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February 2024 by Katherine Black
In-store experience is good, otherwise customer service is very poor. I ordered lights that needed to be shipped to the store and was told they’d arrive within 2 weeks. I called just after 2 weeks and was told my order wasn’t in their system and to expect a follow-up. After several days of no follow-up, I called 2 more times and emailed twice with no response. After a month, I tried calling again and was told my items had been discontinued and my order was cancelled… No one notified me and I was told I’d have to come into the store for a refund or to exchange for something else. I live outside of Ottawa and was eventually able to get a refund issued over the phone. The store didn’t offer any apologies or signs of courtesy for the inconvenience. I was waiting on these lights as the final touch to my bathroom renovation :(
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February 2024 by Mary Carroll
Awful service!
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December 2023 by Chris Gagne
Update. Wish i could gice 0 stsrs.Happened to go back. Same experience. Very few customers, a few employees that don't appear busy. Zero interaction. Surprising they're still in busy. Took my business to the electrical and plumbing store. Polar opposite. Great customer service.Just spent 40 minutes at the Innes Road store. We were the only customer and not once did someone come by to ask if we had questions or needed help. Sure we could have asked but surprised by such lack of proactive customer service! Guess our business wasn't worth the effort! Wow, amazing in such a bad way!
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October 2023 by Mike Herzog
As a long-time client we have been so pleased with the service and quality of products. Even amidst a slight hiccup, great to see they remain focused on "client" service. Thanks for your concern, care and communication. See you again soon.
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August 2023 by Steven Bowser
This location is absolutely BRUTAL. The staff know NOTHING about what they're selling. It's a joke.I first ordered some basic track lighting that I can easily attain at Home Depot. Took 3 weeks to come in. Fair enough. Hire my electrician, they come in and let me know that the kit is not complete.. SO!!!! I go in and order the pieces I need. 2 weeks later..... Again, hire my electrician......guess what? WRONG pieces.I'll be seeking my electricians costs and a full refund.Do not deal with this location. I have always used the west end location, but happened to be in the East end and figured why not. NIGHT and DAY.. BRUTAL. Again, I'll be seeking the electricians fees on this and returning the product.
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August 2023 by Lisa Rogers
The service at Multi Luminaire on Innes Road in Gloucester was excellent. I was helped by Dima Chedid, a knowledgeable employee who went above and beyond to assist me with multiple purchases, going out of her way to figure out a solution when there was a backorder from a manufacturer. I will definitely buy from this location again!
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April 2023 by Lee-Ann Gant
Excellent experienceDema stands out for knowledge and helpfulness!Great selection10/10 experience
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April 2023 by Charline Maillet
Hi , just want to leave a message here about the wonderful service we received from Dima Chedid when we went to your store in February. She was very helpful , efficient and kind , i feel she went above and beyond to help guide us .Coming from another province , i was concerned, but she put us at ease right away.
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November 2022 by Martine
Excellent service. Staff is very helpful and knowledgeable. I highly recommend Jeanne, she has great energy and easy to deal with.
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November 2022 by Marc-Andre Delisle
Nice lamps, but very expensive & doesn't sell floor models. Must wait a month for delivery. Ridiculous for a lamp.
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October 2022 by Jeff Inniger
Polite, friendly and knowledgeable. Dima was my sales associate, and she did an amazing job in helping with what I needed. Highly recommend!!Thanks again Dima
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October 2022 by MyPoutchie
Salesman way too much after you.. commission not always the best solution
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October 2022 by Yolande Roy
The store at Ogilvie is not providing very good service. First order, they phoned me at my old phone # and did not try my cel. When I got to the store, they couldn’t find one of the article in the warehouse and they wanted sell me the floor one with a scratch. Put in my order again and phoned the store today to find out if my order was in as no one has phoned and the gentlemen confirmed that it was in, but no one had phoned me to advise me. Hum!!!
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October 2022 by Nouida Daghistani
I had a wonderful experience with this store & There is a wonderful sales assistant called Dima. She has been very efficient doing her job, and helped me choose the best lightings for my house. If you are planning to go there ask for Dima. She will for sure help you get the right stuff you are looking for ???????? Very dedicated employee ⭐️ ⭐️⭐️⭐️⭐️Nouida
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August 2022 by Buhboni
Good selection and staff are friendly. We enjoy coming here. Does appear to be "French first" however as some signage and paperwork either doesn't include English or it is very small but it should be manageable for non-French speakers
