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October 2023 by Marie-Pier Despatie
Great service and great quality products! Recommend this business.
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August 2023 by Monika Jaskolka
The best store in Ottawa for nursery furniture. They sell a variety of beautiful wood furniture and have many sets in store to view. Many are customizable. We ordered the Natart Taylor set with the bed conversion kit. It took some time for all the pieces to come in because it’s custom made in Ontario, but the communication with the store was great and they let us know the day it came in. Delivery to the front door was provided. I’m very happy with the quality of the product and service. I am sure we will use the furniture for years to come.
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March 2023 by Bena Gwozdecky
We bought a beautiful crib at Sleepy Hollow in 2019. It was solid wood and made in Canada, which was important to me because I worry about toxins and off-gassing from cheaper cribs made in China. We discovered only this year (2023) that there had been a miscommunication at the time of purchase; we thought our crib was 2-in-1 (converts to a toddler bed) but it turns out it needs a special conversion piece to do this. Unfortunately the manufacturer has stopped making cribs and the piece is no longer available. The staff at Sleepy Hollow went above and beyond to help us with this. They asked me to bring in the front panel of our crib, and they spent several hours adapting a spare crib piece from their warehouse so that our crib can convert to a toddler bed. They did this completely free of charge. My toddler is now happily sleeping in his toddler bed, and I couldn’t be more satisfied with the customer service at this store. The fact that they stand behind their products 3 1/2 years after purchase is so impressive. I will recommend them to anyone I know who is having a baby, and plan to return there to shop for bunk beds in the next few years.
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March 2023 by Jordan Allain
Got bunk bed delivered today. Everything went smoothly from the initial phone call, to meeting at show room and delivery. Excellent customer service and really nice people to deal with.
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March 2023 by Breanna Goldie
Great customer service went above and beyond for us will definitely be returning
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December 2020 by Alex Sintu
Great products and top notch customer service!
