-
August 2024 by Mark William lascelle
I agree with some things people say recently battery dead telling me to come in again with warranty when I work shift work no time during week yes additional costs go for oil change then need other things adds up to close to $500
-
February 2024 by Asmaa Younis
I went for oil change in December 2023. The service was excellent.I liked that I didn't have to leave my car & come back for that.I liked the short wait time.I liked the efficiency in doing the job.I think the prices are higher than other places and definitely higher than Costco.
-
February 2024 by Hailey Wingate
Never have I ever left a negative review before but this behaviour can’t go unnoticed. I began my visit entering the shop for an oil change seeming simple enough. Within a few minutes I was already hearing about 5 different things that were “wrong” with my vehicle, or that they recommend I “must get”, while I politely turned it down the behaviour didn’t stop there. I find this disturbing as my boyfriend is a mechanic and can easily tell when things are “wrong” yet he figured I could go somewhere to get an oil change just out of convince for us without having a problem. Anytime I said I only needed an oil change, and no other fixes were needed, the employee would laugh at me, or begin to tell me how it’s super silly to not get it fixed. One example of mistreatment was when they had pointed out about my tires looking bare, when these were brand new tires? Following this, the worker began to explain how my power steering fluid was extremely “low” and it’s extremely danger for me to drive in that condition. So I asked if I could see. After 5 minutes he shows me how it’s empty which yes looks concerning. I continue to say how my boyfriend will take a look when he gets home because it’ll be cheaper that way. To what surprise for my boyfriend to pull the piece out, and it’s completely full with fluid. He even went out of his way to buy more since it was “astronomically low”, which this leads me to believe it wasn’t actually mine and was a fake piece. I originally didn’t want to leave a review because I currently work 3 customer service jobs and I can understand how vital reviews are, but this behaviour is just disgusting. Lastly, what’s sad to notice is how 4 other cars were seen in the time that mine took. I was consistently harassed by the employees who strived to make me feel less the entire visit. It’s sad how many times it took for the main mechanic on my car to get the point that I only was there for an oil change. Unfortunately if your a woman, no worker will respect you at this shop.
-
February 2024 by Dave Lee
Every time I go to Mr. Lube I have a great experience and they always make me aware of things that should be done or need to be done in the near future. I particular appreciate the awareness, the education, and leaving me with the choices I can afford now or later. Oh and did I mention, with zero pressure. Keep up the great work Kanata Mr. Lube!
-
February 2024 by T.J. Mondoux
Very helpful took a look at a small problem I had with my truck and fixed it no charge.
-
January 2024 by stephen howard
The items should be checked before recommendations are made.Further, offer the items to the clients in a container of some sort? Customer’s should have choices… show them what they are?.There are places to get your services done and anything elseshould be taken as advice. Fact check the prices? ?
-
January 2024 by william aslani
Went in for a tire repair, they where very fast with the service thanks to their manager Yussef.
-
January 2024 by Terry D.
Nice shop who does engine oil recycle.
-
January 2024 by Jason Murphy
Oil and tire change cost me about 250 bucks. This used to be a very affordable option but not so much anymore.Great service though.
-
January 2024 by Robert “Boobie” Dean
Prices are good and they do a complete job.
-
January 2024 by Boston Bruins
147$ to put winter tires on? Get real.. no thanks!!
-
December 2023 by Yi
I experienced an issue with my passenger-side wiper due to a loose nut cap. The mechanical service team promptly resolved it in just 5 minutes. I am incredibly thankful for their quick and effective assistance. The staff member was also exceptionally kind! Always come here during lunch time and everyone is so helpful!
-
December 2023 by Cec F.
This review is giving on my first visit to Mr Lube and tires on Terry fox. I was treated with the utmost respect after having to leave Midas, read that review. The staff there were wonderful the service was above what I expected. I was given many options and the value for the choice I chose was great. Jeeze they even oiled my door hinges. As I stated this was my first visit so hopefully my second visit will be just as great. The coffee was pretty good also. Not too much upselling, which is common to most of these franchises and no pressure.
-
December 2023 by J
2 hours of my life I will never get back! Save your self! Go elsewhere.Just went in to have my winter tires put on. The tires were purchased new last feburary and only saw a couple months use. They refused to install them saying they weren't good enough, so I should buy new ones from them... one of multiple attempts to 'upsell' while I was there.I said to put my wheels back on, I will go elsewhere. They did, and when I started the car to leave the tire pressure light came on (it was not on when I arrived). They poked around at my tires not seeming to know what to do about it. One mechanic went away for a while and came back to tell me "It's fine, my manager said the system will reset itself after a couple minutes of driving" It did not.Now I have to find another shop to do the work they were supposed to, and fix the problem they caused.Thoroughly unimpressed.
-
November 2023 by Ray Paulo Garcia
They’re Efficient, enthusiastic and professional. Yusouf the shop manager will go above and beyond in the name of customer service. Hats off to you and your team. I had a wonderful journey with your business.
