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November 2024 by Norm Files
Excellent and friendly service, wife selection and good prices. Solid rewards program and appreciate all they do for animal rescue services.
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October 2024 by Kay Bick
Pet smart was awesome. Helpful workers as well?
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October 2024 by sally ali
BIG disappointment after taking my pet for grooming, they deceive you, my pet came back as if nothing was done , the nails were savagely chopped off like very rough, hair around the paws remained as uncut on most areas,butt area was cut like unprofessionals.
I HIGHLY DO NOT RECOMMENDED this place!
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September 2024 by Lyndsay McCrack
I tried the grooming salon again. But again they disappoint. I paid for a nail trim, which is supposed to include a trim of the paw hair, a spritz and a bandana. This is the third time the spritz and bandana have been “forgotten” - not a big deal right, just suppose to be a cute additional touch, to make you and your pet feel special and cared for. But it is part of the package I PAID FOR.
However MORE IMPORTANTLY, I PAID to have my dogs nails trimmed. And the groomer “forgot” about my pups two dew claw nails!!!! Forgot!!!? “It’s been a long day” she said when I returned and politely pointed out this half assed job. Your job is to trim 22 nails!!! You are a dog groomer. Long day or not, crappy excuse and crappy job.
How can you trust them to remember to give your dog water if the pup is there for 3-4 hours for a grooming if they can not remember a dogs dew claws!!!!
Please be careful taking your dogs here.
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September 2024 by James
The adoption of cat's are sad. 3 kittens in 3 different Cage's no toys in any of them. Pretty sad. This location should learn from the other PetSmart on Portage Rd. Run by pantry for paws.
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September 2024 by majorkittens
I used the vending machine there put in $2 and i didnt get my oh henry bar :(
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August 2024 by Angie Ivanaj
Very nice clean well stocked store.
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August 2024 by Anjali Chawla
They always treat my pup terribly. Last time I left him there for grooming, he came limping and the limp lasted for 3 weeks. After that unfortunate incident, we decided to bathe him ourselves, but took him for nail cutting there. I noticed that the groomer was not helping him climb the high bed, and he fell while climbing. Only when I asked them to help him get on the bed, they called for help. In the middle of the nail cutting, my pup tried to bite them. At that moment, I was highly apologetic and did not mind the rude behaviour of the groomer, who said that " honestly, I have had enough.". But when I came home and checked his nails, I realized why. His nails were literally sliced due to wrong grinding. I found three pieces of sliced nails in my car and many more at my home. Honestly, if you can't be gentle to pets, you don't deserve working in a pet store. Horrible experience with horrible people.
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August 2024 by Nicole Karschti
Hard to find an associate to help but overall it was a great experience!
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August 2024 by Suzanne Dion
The first time I brought a Shiz Tsu she was about 10 months old. She
Was matted, so this was why I brought her. I was told she would be ready in about an hour. After an hour and a half I called to see if she was done. The people told me she cried from the time I dropped her off. Amazing that not only did they not call me to tell me this!When I came to get her, not a peep out of her!!! Fast forward to 2024. I dropped off my 1&1/2 year old pappilon chihuahua cross. I asked them to please be sure to trim her feet as she had what I call slippers(excess hair). When I picked her up I was told that she wouldn’t let them touch her feet! Pardon me, but are they not dog groomers and able to do the job. Also, I got charged for them doing her feet. Only noticed it after I got home. I was too upset to go back. I am done with petsmart. I took her to an independent groomer. Imagine my surprise that when I picked her up for feet were trimmed beautifully. If any body asks me about petsmart groomers I will let them know about my experiences with them. I have spent a lot of money in your store, but no more!!!
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July 2024 by Robyn S
The staff is always helpful finding things
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July 2024 by Joelle Paquet
I just feel so bad for the animals that are under this locations care. It’s blatant and obvious the staff are careless with their work, and hostile towards customers. Please don’t support this location and take your business quite literally anywhere else if you care about your pets wellbeing.
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June 2024 by Trolo Truble
Jessie is always helpful to me, used to work in the dish section and answered all my questions!
She moved sections and is still able to help me when I need help!
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June 2024 by M G
Always great service.
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June 2024 by Harris Imtiaz
the guy with the glasses tried to flirt with me