Truck Rental near Gloucester, ON

“Routes is definitely the top rental company in Ottawa. Their prices are always the best compared to any other spot. I rented 3 different cars for 3 different occasions from them in a span of 1 month and my experiences were very smooth in all 3. KP is super kind and generous, and always accommodated what I asked from him in the nicest way possible. Looking forward to my next rental from them! You won’t be disappointed ??”

“I had a truck issue around Sault Ste Marie enroute to Montreal, and Sean helped out over the phone, when i jad finished in Montreal and returned to the Ryder shop they were ready for me and got the truck fixed right up that same morning! Very friendly and knowledgeable staff, shout out to Sean for getting me in on such short notice AND solving the issue, as a former GM service tech/advisor i could easily recognize this shops training and expertise as top notch!”

“I can not praise the General Manager Mirwais and the Installer Max enough. After a nightmare with the 2459 Princess St, Kingston location (see review of that location for full deal with them), we were referred to this location by Uhaul Corporate to fix Kingstons screw up. We had a confirmed appointment set up by corporate as they did not want us going back to the unreliable location that was rather rude to my mother. But, due to a glitch in the system, It did not get confirmed in their system appropriately. We did not find this out until making the over 1 hour drive and arrived early for our appointment. Someone else had made an appointment in the spot, and there was only one installer and one installation bay. However, the General Manager was more than accommodating and helpful, and their installer, Max, was incredibly knowledgeable and helpful in explaining what we were looking at and how badly Kingston location messed up the installation. They got her vehicle up on a lift and we thought that would be all due to the circumstances as we understood that this was not their mess up, but they were full of ideas on how to try and fix it. They were able to accommodate us and help while under no obligation to do so, taking an enormous stress off my mothers shoulders about the safety of her vehicle. They informed us that there was no doubt that Kingston did not know that the hitch my mother had driven away with was unsafe for use. Max was able to fix their screw up so that my mother did not kill someone while driving down the road. Kingston had allowed her to drive away with only 3 of the 8 bolts, all the others either stripped or missing. This could have led to someone being killed and a lawsuit. Also, not to mention the guilt and repercussions of going through such a terrible ordeal. All it would have taken would have been hitting a bump, the screws ripping out, her hitch and e-bikes falling off, causing an accident, potentially injuring and killing someone. I can not imagine the horror that would have ensued. I am thankful to this location for their help and grateful to Mirwais and Max.”

“It was an excellent experience working with penske rental team.they provided me with very great service and best rates.Ifan is the best manager will definitely doing more business with this team.”

“Last Monday arrived on this area early on my reservation to pick up a truck. a reception guy (maybe the owner) told me we are not open yet?. I thought I need to wait for 30mins for the truck pick up since I'm too early. But that same guy on in the reception didn't let me wait and prepare the truck immediately. Very accommodating. Salute to you sir!”

“The service advisor was not impressed that I didn't have a reservation as I arrived 25 Mins to close. Gave me a bit of attitude, but we managed to get a rental that met our needs anyhow.Highly recommended to reserve online a week+ ahead of time to save a bit of hassle. Otherwise, try to arrive 1hr ahead of closing and be flexible on options (specially on weekends).Otherwise, the rental was functional and met our needs. Make sure to gas ⛽ up before returning as well.Cheers!Please like this review if it helped! Thanks ?”