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July 2024 by Monica German
I recently traded in my iPhone to up grade to a iPhone 15. Ryan was a great help and was very patient with me. He got my new phone all set up and transferred everything over. Great service. Thanks Ryan
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July 2024 by Lexi Halsey
I went in today with a broken phone and the service was the best EVER!!!!!!! I think his name was yukon(?) (sorry if i am spelling or saying it wrong) BUT alas!!! he literally was so awesome and the entire store was so helpful and i was able to get the last pink phone which was my dream come true !!! 10/10 service!!!
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June 2024 by Janet A Cook
All I can say is wow. Was at the Upper James store around lunch today. I am a senior and the service was outstanding. Answered all my questions. Gave me paperwork to take with me. Happy to deal with Rogers at this location.
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June 2024 by Mark Holjevac
Just had a wonderful experience trading in my IPhone .
I was dealing with the manager Ryan who was very professional and extremely knowledgeable. He made sure I knew all of my options before asking me to make a decision.
He informed me they had a promotion that gave me an amazing trade in deal for my old phone and helped me get a number of products to accompany my new phone.
He was also in touch with his district manager Mike throughout the process and Mike was very helpful as well.
I have had bad experiences in the past with other phone companies and this was the complete opposite.
I highly recommend this company and this store in particular!
Thanks again Ryan and Mike
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June 2024 by Hailey
Marcus is the most helpful sales associate! He really helped me out with upgrading my phone and getting me a good plan. He was super professional the entire time.
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February 2024 by Aalesh Patel
Just for the commission they are doing whatever it takes. They don’t even listen their customer properly. One of the worst customer service I have ever received in Canada.
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January 2024 by Quinton Smith
Recently switched providers after being with Roger's for 10 years. Had gone in multiple times in the past year to change my plan only to be offered more expensive plans and more data. After switching providers and finding out I can pay 1/3 of what I was being charged and get more data I was shocked. Don't go to Rogers there are so many other good companies out there that you can get your cellphone service from and they will give you a great deal. Not to mention rogers will continue to harass you with calls about returning to them, no thank you.
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January 2024 by Luke Armstrong
Not meant as a review of this location or the people there, but my god this company sucks! I need to “reset” (unplug and plug back in) my router daily and I’ve been told by tech support that this is normal… that’s after they sold me on 2 range extender pods for $10 a month, despite my house being 1000 sq ft…
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December 2023 by Jessie Twana
Tim provided exceptional service! His knowledge and patience made the phone-buying experience smooth and enjoyable. Tim went above and beyond to help me find the perfect device, and his friendly demeanor made the process even better. If you're looking for top-notch service and expertise, ask for Tim!
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December 2023 by jeevon twana
I had a great experience with Tim the other day when transferring from freedom to Rogers. He set up my phone plan easy with no hassle and got me a new phone for a great deal. Thanks Tim!
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December 2023 by Alan Saavedra
I was a fido customer for close to 15 years. I mentioned to Tim i did not want to leave fido. He did everything he could to try and make a deal with them for my upgrades, but fido would not budge. He came back with a super attractive offer from Rogers, which crushed whatever offer fido was giving. In the end, i moved all my lines over to Rogers and couldnt be happier with the service that Tim provided me. Fido should take notes from Tim on how to go the extra mile for a customer. If you have problems with your current provider, wait no longer and go see Tim at this Rogers location
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December 2023 by jet t
I had a great experience with Tim the other day when transferring from freedom to Rogers. He set up my phone plan easy with no hassle and got me a new phone for a great deal. Thanks Tim!
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December 2023 by BJ Anding
Friendly efficient help both over the the phone and in store from Tim last evening. Thank you Tim.
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November 2023 by Brian D'Arcy
This is the worst store I have ever dealt with in my life avoid it at all costs.. My father passed away and I returned his modem. Months later I got a call saying I needed to return the modem. I explained the situation they said fine consider it resolved. They then referred the matter to a collection agency. I told them the situation and they continued to harass me even though I had no liability whatsoever. I went to the store and gave them the serial number of the modem and told them to check the system but they told me it would be too time consuming. They wondered why I was worried as my father had passed but the collection agency continued to harass me though I literally have zero liability. Avoid this store and Rogers at all costs.
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November 2023 by Robert Legedza
Great service in everything I needed for my phone.
