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September 2024 by Ashley
Good customer service. Felt a bit rushed
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August 2024 by carole charbonneau-parker
I went to the Kanata Centrum store on Friday. I received excellent service fom Chuck. He was so helpful and took time to help me with my issue.
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June 2024 by Alex Mougeot
Amar was very helpful and quickly solved my issues.
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May 2024 by Ella Davison
Excellent service, Aastha was so helpful and gave us great service, and followed up to make sure we were happy with our new phones! Could not be happier with our experience!
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April 2024 by Andrew Thomson
Spoke with a complete id10t there. Sad to say the call center might even have smarter people.
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April 2024 by Chem Chem
Very pleasant glad I came thanks definitely a repeat customer
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April 2024 by Mark Bujaki
Just got great service from Chuck. I wanted a new phone and plan and he got me in and out quickly with no fuss - my ideal type of service. He answered all my questions and was very friendly.
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April 2024 by Hadi Khreis
Malik provided exceptional service when he assisted both me and my mom in switching from Fido to Virgin. He patiently explained the details of the plan to each of us one-on-one, ensuring that we fully understood our options and what to expect.
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March 2024 by Alena Groebner
Had a great experience getting a new phone and internet. I transferred from Telus and it was painless. Luis was helpful, informative and super kind. 10/10
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March 2024 by Hussein Kassam
Highly recommend this location. I called in and was helped by Luis. He was super helpful and was able to assist me with my questions. Such a seamless experience!
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March 2024 by M Andre Bourguignon
Do not step foot into this place. Everyone is crooked and will take advantage of you.
Dec 18/24 - Enroll in tablet device plan with MALIK.
- MALIK told me that he cannot open a shared data plan without opening another line because tablets are not eligible for data plans by themselves.
- I agree to MALIK opening the second plan for 100gigs because the phone line would be shareable with the tablet.
- An additional note to this - all of this transaction was being completed while he was on the phone talking with someone personal.
Feb 8/24 - Purchase a plan with RICARDO for a Samsung S24 Ultra
- RICARDO asks me who did my initial plan registration for the tablet. He then informs me that the shareable data plan was not put through for the tablet and it is stand alone pay as you go.
Feb 27/24 - Cancellation of S24 Ultra due to Buyer’s Remorse option
- I called the bell main line 310-BELL and the woman on the phone tells me I need to go to the same store I purchased the device at to initiate the buyers remote option.
- Arrive at Bell store and speak with associate MALIK. MALIK indicates that he cannot do the Buyers Remorse because RICARDO needs to do it on his own login. I clarify that I only have 30 days to be eligible for buyers remorse with MALIK and he confirms this is true. I then follow up with “so if I am at the 30 day mark and the employee is not working, then I would be out of luck to be eligible for the buyer’s remorse?” He confirms this as well to be true and that I will need to come back tomorrow when RICARDO is working so he can process the transaction.
- I call Carling Bell Store to confirm with another associate if what I was just told is true. The woman that answered tells me that it is not true and anyone at a Bell store can do it. I ask how late she is open and drive to Carling Bell store.
- Upon arriving at Carling Bell Store, I am told by the associates there that the Kanata location is commission driven and because MALIK, the associate would not be getting the commissions for the sale, he didn’t bother processing the transaction and it unfortunately does have to be the original store to process the buyers remorse.
- The woman at Carling calls the Kanata store and explains what happened to one of MALIK’s associates, CHUCK. CHUCK confirms that he will process everything.
- Drive back to Kanata store where CHUCK processes everything and sets up the tablet on a proper shareable data plan.
Feb 28/24 - Find out the tablet STILL does not have access to Shareable Data and it is NOT possible to do this.
- This means that I have been paying 3 months worth of a data plan that I CANNOT use and have been told by RICARDO, MALIK AND CHUCK that they have successfully connected the Shared Data Plan. This is theft and all 3 of them knew what they were doing.
Summary:
- Drove from Carleton Place to Kanata to return the phone
- Drove from Kanata to Carling
- Drove from Carling back to Kanata where I was able to successfully return the phone and fix the service plan appropriately.
- I have been paying $65 for three months for no reason and each time a sales person tells me about what the previous one did, they "fix" it by changing my plan to another $65/month for LESS DATA.
- Called Bell main line because the Tablet still was not working only to find out that it is not possible to connect a data plan to a tablet besides the pay as you go 1 GB.
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March 2024 by Juan Esteban
A few weeks ago, I was helped by Luis with setting up my mobility and internet service. He was very knowledgeable of the services that bell had to offer and his customer service skills were excellent. Would highly recommend this agent and location.
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March 2024 by Dan O'Connor
Bell is on the verge of losing my cable and internet business because of a major mistake on your part
However when I was advised by Bella by phone yesterday that I would have to attend a bell store, Rick in Kanata was magical in getting me to reconsider leaving. He is GREAT, hold onto him.
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March 2024 by Carol King
We visited Bell Mobility at Kanata Centrum, Wednesday February 14. I was having difficulty connecting my Samsung S10 phone to my truck. The salesperson, Mallick, seemed to be disinterested, but advised that the problem was 'probably' the modem in my phone due to the age. He advised there was no way to check it, without further explanation.
We then asked about plans, specifically a family plan, as my wife and I both have Samsung phones, and would be interested in purchasing new phones. Again, seemingly bored, he advised that the only way was to purchase a new phone (nothing about a family plan) and the price of a new single package would increase my monthly fee by thirty five dollars. He did not respond as to why the fee would be raised when asked by wife. He didn't respond when asked about the up front cost instead of the monthly plan.
We left the store 10 minutes after entering, disappointed with the customer service, and the lack of sales and service skills.
Is this is the new way of treating long time loyal customers at this location?
We rate this store as one star!
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February 2024 by Jackie Ivey
We just attended your store & met your rep Louis. He is an amazing young man...very friendly and a walking encyclopedia when it comes to cell phones & technology. We were very impressed & highly recommend him. Definitely an asset to your business.
