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July 2024 by Denise Karibian
Great gym!
Lots of machines
Friendly staff
And awesome pool!
And of course awesome instructors!!!
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June 2024 by Emalka Dilshani
When we joined the gym, our only requirement was to be able to bring in our 6 year old with us and we signed up as we were told that we can do it 100%.
However, 3 weeks after, we were told, that we cannot bring our kid.
The management gave contradicting information, and acted utterly unprofessional. The manager refrained from meeting us despite of us waiting for hours to meet her. All they cared was our money!!!
They wanted our money for a year as we signed the agreement already.
So we ended up paying our dues for a year without even sighting the gym ( we only went there for 3 weeks, but paid for a year!!!!)
Overall, the worst experience of my life and would not recommend this gym to anyone.
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June 2024 by Dr.Amy Thiele
Incredibly well equipped and supplied gym. Very clean and maintained well. Friendly staff and good vibe overall, other patrons very welcoming. Haven't even had a chance to check out the pool yet. The cardio and barbell room could use a few fans for cross ventilation but otherwise been enjoying workouts here already!
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June 2024 by ILIKECH0COLATE 2
By far the worse gym I’ve been too. Management is beyond incompetent at their job. Wrap you into contracts that are for a year then charge you monthly after your CONTRACT IS UP. If you work a long hr day if you aren’t in by 5 good luck canceling. Equipment is half broken. Roof leaks uncontrollably when it rains can’t use the stuff you want to use because it’s wet. Waited over 2 weeks for a single call back but I had to keep making the calls give you a time they’ll call back and you’re forgot about right away. The automated message they have about there’s always a manager in is false I called at 9:15 got told wait an hr I called back oh she just left. There is no way of getting ahold of who you need. Can’t do anything over the phone even tho I’ve dealt with many gyms who’ve allowed it. Last time I wrote a review I’m guessing owner or part owner Charmaine called me on her own personal phone to press me about my review and if I’m not wrong that’s not legal as she used my private info in their system to make personal call to me. Not a company phone her personal phone. I really recommend you think twice about joining this place as it’ll leave the worst taste in your mouth afterwards. Yes I have am owing fee so before you try and humiliate me on a reply. Yes I haven’t been the best customer with paying but aye is what it is moneys tight and unfortunately they force you into a year because they already. Know how bad of an experience it’ll be for you after the second month. DO NOT CALL MY PERSONAL PHONE AGAIN FROM YOUR PERSONAL PHONE OR ELSE I WILL GO FOR HARASSMENT
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June 2024 by yashraj sharma
I am extremely disappointed with the service at Bodypro Gym. I was charged twice in one month for my membership, and despite contacting their staff multiple times over the last 10 days, I have received no solution. The manager is never available to take calls or meet in person, and the staff always claim she is busy or in a meeting. This level of customer service is unacceptable, and I am frustrated by the lack of accountability and resolution. I would not recommend this gym to anyone based on my experience.
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May 2024 by Brandon Harrison
Excellent training
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May 2024 by Marvn Fredy
One of the worst places ,a year ago i signed up a contract with this gym start going for couple months and then stopped and i called the gym and i asked to stop my membership they said we cant stop it its a contract i said its fine just can you stop it whenever the contract is done the lady said am gonna put a note on your profile to stop renewing the membership when the contract is done , i said okay that sounds gd after my contract was done they charged me 2 more months and when i went there to check whats happening she said the contract is done 2 months ago and its auto renewing i said okay can stop it she said that they have to charge me one more months because i have to give 30 days notice ,which i did before 6 months
She kept going in circles and dinying what she told me about the note on my profile to stop the renewing, best advice never go there once u joined their gym u can’t cancel till they take all ur money .
**yesterday i wrote this review and today i got a phone call from. The gym the lady told me that they were working my refund but as soon as they saw my review they dont wanna do it any more and she was threatening me that if i dont take off the review they gonna talk to their lawyers super unprofessional gym and what said was 100% real and all of the 1 star reviews are writing what i wrote
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May 2024 by Edmon Naplion
It was so bored at this gym stinky people stinky stuff bad equipment no respect from the stuff especially the manager she disrespectful
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May 2024 by Nate Smedes
Perfect Gym to go if you want that disciplined workout with amazing trainers!
John is highly recommended
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May 2024 by Matthew Metwalli
Carmen, Andrew and John are absolutely fantastic! This gym is the best in town. Highly recommend to serious gym goers!
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May 2024 by Matthew Sawyer
Such a great experience everytime i train
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May 2024 by Palak Bansal
Hi I I also joined this Jim few months back but now I left because employees who were working there was not not good and their behaviour and way of talking towards people was bad.
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May 2024 by Mohit Adlakha
Hi my name is mohit I took membership from this Jim for 6 months but they forced me to join for 1 year. But now I want to change this Jim due to bad service and fraudulent. They changed my agreement papers. Now i want to quit but they don’t want to let me go and asking for proof and some papers . I can’t give my legal papers to any one but they are forcing me to show. I need help as I want to quit.
I request everyone please don’t join this Jim they are not good employees
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May 2024 by Ridghost
The facilities: One of the worst gyms I've ever had the displeasure of attending. Although the facilities are vast, there is no room to train. They cram in as many machines as possible and leave no room to manoeuvre. The barbells are all as slick as ice and difficult to grip. The weights are misplaced all over the floor, and not put back. It becomes a treasure hunt just to find where weights you need have been taken.
The customer service: The management and staff sold us on a false bill of goods, ensuring that we could leave the gym when we moved to a new place 6 months later. This was not true, they dodged all our attempts at contact, and on the few occasions we managed to contact them, they would make repeated excuses over 'the manager being too busy to talk to us and would call us back'. We would never get that call back. We had to commit to paying for an extra 6 months of activity which we explicitly asked to be exempt from when signing up and which they told us would be 'totally fine'. The staff are friendly, but realise they're wolves in sheep's clothing.
The cost: The price is pretty unjustifiably high for the state the equipment is in. Although they have many machines, a good portion aren't in working condition, and despite being a body building gym, there is little space to use free weights.
The other facilities: The other facilities are in working order, such as the sauna, can't complain about that element.
Overall it gets a 1 star due to the high cost you're paying for horrible customer service, poorly maintained equipment, and really doesn't live up to the quality of gym the price-tag indicates. I recommend to stay away.
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May 2024 by Victoria-Skye
great phone customer service, was very detailed and offered me a tour :)
