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October 2024 by Randy Howe
Nikki was absolutely AMAZING!!!!!
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October 2024 by Kaetlyn Stern nee Bew
Nikki was so patient with my Nana and I while we set up a phone for my Papa for his long term care home.
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October 2024 by Stephen Veldhoen
I have Virgin Plus Internet Service and it was great for a while. I had to have my modems replaced twice and a bell technician come in to fix my internet service. Now today for some reason my internet services speec is crap because I watch a YouTube video I am subscribed to this channel and every 3 minutes it starts saying loading loading and I have to press return and press middle button for it to continue. This is garbage. I am going to complain to Virgin Plus at Limeridge Mall and tell them if you don't fix this problem I will file a complaint against this company with the Better Business Bureau, my MP, My MPP and my City Councilor and you can deal with them. I would recommend you go with either Bell Internet Service or Cogeco not them.
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September 2024 by Abdul Ahmadi
Very nice experience with Shabnam. She helped us picking the right phone and plan. She even helped with discounts. Recommend Her services.
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September 2024 by Asha Daigle
Our sales person, Aldin, was amazing! So friendly and didn’t try to upsell. Gave us the all the options from least expensive to most expensive and was very honest. He was very professional and kind and spent a lot of time with us making sure everything was set up and ready to go. I would highly recommend.
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September 2024 by Gordon Ross
Nikki was a great help.
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August 2024 by Greg Kesminas
Great place for all your cell phone needs friendly staff very knowledgeable and helpful will spend time with you until problem solved.
Love this place dedicated customer for over 15 years.
Good job and thank you.
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August 2024 by renee richards
My experience was great. Nikki was not just helpful, she was pleasant and knowledgeable of the phone specs. I also appreciated her going above and beyond to source the device I needed. Her input really help with my selection.
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August 2024 by Kev S
I am with virgin but I don't have a good experience dealing with their workers. I would rather deal with 3rd party sellers
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August 2024 by Sean Foglietta
Sahel and Wesley were amazing to work with. Sahel helped me find a new phone and plan that was perfect for me. She was very helpful and knowledgeable throughout that whole process. Later when I returned after canceling my previous provider Wesley made sure that I got my previous phone number that I still wanted greatly, even after coming in at the very last minute before closing. Can’t say enough great things about Sahel and Wesley. Both very kind people that should get recognition for their great costumer service. Come to this location and deal with either of them for a great experience.
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August 2024 by Andrea Calloway
Selena was amazing setting up our new business account. She even stayed past closing to finish a 4 phone set up. Friendly, efficient and worked out best options for us.
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July 2024 by Slippyskidoo YT
thank you to sierra from the virgin mobile team for the amazing customer service in selling me my new phone. this was a quick and easy experience moving to this service provider, she answered my questions perfectly and explained every detail of my new plan, thank you so much!
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July 2024 by Joe Dunn
amazing service! answered all questions i had regarding an upgrade giving in depth information. 10/10 customer service!
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June 2024 by Stephen Skuse
Absolutely horrible customer service. Went in early last week to hardware upgrade both mine and my wife's phones to get a Google Pixel 8 Pro. The had to run to another store in the mall to get the phone for my wife and were told it would be 3-5 business days by the sales representative. Well, those 3-5 business days came and went, no contact from the store. The few times I tried calling, it was pulling teeth to find out that my order had still not arrived, was even hung up on once. Called today, and was told my phone was in. Went in and found out because new billing cycle had started and I still had an outstanding balance, I couldn't do the hardware upgrade until it's fully paid off. They wouldn't even call and see if they could try and get it pushed through. My only options given were pay and they do the upgrade or cancel the upgrade request. Found out, they emailed me, but to the wrong email account. Worst customer service ever. Seriously considering cancelling my service with them.
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May 2024 by Georgina Vicentijevic
I had a wonderful experience when getting a new phone with Virgin Mobile, with help from Nikki. She was excellent, very patient and answered all of my many questions. She was very helpful with great customer service and a very positive experience when switching providers and getting a new phone. She made the process feel very easy, and she explained everything. Virgin has great deals and I was offered great discounts with the newest and best technology. 10/10 would recommend!!
