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November 2023 by Matthew Santiago
Fantastic place with great service and the suits are high quality. If you go, would definitely recommend you ask for Aaron. He was extremely helpful and was a pleasure to speak with.You can also challenge him to guess your suit size, he managed to guess mine from the get go and it fit like a dream!
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September 2023 by Awas KARIM
I recently had the pleasure of shopping at the Brooks Brothers store located in Toronto Premium Outlets, and I must say that my experience was nothing short of exceptional, thanks to the outstanding customer service provided by Sara. Her expertise in men's suits and her dedication to making my shopping experience easy and enjoyable truly stood out.From the moment I walked into the store, Sara greeted me with a warm and genuine smile. Her approachable demeanor immediately put me at ease, and I knew I was in good hands. What impressed me the most was Sara's extensive knowledge of men's suits. She not only understood the different styles, cuts, and fabrics available, but she also took the time to listen to my preferences and needs.Sara's ability to assess my style and size preferences allowed her to efficiently guide me through the wide range of suits available. She provided insightful recommendations and answered all of my questions with confidence and depth of knowledge. It was clear that she was genuinely passionate about helping customers find the perfect suit that not only fits well but also aligns with their personal style.What truly made Sara exceptional was her attention to detail. She paid close attention to my feedback on each suit I tried on, making thoughtful adjustments to ensure a flawless fit. Her patience and willingness to go the extra mile to meet my expectations were truly commendable.Throughout the shopping experience, Sara's commitment to making everything as smooth as possible was evident. She made sure I was well-informed about promotions, alterations, and care instructions for the suits I was considering. Her efficiency and organization streamlined the process, making it both enjoyable and efficient.In the end, thanks to Sara's guidance and expertise, I left the store with a suit that exceeded my expectations. It's not just the suit that made this shopping experience memorable, but also the outstanding service provided by Sara. Her friendly personality, extensive knowledge, and genuine desire to make customers happy are a true asset to Brooks Brothers.In conclusion, my shopping experience at Brooks Brothers Toronto Premium Outlets was elevated by Sara's exceptional customer service. Her expertise in men's suits, combined with her attentive and personalized assistance, made the entire process enjoyable and efficient. I highly recommend seeking out Sara's assistance if you're looking for top-notch service and an outstanding shopping experience for men's suits.
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September 2023 by Gabriel Matuszewski
Sayra (sorry not certain on how to write her name) provided us with an amazing service.
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July 2023 by Mehakdeep kaur
we met cathy today at toronto premium outlet at your store . she was brilliant help us finding the best shirt ,like we went there many times but did not get that shirt which she find out and helped us to get from another store in vancouver. she is great and best employee of yours.
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July 2023 by Osho
I've been a BB customer since the last more than 20 years, initially in the US & now in Toronto/GTA.Ever since their factory outlet came up in Toronto premium Outlet Mall (Halton Hills), it's been our preferred store (the merchandise is similar but not the same as their retail outlets in downtown Toronto).Ms. Saira, the Assistant Store manager at this TPO, Halton Hills location is an experienced hand. She has always been helpful, courteous & efficient. I must acknowledge the high level of customer service that we've always received from her. This remarkably adds, to yet another reason, of me & my family, being their customers at this store. Keep up the good work Saira!
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June 2023 by Mohan
I was in the shop today to exchange a wrongly taken size but I was told that it was final sale which was written in small letter in the receipt .The sales person Uday who handled this was very rude and didn’t show any empathy , in fact he used the word ‘ that is the way out for you ‘ which is as good as get out of the store and when asked his name , he said I could write any review about his behavior and nothing will happen and in fact he said if it is not the store he knows how to handle me - he acted like a bouncerI am customer with BB for over a decade but decided not to go to this branch any moreHe also said taking return or exchange is not good for company - least respect for the customersI hope well reputed store like BB have sales staff who are empathetical, respectful and know to use polite words with customers rather than threatening the customersI also noticed that sales associates don’t even mention that it is final sale ( which is a norm other stores or have ‘final sale ‘stamp on the receipt … I hope they follow this simple suggestion to avoid these confusion ) sales person also informed that taking returns is not good for company ??I hope the store management shows some empathy and address my concern, train their staff before staffing them in customer facing jobs - I don’t want any body else to go through this experienceI am posting Uday’s picture here …. his threatening body language
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February 2023 by Raafat Nakhla
Highly appreciate the help and understanding of the store manager Mrs. Leslie Rogers in resolving a problem we had with a purchase from this store. She went out of her way to help and satisfy us. Her understanding and customer care is highly appreciated ?.
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January 2023 by Iveta Bradshaw
I use to love this store, but last few times, the selection for women was really limited. Men section is still great.
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January 2023 by Ravinder Singh
You can add formal in your collectionVisit & check in there
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January 2023 by Mansoor Malik
Good variety and priced well. Staff is helpful. I do like that they have enough sizes available in most items.
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January 2023 by Leta Maloley
Store was well merchandised. Pleasant staff. Old merchandise , still too pricey :(
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December 2022 by Alex Thomas
Just a heads up, items 60% or more are final sales. There are no visible signs to that effect nor did the Sales Associate mention it.
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December 2022 by Miriam Issakov
Great selection and the best customer service from all 3 ladies working here!
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November 2022 by Michael Liman
I like to shop here for all my pants and shirt, casual or formal dress. The staff are very helpful and friendly. All the style and model suit me. I would recommend to shop here and I will be back here again. The price is also reasonable.
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November 2022 by TONY ZENG
Last week I bought a shirt here, a salesperson Paul help me to find the right size, but to be honest, He was very unenthusiastic and a little cold. Every time I tried on clothes, I have to find him all over the shop. His expression was very cold, which made me feel very bad. This is the first time I've bought this brand and it may be the last.
