-
November 2024 by Sharp Edges
Outstanding service from Umair & Agah. Love the store sales and will absolutely be returning. Thanks guys for all the help and amazing experience.
-
October 2024 by V M C
Mr. Himanshu.. Customer service & attitude ?
-
September 2024 by Adnan khan
Website says open till 7pm we went there today and security and the manager have their own timing , didn't allow us to enter the store at 6:40 . Said they close at 6:30 pm . Why wasting time than correct your timing on your website.
-
September 2024 by Harjot Panesar
Had a manufacturing issue with a bracelet I bought, Jessica was really understanding and happily exchanged my product for me. Amazing customer service.
-
August 2024 by Coreson Developments
Great costumers service was given by Sara my family & me at this Versace location .. Sara was VERY processional knows her Versace Brands and products ..Highly recommend to the consumer both in Toronto and Visiting from Aboard. 10 - plus service ?⭐️?⭐️?⭐️?⭐️?⭐️
-
July 2024 by Tehreem
Great experience, was assisted by Victoria who was excellent and very helpful.
-
July 2024 by Violet M
My recent experience at Versace was disappointing, and I feel compelled to share it. Last week, I visited their store to purchase a crossbody bag. Initially, I was assisted by a sales associate who signed me up as a new customer and promised to fetch a suitable box for my purchase from the back. The man who helped me mentioned he was a supervisor there.
I intended to buy two items, but when I inquired about their return policy at checkout, I was informed that all sales were final. Reluctantly, I settled for one item. However, upon inspecting the bag later, I found the wrong box—a large one meant for sneakers—and a dust bag excessively large compared to the bag I bought. Clearly, there had been a mix-up. Moreover, the crossbody bag itself had noticeable imperfections, which added to my dissatisfaction.
Returning to the store, I requested an exchange due to these discrepancies, but was told it wasn't possible because of their final sale policy. Frustrated, I checked my receipt and found I could indeed exchange or return within 14 days. Driving a long distance to return, I expected the exchange process to be straightforward, but it was not. I had to return the next day to finally convince them to exchange the item, receiving a sample crossbody bag without a price tag and with visible leather imperfections.
This experience highlighted several issues: firstly, the rush to push customers into decisions without adequate time to decide; secondly, the unexpected final sale policy which wasn't clearly communicated initially. I also observed a lack of care from Versace's customer service unless escalated to higher levels. They seemed more interested in making a sale than in ensuring customer satisfaction.
Furthermore, I felt disrespected as a customer, especially being underestimated on my first purchase. It was evident they did not respect the significance of receiving an original package for a brand like Versace, at least in my case. I worry they may treat non-Canadian customers similarly.
Additionally, despite requesting a nice package for my second purchase, they gave me the bag in a shoe box, stating that all bags come without a box. The moment I knew they were going to exchange it, I was very happy and thanked them a lot, unaware that the second one would be the same disappointing experience.
Moreover, despite being told they had no boxes or bags for purchases, I noticed plenty behind their counter. This inconsistency was frustrating, especially considering the amount I spent. This was my first and likely last visit to their store. Overall, I'm discouraged from shopping at outlets in the future, particularly after spending over $1000 only to receive my bag in a shoe box. It was a surprising letdown from a brand of Versace's reputation.
I understand the supervisor's role and know his name, but I am choosing not to mention it here as I'm uncertain whether what happened with me was due to his actions or company policy. It seems they may handle all customers this way.
-
June 2024 by Nehal Elsamahy
It was my first time in this Versace store and I technically went just to check it out but didn’t have something in mind to buy. I ended up buying a beautiful pouch, thanks to Victoria and her nice attitude and patience while I was checking and trying different bags. The staff are so helpful and informative especially Victoria who helped me. This store had very pretty pieces. I’ll definitely go back soon ? THANKS VICTORIA!
-
June 2024 by T S
Versace Halton Hills exceeded my expectations with their exceptional service. The staff, especially Victoria, was incredibly attentive and helpful. The shopping experience was seamless, and I left feeling confident, and excited about my purchases. I highly recommend this location, and I look forward to returning for future purchases.
-
June 2024 by Andrew Aquino
Had Victoria help my mom and I pick out a ring and belt. She's very kind, knowledgable, and patient. Great customer service. Would definitely come back again!
-
June 2024 by George Yousef
I had a great experience shopping here! The staff are all very friendly and helpful. Victoria helped us last time and did a wonderful job attending to our requests. Would definitely recommend shopping here. They have great prices too!
-
June 2024 by Mathu Thiruchelvan
Victoria was very helpful and kind with her services. She assisted me with choosing the right product instantly. She was very patient and kind as I was debating between a few products to purchase. Victoria has an amazing selection when it comes to the style and colour of the product.
-
June 2024 by Navjot kaur
Great Experience..Thanks Victoria for excellent service ?
-
May 2024 by Mahsa Soraya
Recently shopped at Versace store and the experience was amazing. I was in a rush and Victoria the sales associate helped me as quickly as possible and offered me a bottle of water to go. The store is large and the savings are amazing. Highly recommend ?
-
May 2024 by Maqsood Sabir
Had a great experience shopping at Versace at Toronto premium outlet ... Victoria was very helpful and courteous....5 star service ...
