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February 2024 by Dave Prosser
Went in to look at pillows and not a single person approached me. Was there for 10 minutes. The two individuals just sat at a desk.
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January 2024 by Neil Hyndman
I'm very happy with Sleep Country and their Guelph (Stone Road) store. From the moment I walked into the store, until the point where the mattress was delivered and setup, I have been happy. They are very easy to deal with and I didn't feel pressured by the sales guy at all. He was friendly, helpful and no pressure. I picked a Dormeo mattress and box-spring. I'm very happy with my purchase. I paid a few extra dollars ($30-35) for their "White Glove Service" and to me, it was worth it. They brought the new mattress right into the house and up to the bedroom. They unpackaged it all in the house which kept the mattress fresh and clean (it's snowing and muddy out right now/January 2024). Their delivery guys were great and took their boots off at the door without me asking (were a 'no shoes" house). I just really appreciated the way I was treated all the way through and I couldn't have asked for anything more.
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January 2024 by Kyle “Dr K Force” Pett
Spent about 10 to 15 minutes waiting to talk to someone about buying a couple of pillows but no one seemed interested in helping customers. We weren’t even greeted. I won’t be going back to sleep country that’s for sure.
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November 2023 by Nihil Hupponen
Barb at Sleep Country helped me pick out the mattress of my dreams! She helped me keep everything within my budget and make sure that the mattress was extremely supportive for my very sore back, haha! We also managed to find me the best pillows there ever were! She made the whole shopping experience so incredibly fun and joyful and I'm grateful to have met her. I am so thrilled with my experience, I'll remember it for years to come :) Thank you!
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November 2023 by Ian Callum
I ordered a bed frame online and it has been impossible to get an answer of when it would be delivered. Online agents can't tell me, I'm finally told it will be delivered and to expect a call that never comes, agents who tell me they can't answer because they "don't have the new system". I've now spoken to 5 people and still don't know if my bed frame is coming. This is not how to run a business! In the end the mattress came on time, which bumped things up a star.
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November 2023 by shirlee bell
Very friendly and efficient, love the deals I got.
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August 2023 by Maple Ippersiel
The customer service at the Guelph site is great. However, while these beds come across as high end, take caution as they’re not. You will likely spend allot of $$ to find it has defect.Then you will be refered to their 1-800 customer service of sleep country Canada. They will make you send them all kinds of pictures photos etc just to turn on you and deny your 10 year warranty.Shop somewhere else.
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August 2023 by Allison Hedges
Our overall experience has been disappointing from the salesperson to delivery. There were problems with the initial order. When the order came part of it was missing…it was never ordered. There was a cut in the mattress when it was delivered. We have been waiting on the replacement. I go in to the store and again order the piece that was missing with no apologies. I can go on but why bother….If you want customer service…this is not the place.
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July 2023 by Danielle Gendron
Barb at Sleep Country is amazing! Not only did she tolerate our children acting like fools in the store but she showed us all a bit patience and kindness. Barb helped us pick the best mattress and pillows and we are thrilled with our decision. Thanks Barb!
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December 2022 by Greg Farnham
Andrew Richards was very knowledgeable and spent all the time we needed finding the right mattress. Would recommend to anyone in the market for a new mattress!
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December 2022 by Tiffany Collier
They don't answer the phone, waiting on a delivery and have yet to receive a phone call with the delivery window. They're attentive when you're purchasing but once they have your money forget it. Won't buy from here again.
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November 2022 by Domenic Dotto
I purchased a box spring and mattress and absolutely love the mattress. My complaint is the bamboo sheets that the salesman suggested. I spent 250.00 for a queen set of sleep Counrtys bamboo sheets that don’t fit the mattress. I believe that the set is a king set placed in a queen box. Because I don’t have the box that they came in they can’t do anything. That is the most ridiculous thing I ever heard. My cleaning lady threw out the box after she out them on. I was away for a few days so I did not notice the fitted sheet was big till I got home slept on them and noticed the fitted sheet hanging down. The salesman offered a 50% discount on a new set. Really why would I spend another 125.00 ? 375 is alot of money. No thanksVery disappointed in GuelphDom
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October 2022 by Robert Milne
We bought a Cloud mattress, had the mattress for 15 days we have a 100 night satisfaction quarantee. The mattress is like a bowl, it sags in the middle. Put a board over the mattress and you can put your hand between the board and mattress. Went to the store now they are asking us questions they did not ask when we bought the mattress. Waiting for head office to make a decision. Mo faith in this mattress.
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July 2022 by Red 2020
Jerin thank you for the good deal and excellent customer service
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April 2022 by Lawrence Troke
Approximately two weeks ago my wife and I took up the challenge of buying a new mattress. Where should we go from here? Sleep Country of course. A reputable giant in the industry.We were greeted by a charming salesperson named Dan and he patiently walked us through the entire process of testing and finally choosing the best mattress for our needs. He introduced headboard sets, pillows, and mattress covers that we excitedly agreed to purchase . Dan quickly went to work preparing the invoice, pronounced an amount and I paid without hesitation. We were dealing with Sleep Country, what could go wrong?The delivery date was set for approximately two weeks later and my wife took time off work to be available on delivery day. We mapped out our existing sleeping arrangements accordingly and dismantled our current bed the day before our new mattress was set to arrive.The delivery personnel seemed kind and helpful enough but I would have expected them to remove their shoes and/or apply paper booties (I think I remember a commercial about the booties from a while ago) because they had crossed over the grass to get to the front door as they had to park on the street. Neither option was selected. They propped open the storm door to bring in the mattress et al and didn't have the courtesy to return downstairs and close it after they were done.Once the assembly began, it was noticed that parts were missing and the mattress cover Dan had so thoroughly remembered to give us the option to purchase was also missing. The delivery team began to point fingers at the Sleep Country sales team adding that " they know this model requires brackets" They did what they could and left my wife and I with the task of following up with the store we had purchased the items at. The store subsequently told us to contact customer service (A number was not provided) Once we found the customer service number, the representative taking our call, seemed confused as to why the store would have directed us to them because, as it was explained, they wouldn't know what brackets to order. Another call to the store. This time they ordered the brackets and scheduled another date for delivery and assembly, two weeks from the original date. I think I mentioned that we had disassembled our old bed the day before the first delivery date as I would assume most would do. You should never assume I guess? Our delightful purchase from an industry leader was starting to become stressful and inconvenient. I was shocked to find out that it would be another two weeks so I followed up with the store and they suggested that perhaps I could go by their location and pick up the missing parts and assemble them myself. Wow! If you hired a Painter who ran out of paint half way through the project but suggested that you could go get the paint and finish the project yourself even though he had been paid in full, would you be happy?Then there is the question of our missing mattress cover. I was asked by the store upon my inquiry to see if it was on the receipt. Why? I was shown the mattress, the base and headboard, the pillows and the mattress cover and agreed to pay for all of them without question or hesitation. I didn't look at the invoice in the store and I don't think I should be asked to look at it now. We agreed with Dan on the purchase and paid in full. Should I not trust an industry giant to be able to fulfill an order? Should I have haggled over the price and then scrutinized the charges? I am trying to find out how we seemed to make solid decisions based on reputation, willingly paid whatever price was requested, and yet here we are two days after original delivery date still without the full order and still waiting two more weeks to perhaps be satisfied.Will I be recommending Sleep Country to my friends and colleagues, absolutely not! I think I'll go buy some paint.
