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November 2023 by Jacqueline Brogan
The customized products look nothing like the preview when ordering. I ordered black lettering, and large font size and this glass came in with a barely visible font. When contacting the company, they said it is their rub'n'buff technique which can wash off after time - I have never washed the glass, literally unpacked the box and contacted them immediately. They kept offering store credit, however, I was not interested and wanted this product to be fixed as it looks nothing like what I ordered. Then offered be 50% refund in which I agreed to, yet then they only sent me a refund receipt less than 30% - in which I have not received. I offered to send product back as I am embarrassed to gift it - due to illegibility. Overall, customer service was abysmal and not helpful at all, and I can see why all the physical locations have been shut down.
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October 2023 by Steve Spence
Most things are low end
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December 2022 by Jac
After further investigation. They claim that I messed up the order. You needed to click on different photos to choose what goes on what side. What I saw were photos just showing different angles of the product like most companies do.Still displeased and disappointed b/c I have two dog tags and only one has the writing I wanted. However, I am pleased I wasn't over charged. My suggestion to them would be, don't mark it as a SET of dog tags if you need to jump through hoops (in my opinion) to get both sides/both tags saying what you want them to.It was two stars however I will give it 3 only b/c the costumer service THROUGH EMAIL, was quick and efficient. On the phone nobody answered which I called right after sending in my order then again another day right in the morning to ask them how it works to CONFIRM I am getting what I wanted but nobody answered. The other reason it is 3 stars is, the quality is nice, the two chains are nice and they did write it correctly and use the proper font.
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December 2019 by Rosemary Buckley
My salesclerk Patricia was fabulous. She was very knowledgeable and helpful and patient as I browsed the store before purchasing. Her pleasant disposition made my shopping an enjoyable experience.
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December 2019 by Sierrad RoseI
Mary-Anne was super helpful when I was asking questions about engraving a wallet for a birthday present. Everyone else was very kind as well :) cheaper than I thought itd be so that was a nice surprise :)
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December 2019 by Bob Chalapenko
Needed a special 50th Anniversary Gift engraved. Things engraved was pleased to walk me through the process with wording to style of lettering and had it done in a hour.Excellent service and quality.You need something engraved then they can handle that job .Very pleased with my first experience here.
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December 2019 by Jade Insane
Great when you can catch a sale on the items but $1 per LETTER is absolutly insane, even with your bundle deal.
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December 2019 by M Lastname
Oh things engraved! This is a great location.So much selection. Clean and organized. Staff are great. Great help with what to engrave on gifts.The company is amazing, this location is one of the best!
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December 2019 by B Evashkow
Very helpful staff, beautiful music and trinket boxes!
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December 2019 by Gidget Boyer
Little pricy for somethings, but great staff
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December 2019 by veronika l
Staff member I dealt with wasn't to friendly or informative
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December 2019 by John Joseph LoForte
Purchased memerable items for my Wedding
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December 2019 by Justin Pleau
Great job everyone!
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December 2018 by Jawa Wates
Highly recommended. Quick and very professional. Order came out excellent but there was misunderstanding about the order. The gentlemen was very considered and very customer oriented. We had a replacement right away. Very satisfied. Thank you!
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December 2018 by Travis Smith
Great store and great service just wish it was a bit larger/more selection.
