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“Purchased a mattress and platform for a spare room about 6 months ago. An issue developed with the platform so I went to the store to see what could be done about it. Was told to call customer service since the stores don't deal with warranty issues so I'm thinking " oh great. Here we go with the runaround". However I called the number, got an answer right away, was told to send details by email and I had approval for the return by the end of the day. I used the credit towards an upgraded bed which I likely should have bought in the first place and it was delivered and set up 2 days later.
The company stood behind their product and made the entire process easy. I was pleasantly surprised and couldn't ask for better service.”
“After the delivery guys failed attempt at assembling my bed frame, Chris from The Brick Cambridge came out the next day to assemble it. To say I appreciated this service is an under statement as I needed this bed assembled prior to my move the following day. Chris went over and beyond, which is very rare in Customer Service nowadays. For this reason, I will refer friends and anyone to go see Chris for their mattress purchases. Thank you so much Chris for your outstanding customer service.”
“Excellent job from start to finish. Samantha and the delivery team did a great job. It look a little longer than we would have liked, but well worth it in the end. Beautiful products!”
Mattress Stores
Mattress Stores
Mattress Stores
Mattress Stores
“Krista was absolutely fantastic to work with. We were trying to choose custom counter height chairs for our island - something to last - she took all of our ideas and showed us the perfect chairs. She was informative, and very professional! We will definitely be back to work with Krista again for our next home purchase. Tammy & David Gazzola”