Indigo
Book StoresHours:
400 Earl Grey Dr Unit 1, Kanata ON ON K2T Hours
About Indigo
Indigo is a well-known bookstore that generally provides a pleasant shopping experience for its customers. The store boasts a cozy and quiet atmosphere, with a large selection of books, comics, stationery, and home decor items. The staff is often described as friendly, helpful, and informative, assisting customers in finding the right products. However, a recent visit by one customer was met with a disappointing customer service experience. While one staff member was kind and helpful, another newer employee and their supervisor were reported to be dismissive and rude. The customer felt that their concerns were questioned, and they had to prompt the staff for alternative options, such as store credit or a refund, instead of being offered clear solutions. This interaction significantly impacted the customer's perception of the brand, which they had previously admired. Despite this isolated incident, Indigo is generally regarded as a great place to shop, with a beautiful store atmosphere and a wide range of offerings. The store's commitment to customer satisfaction is evident, and the company is encouraged to continue reinforcing high standards of customer service, especially with newer employees.
Most Recent Reviews
February 2026
Store allows for easy browsing, no rushing, check out is efficient and staff helpful and pleasant.
February 2026
Great Place! Staff amazing and very helpful. If books are not available in the store, you can order for pick up at the store.
January 2026
Good selection of books, a variety of games and a collection of small gifts for family and friends
More Comments(104)
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- Kanata, Ontario