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July 2024 by k m
They used to have great costumer service. Not anymore. They are rude and not friendly at all. Very bad attitude. So sad.
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June 2024 by jim
I'm not very well informed on technical issues. I went to the koodo booth in the Limeridge mall for help with my cellphone problem. I wasn't happy with the person who served me. I left and will go to Costco in the next few days and get a new phone and different carrier.
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March 2024 by A “Annie”
Excellent service and customer care at this Koodo desk in the middle of limeridge mall across from Browns shoe store. The tall, young man who helped my family and I switch from one service provider to Koodo was very helpful and professional. He explained the process well. Unfortunately I forget his name but I highly recommend his help. (His name consisted of two letters)
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March 2024 by Bulldog Mama
I changed providers and phone to Koodo after being with my other provider for 30 years on Black Friday 2023.I find the service is lower than mediocre. I have been back to the store after numerous phone calls, only to have the SIM card changed. Issues still occur. One concerning issue is When I Make a Call... and it's a Busy Signal. It takes 5 to 6 seconds to finally disconnect the call to redial. Why ? My other phone, and provider I was able to hang up a busy signal and redial right away.I'm certainly Not impressed. The phone keeps freezing multiple times a day, which I constantly close whatever windows are open. I hate this phone and service. I went from a Samsung to a Google Pixel.Trying to actually speak to a person for Help is Useless and a Waste of Your Day ! Then afterwards, Koodo texts constantly for a Review. They should be paying me For My Time !
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November 2023 by Shiwani Sharma
very bad costumer service .
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November 2023 by Weird Slave
Got prepaid activated at the store and now I cannot send or receive msgs. Went back to the store and the manager said it’s not his issue I should go to the Apple Store. Common sense tells me it’s sim problem but as usual they don’t listen. I’ve lost 3 hours now waiting at the Apple Store to prove them wrong. When I’m done I’ll switch to chatr the service is bad anyway.
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August 2023 by william saunders
I had a really love experience with the staff there about a week ago. Had a little trouble finding the location and ended up at wow mobile both who lied to me and said there was no koodo both and gave me a very bad deal. But when I talked to the koodo both they helped me undo the bad deal I got from wow and get the one I wanted, talked me through all the steps of the contract and answered all my questions. They helped me build a package that was right for me and I really appreciate it. I'm very sorry I can't remember that staff members who helped me as I'd love to give him props for all he did!!!!
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May 2023 by Jack H
Had several questions Will was super helpful and professional
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April 2023 by Daniel Bentum
Alex W was very helpful in fixing an issue with my phone plan. Great customer service.
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April 2023 by Mike McClure
looking to help people find good eats and fun times in Hamilton Ontario.
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March 2023 by bill smith
Richard did a fantastic job of helping me out with a new sim card. the on-line help is next to useless. Koodos to real people!
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March 2023 by IN LIFESTYLE
Alex W. was the most efficient clear and outstanding customer service rep I have ever dealt with. Ricky G. Was supportive kind and the duo were the most outstanding team I have met as a business woman I and in awe of their skill and advocacy behind the desk. To management please compensate them their service is undeniable and I will refer to them always. Thank you guys I appreciate
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March 2023 by R McCoy
Spoke to the service rep at the Kudo store, and he was helpful, knowledgeable and new his business. I was able to resolve a phone question I had had for a little bit. He was able to validate certain concerns I had about a phone I had, as well as my old phone.
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March 2023 by Michael Kemp
Koodo Limeridge Mall kioskExcellent!! Service. Help me replace my mother n laws aging I Phone during a family emergency. Called and went there, new phone under 1 hour?
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March 2023 by Maria Hladun
Oliver Rodo is one of the most efficient, kind, considerate and knowledgeable people I have met. A superstar. Customer service is hard - you run into all sorts of characters and some are really hard to deal with. I am certain that Oliver does so with aplomb and kindness. Wonderful service!!!On that note, I also have to a review for Megan Conway - also a superstar. While Oliver was assisting me, Megan had patience and compassion with a customer who was having difficulties organizing his thoughts. She thoughtfully guided him through to a successful transaction at the end, and smiled the whole time. Such kindness and compassion seems to be a rare and incredible trait to find these days. Megan and Oliver, you are awesome!!!!
