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October 2024 by Jarrod Mexted
This was my first time dealing with Liberty Tax, and unfortunately, the experience left me with significant concerns. The representative handling my file was clearly inexperienced, which I can understand, and am empathetic to, but he was often confused and projected this as frustration toward me during our interactions. The lack of confidence, combined with what seemed like a lack of support from more experienced staff, makes me uneasy about the accuracy of my tax filing.
Notably, I found it strange that they request payment via e-transfer, it feels unprofessional for a tax service. Instead of a formal invoice, I received a very (very) informal email asking for payment. While they completed the job, I feel uncomfortable with the service and will find another agent for help in future.
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October 2024 by RL Orwell
Good fast, friendly, affordable Tax services available all year round.
Not only do I do my annual taxes here at 19 King Street but I also do my tax adjustments if needed.
They're always readily available and can make appointments anytime for you.
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July 2024 by Rj Lewis
I tried to file a complaint, the man on the other end of the line wouldn’t give me a number file said complaint. When I told him to wait and get a witness to what he had said he hung up.
Dodging complaints is inappropriate
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June 2024 by Brandon James Sabourin
I did my income tax with them this year I gave them my direct deposit form for my bank I use my mother's house for an address because I'm homeless they make it such an inconvenience that now I got too go up there for every check and it cost me more money this is the last year I ever do my income tax with Liberty tax
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June 2024 by Dhruv Radadiya
I recently visited Liberty Tax to get my taxes filed, and while the experience had a few positives, it was ultimately disappointing. The staff member who handled my tax file was friendly and polite, which I appreciated. However, it quickly became apparent that he was quite inexperienced and seemed confused most of the time.
This lack of experience was reflected in the quality of the tax filing. There were numerous clerical mistakes in the forms, which I had to identify and correct myself. This was very frustrating, especially considering that I was relying on their expertise to ensure accuracy. If a customer isn't vigilant, these errors could significantly impact the benefits and refunds, directly contradicting Liberty Tax's claims of maximizing returns.
To top it off, their service is quite expensive. I ended up paying around $250 just to file my taxes, which seemed exorbitant given the level of service I received.
Another regrets is referring Liberty Tax to my friends before my own experience was complete. Now, I feel responsible for any issues they might encounter.
Overall, while the staff's friendliness is a plus, the inexperience, inaccuracies, and high cost make it hard to recommend Liberty Tax.
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May 2024 by Ana Aguiar
Filed taxes this afternoon with Pious at Liberty Tax on King St E.
A very informative experience with this young man. He was able to help me with all my inquiries. Great Job Pious! HIGHLY RECOMMEND
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May 2024 by Elvis Obiora
Liberty Tax is something you should all attempt; carlos is the best. he was very attentive to my needs and provided clear explanations. Five stars.
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May 2024 by jason egbunike
Carlos was amazing and he answered all my questions and was very patient just an amazing guy.
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May 2024 by Louis Muraya
Pious is is goated. He explains how the process works well
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May 2024 by The_Apex_Latino
Pious Helped out a lot with my taxes, very easy
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May 2024 by Khadija Rajab
There services is so Awesome!! Most especially Pious who invited me and welcomed me so warmly
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May 2024 by farouk abdullahi
I filed my taxes for the first time since i got to Canada using Liberty Tax. I worked with Pious and his service was impeccable. Would definitely comeback and recommend.
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May 2024 by Vicki Drake
Catherine is amazing at her job! She is professional and knowledgeable. She walks you through the process and is very easy going. Thanks Catherine!
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May 2024 by Jimin Park
Bishal is a Tax expert!!! He made everything correct for me. Very friendly and patient:).
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May 2024 by Dammy Vlogs (My life my vlogs)
Excellent service from PIOUS . Genius guy with best guide and answers all queries. Thank you Pious and liberty tax