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October 2024 by Muhammad Bahaaddin
"Terrible customer service and unreliable network. Constant dropped calls, slow data speeds, and unhelpful support staff. After multiple unresolved issues, I’m switching to another provider." ?????
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September 2024 by susan emery
Excellent customer service! Ahmad greeted me right away and was very helpful. He was upfront and honest about phone choices and small print. He handled my switch to telus with ease and at no time was he pushy, just friendly and helpful.
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August 2024 by Queen Babe
By far the worst cell phone company ever! They are extremely pushy and disrespectful.
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March 2024 by Jess
“Online only” promotions which leads to extreme delays in receiving package. Why can’t we just purchase in store with the promotion? Employee at the store not helpful and not friendly.
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February 2024 by Aaron Neal
Be aware that this store may refuse to return products in original condition unused and within the return policy time.On the Telus website the return policy states that they will return unused inactive SIM cards within 15 days of purchase with a receipt and the guy working in there refused me and was quite rude, didn't so much as look at my receipt or the SIM card even though it was still in its credit card shaped packaging..I called another location thinking I may be mistaken and they told me to bring it down to return it.
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February 2024 by Sue Mahoney
I had a problem with my phone today and Matt solved it right away . As usual, the staff at Tellus at Lime Ridge Mall are the best !!!!! Highly recommend them !!!!
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January 2024 by Akash Barot
I wish I can give zero star. worst customer service. We waited for almost an hour in the store however as soon as he got free he start attaining girls who just came 5 min ago.His name is "Mehboob"Initaly, we just tried to ask him question while customer he was attaining was selecting phone cover by themselves. we asked him do you have Iphone 15 pro max. he completely ignored us regardless he was sitting and watching customer selecting.And after waiting for one hour other employee told me they do not have deliver I neededI will never ever bring my business to telus again.
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December 2023 by XY Liu
Very good service by Oliver, very professional
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December 2023 by Dikk Chappy
Answered all my questions quickly and professionally. Very friendly staff and great service. I was lucky as there weren't many customers at the time, but I would definitely recommend scheduling and appointment if you want a quick and easy service.
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November 2023 by Andrew
Worst service ever, do not use this store...you will be ripped off constantly. Dishonest and sneaky. Biggest fail of a company.
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November 2023 by Lost Ways
Absolute worst service imaginable
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November 2023 by Bob Salac
Helpful, courteous
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November 2023 by Heather Judson
I was just in the Limeridge Telus store. I was panicked because I'd lost my cell phone. Sheridan immediately came up to me as I came in and she was fantastically calm and patiently explained what could be done. She even got me a better rate than I was currently paying, and she explained how to call in a missing/stolen IMEI to Apple. I just felt so much better knowing that I was in her capable hands. She has a very calm and pleasant demeanor. Also, Oliver is great too! Great team! These two are exactly why I've been a Telus customer for a couple of decades. Raises and a promotion for Sheridan! And Oliver!
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October 2023 by Carole Lelievre
Oliver is a genius!He deserves a raise.He fixed my phone after the guys at Mobile Klinic spent 3 hours on it!
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September 2023 by BB
Amazing experience with Drew R and his manager Kelly! Years of doing business with this team will continue
