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9:30AM - 4PM
15 Clair Rd W, Guelph
Banks
“Experienced a fraud incident and everyone there was remarkable and helpful when I had to set up a new card and all the issues I ran into along the way. All the explanations and information I needed was provided throughly so I understood the process. Both Hasmita and Scott were great :)”
“Abdul helped me out, had an issue with a credit card that had a 60 minute wait on the phone. He stayed on the line, and let me go finish up my errands. When the time came he started a 3 way call and we were able to clear everything up with the agent on the other line. Very good service.”
“This has been my branch since moving to Guelph a few years ago. The staff are friendly and helpful. Special shout out today when I came into the bank (I use a cane) I was greeted and immediately directed to take a seat at the counter with a chair. Tara was friendly and helpful. A real treat when with Covid there has been so little interaction.NB: Wendy I didn't open an account. I've banked with TD since '79.”
9:30AM - 4PM
374 Stone Rd W, Guelph
Banks
“Though i was worried a lot as i wasn’t getting any appointments before a week or so,Ajwinder Kaur helped me through this situation and made everything easier for me..”
9:30AM - 4PM
435 Stone Rd W, Guelph
Banks
“An update:The issue was resolved a few days latter by the branch managerMaria Kolossova, she is very smart and professional but she really needs a better team.My recent experience at BMO highlighted a significant concern regarding customer service and policy implementation. Historically, my interactions with BMO have been consistently average, with any issues typically resolved promptly by the branch manager. However, a recent encounter with the assistant manager, Tracy Lebar, marked a departure from this standard.The issue involved a US check I deposited into my account 10 days ago. The check was placed on hold, a process I am familiar with and have experienced previously at this branch. However, the check had been cleared by the issuing bank 8 days prior, and in the past, the release of the hold on such checks was at the discretion of senior banking staff. This policy is something from which I have benefited and also observed being applied to other customers.Regrettably, Ms. Lebar's handling of my situation was unsatisfactory. Her approach was not only uncooperative but also dismissive and inflexible. Despite the check having cleared the issuing bank, she insisted on maintaining the hold, offering justifications that were factually baseless. When these reasons were challenged, her response was a mere refusal to provide further assistance.This incident is particularly disheartening given that, prior to depositing the check, I was assured by a bank teller that the hold could be lifted once the check cleared, subject to manager's approval. This assurance was a key factor in my decision to proceed with the deposit.Given the unsatisfactory resolution of this matter, I plan to discuss this incident with the branch manager upon their return. Should the issue remain unresolved, I am prepared to escalate my complaint to senior executives within the bank and, if necessary, to relevant regulatory authorities. This experience has raised serious concerns about the consistency of service and policy application at BMO, particularly in the absence of the branch manager.”
9AM - 4PM
5 Clair Rd E, Guelph
Banks
“The staff here were extremely helpful in getting debit and credit cards setup for my first accounts, they explained everything clearly and throughoulgy to best assist me. I am happy to be using RBC going forward!”
9:30AM - 4PM
338 Speedvale Ave E, Guelph
Banks
“Our mortgage specialist Jordan has been amazing .This is our second time using Scotiabank and he has helped my husband and I both times (2021 & 2024) with our purchases. Very knowledgeable and easy to work with.
Thank you”
Banks
Banks
Banks
Banks
“We do all our banking at this location. Peggy and the team here know us by name and this bank hands down is the best around to deal with, we are here on a daily basis.”