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October 2024 by E Y
Store suppose to be open but locked and has sign will be back at 4pm when there was staff obviously in there
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October 2024 by Marina Mbah
Good service
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October 2024 by Fatima Haggar
There was one lady working behind the counter and no customers. She let me in and from the moment i walked in, it really seemed like she was not trying to help me, having a very cold demeanour to her. I advised her I was a new customer, but recently broke my phone and really needed a new one for work. I am part of the Telus EPP program and let her know. She was clicking through my profile and was being very cold and irresponsive to questions I was asking her inregards to which phone I should upgrade to. Even pointing out they didnt have the z flip 6 on display when it was clearly there once i looked around. After 5 mins of random clicking on the computer and no help in recommendations, she told me “I couldnt get a phone since Ive been a customer for less than 30 days”.
I told her that the Barton location sent me here since upperjames location had the phones in stock and that I should be able to upgrade after paying taxes and differences, but she insisted she wouldn’t be able to help. I then went to the Limeridge Telus location and they were about to help upgrade to the Z flip 6, no hassle and same day.
Terrible customer service at this upper james location.. terrible service and no knowledge about phones. I did not get her name since she didnt introduce herself and also had her name tag covered by something. Approx, 2:30pm, sunday sept 22nd 2024.
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September 2024 by oriabure victory
Mustafa tried to give the cheapest and most efficient deal which is actually done perfectly thanks ??
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August 2024 by Kenzie Whiting
Moustafa is the best ever #king
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August 2024 by GREGORY Bayley
The guy was great to restore my stuff while lost my phone
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August 2024 by Fongo Forgo
There was only 1 guy working there. We waited for 20 minutes, and he didn’t even bother himself looking at us. You should prioritize serving your customers based on what they were in your store for, not based on the queue line. 3 persons were ahead of us shifting from another companies, and we only were there to pay for our bills. We left. Waste of time. Disrespectful. Don’t go there if you value your time.
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August 2024 by Chris Sheeler
Great store. Great service. I drive from a long distance and its *very worth it every time. THANKS GUYS!
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July 2024 by Allen Lovatt
Great buying experience and after sale issue was resolved by them that was caused by provider, not them.
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July 2024 by Anna Rea
GREAT customer service. My phone has always been incredibly reliable. GREAT upgrades available.
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June 2024 by Isaac ibemere
The store and their representatives was well-organized and featured a wide selection of products. I left feeling confident in my purchase, thanks to the expert advice and friendly service. Highly recommend for anyone in need of telecom services!"?
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June 2024 by Adedotun Segun
Mustapha is a great guy, he treated me like a brother, I was having issues with lost phone, if not for him,the insurance company wouldn't have given me another phone,I'm not even exaggerating he is the best. Please patronize him always, a trial will convince you.
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June 2024 by Dave Webster
Mustafa helped me set up a new phone for myself and my girlfriend. He worked extremely hard to get this done for us. He made sure we got the best deal possible. I would recommend the Telus store on upper James and Mustafa to anyone who needs help.
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June 2024 by James Henson
Poor service here by Ray very frustrated
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June 2024 by alfred ndi shei
Best Services
