Conner was definitely very friendly and knowledgeable as a Fido/Rogers representative.
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January 2024 by Suzanne Smith
Joe at the Cataraqui kiosk wasexcellent , professional and very knowledgeable. He made our experience enjoyable. Thank you Joe
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October 2023 by Patricia Blatchford
This review is late, but I felt the need to give a big shout out to Joe at Fido in the Kingston Mall, and to thank him for his stellar service. As a Fido customer I am reassured that I picked the right provider after dealing with Joe. Thanks so much Joe for all your help.Patti Blatchford
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September 2023 by dhara ramani
Really poor service. I wanted to change my plan so I called customer service and they picked up my call After 20 minutes and just 2 min of conversation they put me on hold and again said they would transfer me to another department they would solve my problem. And this took 3 hours and on the same day, I called them 5 times because they cut my call in the middle of the conversation. The second, thing that I am disappointed about is that first, they had no better plan for me then I said I didn't want to continue with Fido then immidialty they had a good plan for me so basically they are just using our money disappointed
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August 2023 by 1000 Islands
Josh O at the Kiosk was amazing! We went to move from Virgin to Koodo and discovered Fido = Rogers who is our preferred carrier, but too costly. Quickly moved us to Fido and we are tickled pink. Servicing us seniors matters! Thank you!
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July 2023 by Jake Lee
Erica was so professional and made the long process fun. I visited Fido to change from a pre-paid plan to a post-paid plan. It was not easy to set up the post-paid plan because I didn't have enough financial credit in Canada yet. However, with her professionalism, the migration of the plan was completed after a long and complex process. During the process, she explained all the promotions and discounts I can get, which made me take a better choice. Also, her humorous saying changed my anxiety into fun. Thank you so much, Erica!
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April 2023 by John Compton
Part 1.True magicians they managed to turn my phone into a brick. Contacted Samsung to clear the problem.Part 2.I lost connection and thought it was a virus excellent service rep changed the SIM card and with a reboot vala I'm back in service she even restored my call list.Part 3.The SIM card reader on my S8 died. picked up an S21 and the agent on site helped me with the setup.
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February 2023 by Angie Mae
Victoria was professional, friendly and informed. Thank you for doing all you could to help. Great customer service.
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February 2023 by Erik Coulter Whittaker
Amazing customer service representatives! They were so helpful with their support through my drawn out process when switching phone providers!
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February 2023 by Chris Bliss
Excellent customer service from friendly and helpful staff member. Very satisfied with our purchase. Thank you
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February 2023 by Ashley Gray
Excellent customer service!!! Victoria and Erica were so professional and made a long process fun. These two ladies deserve a 5 star review. Thank you for all your help!
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February 2023 by Santina Serson
I just wanted to thank Taylor for all her assistance this morning. She was extremely kind and professional. She even took the time to write it down for me. She certainly made my day.I appreciate all your help Taylor.Keep up the great work!Sincerely,Santina
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February 2023 by Nawel
Thank you to Erica who was very nice and helpful!
