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January 2026 by Cheat Death
Store is nice and staff is great, but I wish “they” (petsmart corporate) would end stocking beta fish and other live animals (didn’t look around so not sure what others they might have). But I walked by the beta fish display and it’s absolutely heart-wrenching to see these beautiful creatures relegated to a life in a small cup.
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January 2026 by Amarpreet Singh
I was disappointed with the grooming service at PetSmart. Unfortunately, the haircut my dog received was very uneven, with noticeable differences in length throughout the coat. Overall, the final result did not look well done and did not meet my expectations for a professional grooming service. I hope this feedback is taken constructively, as I expected much better care and attention to detail. At this time, I would hesitate to return for grooming services.
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December 2025 by Nick Melnychuk
Got what I needed pronto, at a great price.
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November 2025 by Sandra Sestito
The manager Julia and employee Ben are the kindest and most informative employees I have ever dealt with. I'm blown away by the incredible service I got from these 2 individuals. Julia should be recognized for how knowledgeable and professional she is. I can't express my gratitude for everything you did when I walked in overwhelmed and confused and you helped me out tremendously.
Thanks again.....
5 star service
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August 2025 by Rosemary Villa
Great service
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August 2025 by crawflee
Cheryl is amazing !! Patient and gentle! My Dog is so happy when he comes out
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July 2025 by Nooshin Mehrang
I took my dog today for grooming services with Hailey and she is has provided us with great grooms and services each time! Very pleased and will be back to book with her soon again.
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July 2025 by Tarana Kochhar
I had a terrible experience at the Georgetown PetSmart with Sarah, an extremely rude groomer beside her, and Kyle, the manager. From the moment I walked in, the groomers were yelling and dismissive. I have a big and a small dog and wanted to carefully bring them in one by one, which I did—but Kyle later kicked me and both dogs out before I could do the same on the way out. The appointment, meant to take at least 25-30 minutes, was rushed and done in under 10. They falsely claimed the salon closed at 5 to rush out early, and continued yelling and arguing. One groomer even insisted their Canadian website shows USD pricing. No professionalism, no knowledge, just a hostile and upsetting experience. Left my dogs and I super stressed and anxious, absolutely horrible!
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July 2025 by Jacqueline Marie
What a great experience. Both Erin and Ben went out of their way to help me out. Their level of customer service was simply unmatched. I live in Toronto and want to drive here for pet food now.
So impressed.
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July 2025 by Christine DURBANO
Ben was super amazing. Loved his spirit and his energy. Way to go Ben! If I could give a perfect 10 out of 10 I would. Take care and God Bless! Thanks for cashing us out.
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July 2025 by Britney De Adder
Excellent service by Ben today. Everyone was great but he was especially a pleasure to be helped by. Such a kind and energetic spirit.
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July 2025 by Oluwatosin Obajimi
Very well put together
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June 2025 by lori dharsan
Completely butchered my dog and took zero responsibility. It literally looked as though a kid took a radon to my dog. I called and both the manager and groomer took zero responsibility and was quite rude. Extremely poor customer service!!!
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June 2025 by Todd Short
Excellent service and friendly employees.
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May 2025 by Segun Ogunsanwo
Was able to find the pellets I needed for my beta fish. Facility has a huge array of pet items!
