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January 2024 by Sue MacDougall
Bought my son a Vera Wang bracelet for Christmas on November 24. Got home and noticed it was poorly packaged in a People’s box, not the Vera Wang packaging advertised. I called the the store and was told “There is no Vera Wang packaging available for that collection”, I pointed out that it is clearly shown on the website with the item I bought. I was told “We will try to locate the packaging and get back to you in a couple days”. Five days later we were at the mall and popped into the store. We asked a random sales person about the Vera Wang packaging, she went to the back room and brought it out to us within a couple minutes, we thanked her profusely. Almost 3 weeks later I got a reply from the first sales lady saying “We may have some packaging but not sure when I can get it for you”. Not what one wants to hear as Christmas is quickly approaching. No apology. No reasoning for why it took her 3 weeks to get back to me. I informed her that someone else was much more helpful and that we already had the packaging in our possession. No reply from her to this day. Neither lady knew what the other had done. So I ask how hard did the First Lady even try? What is the communication like amongst these workers? You have one job, sell jewellery and package the jewellery. Customer service is not a priority at this Limeridge Mall location…
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December 2023 by Marco
When I arrived to Peoples I was greeted by everyone and one stood out which was Jinat. Come here all the time because of Jinat! She is super nice & friendly, does not try to push me on buying things which makes the experience better, she provides a lot of great recommendations, is very patient, and easy to work with! Fantastic service from Jinat and love all the jewelry I walked out with!
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October 2023 by Dale Edmunds
My husband has been purchasing all of my jewellery from People’s for years in Limeridge mall. We are blessed to have our jeweller her name is Sandra. Sandra is always so helpful, informative and eager to provide us with the best customer service. She always has a beautiful smile whether she is selling jewellery, doing my checks every 6 months or taking in repairs. She is full of knowledge. My birthday and Christmas is coming up and happy to come in and see her to repeat business. Thank u People’s for having Sandra on your team. She is a huge reason we repeat business here. Thank u Sandra for all that u do!!!!!
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October 2023 by Cheryl Crudgington
I have been a customer at this location for close to two years since moving to Hamilton. Every time I am in the store, I receive exceptional customer service from very knowledgable and helpful staff. Everyone is always so friendly and attentive, even if it’s a quick acknowledgement during a busy period. It has been unfortunate that I’ve had a few mishaps with jewellery sent out for service, but this has not been at the fault of the staff in store. The staff has been exceptional in handling my issues and making it right!! I understand that things sometimes happen that are beyond store level control… but it’s how the situation is dealt with that makes all the difference in the world!! I truly appreciate the Team at LimeRidge mall. I love the People’s guarantee and how they stand behind their diamond bond. My latest mishap was a lost diamond from my engagement ring that was purchased in 2015 and it was replaced!! I happily accept my responsibility of bringing in my jewellery to be checked when it should be, and I appreciate People’s standing behind their guarantee!!
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October 2023 by Zee
I loved my experience here. Jinat was so nice and helped me pick out the perfect necklace for my sister. loved her patience with me as took a while to pick one out! highly recommend this location!
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October 2023 by Ashley Barron
I found the staff at this location helpful and knowledgable. The store had a lovely variety of pieces to choose from. I will definitely be back!
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September 2023 by Farheen Shaikh
I visited on 8/31 around 3PM.The associate helping me had several things going on which were less than ideal in terms of customer service.- she did not introduce herself or wear a name tag- she is an eastern european lady in her 50s. Short sandy blonde hair.- She was assisting someone else while I waited for her which is fine.- When I told her I wanted to return an item, her facial expression completely changed, she looked annoyed and actually brushed me off. I wanted to see a piece of jewlery as well and she showed it to me then quickly grabbed it from me and put it back.- She made no eye contact with me the whole time.I also asked her to clean my diamond studs as they were due, she visibly looked even more irritated and did the task, very hap -hazardly.I am not one to heavily critique people as I understand someone can have a bad day. But I am used to very friendly service from this particular location and I felt that this associate was 1. judging me as a customer 2. was overall annoyed as if I was wasting her time.I'm a professional who is pleasant and very accommodating of people and to be treated "inferiorly", while subjective, is still an unpleasant experience, enough for me to want to write about it and share it with management.Perhaps, gentle reminders on strategies to all your associates about keeping and retaining returning clients may prevent negative experiences like mine in the future.
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September 2023 by Joshua Mapp
Visited peoples a few days ago after browsing the catalogue. I found some rings I liked and since I was at the mall charging my car, I thought I was stop in and buy something. I showed the sales person a few of the rings from the catalogue for around $200-$250 as I was about to ask if they have similar in store I can look at, she stopped me mid sentence and in such a rude tone and told me to go online not in store because they “don’t sell the cheap stuff in store”. I was dumbfounded. Why be rude? How do you have people like this work here? This is how you represent the company? My advice: don’t waste your time and be careful if you’re wearing jeans and a sweater here, they will look down on you. I then visited another store in the mall, they helped me and got my sale. Even got me to spend more then I originally wanted too and I’m fine with that.
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September 2023 by Laura H
Garbage jewellery. They sell broken earrings and don't stand behind their products. We bought earrings which arrived with loose backings. The store ordered a 2nd pair to replace which were also loose. My daughter lost an earring (surprise) so I ordered another pair and guess what? Yup, arrived with loose backings. We took the tightest 2 home and a couple weeks later, another earrings lost but this time the post broke in her ear. People's doesn't care once they make the sale. I do not recommend purchasing jewellery here.0.085 CT. T.W. Marquise-Shaped Multi-Diamond Trio Hoop Earrings in 10K Gold
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September 2023 by Sharon Hunter
I have had some rings sized that were purchased from Peoples and the staff have been so helpful and kind. Very knowledgeable staff and always friendly. Definitely recommend!
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September 2023 by Shawn Walton
The salespeople made me feel like a lone French fry surrounded by a flock of seagulls.
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August 2023 by Craig & Carolyn Hagopian
My wedding ring had cracked and I went to the store to have it repaired. The salesperson checked my ring finger for sizing and noted the original ring size of 10.5 needed to be redone to 11.5. When the ring was repaired and engraved, I went to pick it up and remarked if felt loose, almost slipping off of my finger. The salesperson noted my finger would swell in warmer weather and to give it some time before wanting the ring size reduced and re-engraved. After a month, I came back to the store and stated the ring still felt loose and was told any work to be done would be at my own expense because I had agreed to the 11.5 sizing. After almost losing my ring while swimming, I decided to go to another well known jeweller in the area and have my finger and ring size checked. The ring size measured 11.75 (larger than the 11.5 Peoples had claimed to have measured and ordered) and my finger size was 11.25 (not 11.5 as Peoples had measured). My ring is currently being redone by the other jeweller. After 38 years, I am disappointed with how Peoples handled this situation.
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August 2023 by Natalie Carriere
I've shopped at this location several times, good customer service and beautiful jewelry. Paula was knowledgeable and friendly, and helped me chose a set that I fell in love with! Will definitely return!
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July 2023 by belen rossaroli
Jinat was absolutely amazing! So helpful and honest. She definitely gained a customer for life.
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July 2023 by ReeRee M
Theives!! That's what this store is. Refusing to give me back my property after repair bc they're doing inventory. I drove an hour to get here and the lady threatened to call security because I wouldn't leave. THEIVES!
