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May 2024 by Stephan Schmidt
I've been getting my prescription for almost one year at this pharmacy, and now I'm travelling and need to get my medication early to have it for my trip. I have been labelled as an abuser as I showed up 16 days early with written approval from my doctor. Whoever manages this place is actively withholding my medication and sabotaging my treatment. Every time I get a new excuse 1st, you are too early – ok I can see this and explain my travel situation, 2nd your insurance will not pay, - isn’t this my problem? 3rd, your Doctor needs to get us something in writing to release your medication 16 days early (what is a prescription???); 4th, we don't accept your Dr notice – Strange why did you ask for it in the first place? 5th, oh, we will only give you for the days of travel... BTW it's a prescription for 99 days. If you ever need a reliable and trustworthy pharmacy, don't use the one at Costco Ancaster!Also, if you call in, the lady on the phone doesn’t give her name, doesn’t listen and is not friendly, almost to the point I feel like it is bad giving them my business.
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April 2024 by Vikrant Thakur
They are quick and very accommodating.
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April 2024 by Emma Tsjong
I’m regular at the pharmacy, always book my meds through computerized call system and go in store for prescription pick up. But this time they delay for today’s. But kinda fine. Little disappointed, otherwise no worries. I m good with Costco.
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March 2024 by Anie Chevrier
This is the worst pharmacy.....I can never get anyone on the phone. And when you get someone on the phone they are rude. I have been trying for a couple days to talk to someone and cannot get thru and speak to anybody. It keeps wanting to send me to their overflow voicemail. So I have to keep going to the pharmacy just to request a refill or to get a prescription transferred over to them
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December 2023 by Nadia Madi
The lady taking the prescription, doesn’t want to help. She wasn’t looking at me. Giving me attitude.I am so disappointed.
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November 2023 by Chris Rotchill
Good prices on fees but slow slowDont expect same day service won’t happen and they dont care.
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October 2023 by F. X.
In general, staff of Costco pharmacy are not nice.Many of them need orientation about customer service.
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October 2023 by liz Jo
They never answer your call, no matter what day or time you call. It either goes to the voice mail or gets disconnected . I have never had this experience in any other Costco I have been to. Seriously thinking of changing pharmacy.
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September 2023 by Ashraf Sefin
BhavikWe would like to thank you so very much for your great service and the help for our prescriptions as the whole family. Thank you for staying late after your working hours you are very humble and helpful. We love to have you back when we come again to Costco pharmacy.Dr. Ashraf Sefin.
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September 2023 by Everything Cats boutique
You can never get through to talk to them. They don't answer the phone.
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August 2023 by Amanda Kraynick
The 1 star is for the prices, staff are the most unprofessional humans I have ever experienced.
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March 2023 by Elizabeth Beaton
I am grateful to Fadi, one of the pharmacy team members, for helping me today. I found Fadi to be responsive, informative, and solution driven; an absolute pleasure to deal with. I had an equally pleasant experience when chatting with Zack, the pharmacy manager.
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March 2023 by V Velasco
Asked to fill my parent's prescription. It was a handwritten prescription that had some erasures with the doctor's initial next to it. They said they have to wait for the doctor to confirm the initial!?!? I told them that my mom does not have the heart meds anymore and needs them. They insisted the doctor needs to initial the initial!?! By the way, the prescription was changed from a higher dose to a lower dose!
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March 2023 by Ishrat S
I have to call 4-5 times to make sure fax has been sent to my pharmacy and each time staff is rude and say they have sent but they didn't sent or sent incorrectly. Joshua is very rude and is completely a misfit for this job, no manners and empathy with the patients.
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March 2023 by Fred
Good service nice people
