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“I have been dealing with this store for many years. We did a major house renovation with them. The staff is very knowledgeable and helpful. The best hardware building store I have ever dealt with.”
“Bought some replacement windows from Acton Home Hardware in October 2023. From the first initial phone call through ordering to the pick up I always dealt with polite staff. The owner Brett even sent me a link to watch on how to replace the windows. Went back in November to get some paint matched up from a piece of trim I took in. Matched it perfectly. Staff have always been polite, helpful and smiling. Great place to shop and if they don’t have what you are looking for just ask. That’s how I got my windows at a fraction of the price the “window companies” were quoting me.Highly recommend!”
“First time we finally visited this store and we were very surprised and pleased with the store. There is a broad range of items that I didn’t expect, from unusual decorative items, to beautiful kitchen showcase.”
“Got to tell you a great story - this business has great staff. I went to their 1st annual woodworking show in Concord. I purchased a refurbished drum sander - BTW was clearly told that this was a product that was sold "AS IS - NO WARRANTY". I purchased the product got it home, started it up and it had a wild vibration. Had to wait to call back on Monday - Got my salesman Scott on the phone. I explained my situation - It was clear in talking to him that he was going to take care of me. He said " I'll get someone to call you from customer service today, but know that if this goes sideways, please call me back. ( this guy clearly cared about getting me getting taken care of - this is so reassuring!!). Just got back, they swapped the unit out for another that works great. What amazing customer service from a store that I get to keep loving. Thanks again Scott for your great customer experience, You will get my business for many years to come.”
“Your sales associate Manmeet at store locaiton number 7301 was trutly amazing and she took great care of my husband and I.She deserves a gold start for her customer service. I will definitely come back and would like for her to continue to assistance us. She was kind,She was kind, patient and looks of knowledge in her department. She answered all my question and mostly importantly she was honest with us. I have full respect for Manmeet and her poistion.Thank you so much Manmeet”
“I went to buy two toilet seats. I saw Allan & asked for assistance as I don’t have any knowledge. But Allan was very helpful & explained me the features & other details that helped me to make my decision. Further he with his colleague Kadicha assisted me to place order without any long wait. Kadicha even checked with me for the delivery of the items after the order. Really appreciate for her professionalism. Inspite of being busy hot weekend, they both answered all my queries without any hurry. It was a great experience meeting both of them.Thanks”
“The store was clean and aisles were visibly marked. There were lots of sales clearly marked. Best of all, they had what we needed in stock.There was also knowledgeable staff available and willing to help us with our inquiries.They had checkouts and self checkouts available.While there, I did need to go to the washroom and noted that they could clean the washroom (ladies) much better but aside from that, there was toilet paper, paper towels and air hand dryers available.”
“Great service. Used them for everyday DIY stuff, all my deck material and much more. Probably have spent over $10K over the years at this location.This past weekend finally built the courage to switch to an electric lawn mower. They price matched with a competitor with no hassle.Got home and realized a manufacturer part was missing. Called customer service and they made it super easy to resolve. Amanda and the whole team were great. Great people and selection as well.”
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“I went to rona today to cut some plywoods. Justin was so helpful at the customer service desk. He made sure that I don't get any problem to put those plywoods in my car. Thanks Justin you really made me happy by your incredible service.”