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February 2024 by mylann guevara
I found this company randomly. I live in Toronto and had a hard time finding good quality black tea for a fair price. I am so impressed with the strong assam tea and other black teas that I tried. Will definitely be a regular customer. My father in law lives in Ottawa so I will visit this company in person when we go to visit him.
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February 2024 by Robert MacDonald
Thank you for carrying quality!
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October 2023 by N M
I've been ordering teas from this company for several years now. Every time I've been provided with high quality products and exceptional services. This is a perfect example how to run your business. I'll definitely recommend your company to my family and friends.Thank you for your hard work guys! We really appreciate it.
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August 2023 by Violetta Ch
I just received my first order from this company. And I am so impressed with the service they provide. My tea was delivered in two days by UPS for free. The quality of the herbs and tea I ordered is exceptionally good and I have a very good knowledge about this. My purchase was very well packed and every bag with the product had a brief info about its' usage though they have a very informative description on their site. I will definitely become their regular customer. I am very happy I found this company and I like that it is Canadian one. Highly recommended!Update: I ordered my second purchase from Shanti Tea on August 16th. It was delivered on August 18th. Wow! Everything is very well packed. Before ordering I requested some additional information. I got reply within 24 hours and lab test results were provided. I am really impressed and I will be definitely their regular customer for years as I drink a lot of herbal teas. Thank you so much!
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July 2023 by Donna Ronayne
The lost art of customer service. Heard about the benefits of Mullein tea and thought I will try to buy locally instead of via Amazon. Found Shanti Tea online and the tea I was looking for. Saw on their site when they were open and drove over. Great. Upon arrival I was told you can only pick up your order here - can't purchase it. Oh - I didn't notice that information online. Was told. 'Oh yeah it's pretty clear.' Really? ( I went back to their site. Couldn't find those instructions anywhere.) So I said no problem I will make the transaction on my phone. Can I do that and pick it up now? 'We don't usually do that.' So you have done it- but you will not do that for me? Hmmm. So I left and thought what a wasted opportunity to add a new dedicated tea drinking customer by simply helping them through their first transaction. Instead I am being shunted away to Amazon to buy my tea. Oh well.
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January 2023 by Nadia Hinds
It is very confusing to place an order with this company. Also, it is nearly impossible to get someone on the phone. There is lots of room for improvement in customer service. I have been able to place an order and did get my tea in good time however, the experience of going through the process is undesirable.
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January 2023 by James F
Ordered some Mullein tea for my better half she had a chronic cough that developed during December both of us were very sick for a few weeks didn't appear to be COVID based on tests. And after lots of sleepless nights and trying everything under the sun I wanted to look for a more natural approach to help her with the cough. We have a very high quality air purifier and a Dyson humidifier which uses UV light to clean the distilled water we buy .. it's safe to say that I go to extreme lengths to enjoy my bedroom and my air. But nothing was really working. Now I can't say for sure the tea helped but it seems like it did but then my stubborn lazy lady whom I love more than myself stopped taking it so it's hard to be sure but many studies have shown that it's a powerful tool in a person's arsenal to help with respiratory issues. When I placed my order they had a section for notes and I asked them if they had any other teas that could help with a stubborn cough because I would like to buy some and instead of giving me advice they did the most amazing thing they just sent me a small bag of something called REMEDY. Very nice of you thank you very much for answering my questions with an actionable response very warm of you. I will buy other teas from you over the years I don't drink a lot of tea but I love telling people about these types of experiences. In fact I already told a few people.
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December 2022 by Rochelle Schwartz
This is my second order. I love this tea!!! Freshness and incredible flavour!!! I’m so happy I found you online!! Seriously, tea-life changing!!
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December 2022 by Sylvia Elisabeth Adele
The reason why I am giving a 1 star to this company... is because this company has no regard when it comes to people's health and well being. I had bought tea from this company several times and have had no issue.... last week I had bought Oatstraw from the company and ended up getting an allergic reaction and intestinal problems the second time I had taken the tea... the first time was just hives...wich undoubtedly I lost a days pay because I could not leaf my home. I am not allergic to oats because I eat them on a regular basis.... it is something in the tea,, or maybe the way it was handled I don't know.... but this company would not give me a refund. No worries though... I will be going somewhere else to get my tea.
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August 2022 by Alok Gupta
Delighted with the order and experience, go for it ?
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April 2022 by Darien Spencer
Fantastic selection, reasonable prices. I love Shanti Tea.
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April 2021 by Sarah Sarabadani
Found them randomly through search and ordered a bunch of various teas in small quantity to try. arrived fast in very nice, clean and organized package. Absolutely LOVE them. The prices unbeatable and the quality is great. Will definitely order again and highly recommend.
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July 2020 by Penny Berger
They have the "most delicious" teas on the planet. Excellent customer service. Been dealing with them for years, nothing but good experiences. Be daring and try some of their not so common blends. YUMMMMM. Apple crumble, fountain of youth, gunpowder, I could go on and on.lol
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July 2020 by NABIL AIDOUD
Thaught was a a regular shop but Keaton Nice fellow over there heleped so much i could.create account and order online and get my Gotu Kola minutes after/excellent service and also excellent quality will.certainly recommend!!! Helpful people.there to explain things
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July 2019 by Connor McCann
Love their green teas!
