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October 2024 by Gerard
Went to Taylor Chrysler 3 times in a 10 year period - Sales department was a complete joke - Service department COMPLETE JOKE - before going to Taylor Chrysler weather is for sales or service do your home work first then go to Taylor Chrysler and find out for yourself!
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September 2024 by MT
Excellent service and staff. When we needed a new vehicle quickly, Stephen was above and beyond helpful. He found what we needed in a vehicle and at a price we could afford.
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September 2024 by Guy Hill
Worst dealership I have delt with and would never recommend them from my experience. 2 months ago I went there with one key fob not working and they said they can fix it . They took my trailhawk in and said they had to order a fob as one they had didn't work . Upon returning to my jeep couldn't start it with out using fob to press start . Went in told them and technician said it was like that when ut came in . Sorry was not . Anyway told to come back next day . 5 hrs later and was told that RFH won't reprogram key . They were not sure but said my key fob from when I bought the jeep used almost 2 yrs ago was a knock of fob . To which one worked the other didnt worked till I went in with the problem . Then they told me they have to call to their engineers at head and would call me . Starting car with fob still .
2weeks later I called and one service advisor said it could take a year ,really. He was rude so I spoke to manager and told him just how this guy dealt with me . Anyway he said he would put a rush on it and here I am 3weeks later no call,no follow up nothing . Courtesy call would be nice
Going else where and will never deal with jeep again especially this dealership .
Not a happy ex jeep driver .
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August 2024 by Suzanna Barnes
Need to improve their customer service skills.
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August 2024 by Paul Sutherland
Taylor Chrysler Dodge is the best! I started commuting more and had to sell my gas guzzler and find an economical vehicle. The guys at Taylor helped me from start to finish. Sheldon helped me pick out the vehicle that suited me, reviewed all of the vehicle features and historical data. They got the deal finalized and done in no time! Another happy customer! Nice job Taylor !
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June 2024 by Mike Metcalfe
Steve was great to deal with. They treat you like family.
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June 2024 by Bill Black
I have been looking for a new vehicle for quite awhile. Fraser was knowledgeable, helpful and a pleasure to deal with. All in all a good experience. I highly recommend this dealership.
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May 2024 by Amanpreet Toor
Honestly I would never go back!
After buying a brand new jeep with the extended warranty, I thought I would be treated better, but they just want my money! I always go to the Oakville dealership and they are the best! I made the mistake of coming here because it was more convenient, will never make that mistake again.
They have no respect for anyone and treat women and those of colour with disrespect! I came in for one thing because I got a service alert and then they tell me it’s “neglect” due to oil change! The issue had nothing to do with me needing an oil change! That too the oil change sign came on the day of the appointment! They also told me over the phone my car will be covered and then they want me to pay after having my car for 6 hours to tell me it’s car neglect!
Overall rude and truly disappointed with their service!
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May 2024 by johann nikopoulos
I have been searching everywhere for a fuse panel wiring diagram for my 1998 dodge ram 2500, got in touch with Vinny in parts/service and man this guy needs a raise. He went above and beyond in every way to find me the diagram I needed even after another representative told me there’s nothing they can do without even looking. Vinny not only searched during our phone conversation but continued to look after we had hung up sending me multiple different diagrams to try and pinpoint what I was looking for until he did in fact find it. Never in my life have I ever had service like this from a dealer, this guy takes his job seriously.
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April 2024 by Grey Jedi
Vinnie from parts and service gave me wonderful customer service. Extremely knowledgeable and kind. A true professional. Thank you so kindly and I look forward to my next visit. Keep up the great work!
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February 2024 by Eran Barak
The sales guy was very nice and accomodating, provided all replies we needed for our purchase. Sales Manager, however, would need to return to sales school in customer relationship management and business retention. We will never purchase with this dealer for our business or personal purchases. They don't know how to treat people with respect - as it turned out they tried to have us convince them to sell us a vehicle! lol
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January 2024 by John Gallagher
I contacted this dealership to inquire on the potential of financing a new 2023 Ram 1500 Classic with less than stellar credit score and current loan with negative equity, sent contact us to their finance dept. and only received a text from a sales person who basically said only thing I can do is come there, pick a truck and give them $500 and THEN they will see if I can be approved, completely ignoring the questions I asked about their opinion if it looks like it would be even possible before I go ahead and put a deposit and take a hard hit on my credit report. Never got a reply or any info from the finance dept. inquiry what so ever, so it seems they just want to operate on old school ‘come on down’ attitude and have zero ability to get people approved without perfect credit, and are simply unequipped or unwilling to answer a contact email or give an opinion or advice before taking your money and making you drive all the way there even though I told them I live a good distance away and am busy working all day during the week with a few very young kids to take care of. Very unhelpful and definitely won’t be going there to purchase ANY vehicle in the future. Many other dealerships out there willing to answer a question and do at least some of the deal online without wanting to take your money first and make it completely inconvenient for the potential customer. First impressions are SO important, and Taylor Dodge Chrysler made a very poor one on me.
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January 2024 by V
Whole bunch of liers working there.
Don't trust any word they tell you!
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January 2024 by Omar
Wont be coming back here ever again
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January 2024 by Jeff Gauvreau
Sheldon was very helpful, even though I didn't buy anything.
