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October 2024 by Linda Caldwell
It was a very pleasant experience . The staff were knowledgeable and helpful
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August 2024 by Melissa BANTON
The staff were very energetic and helpful. Great experience.
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July 2024 by Mary Balis
Excellent experience with my sales rep who was very patient as I bought quite a bit of stuff. The manager at sherway location is a really nice person.
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July 2024 by Asha Dhanoa
Fantastic experience! A big shoutout to Hilary and Ann who were so knowledgeable about the collection of items carried, their efficiency and overall wonderful customer service. They helped us with even the most minute questions and gave great designer advice. Moreover, the store is well priced. The items are high quality, and proudly Canadian! Will definitely be seeing them again soon thank you again ladies
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April 2024 by Jeet Kaur
Very professional staff . We are very happy with our sofa.
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December 2023 by Claude Bagley
My wife and I were really pleased with the whole shopping experience at Urban Barn in Etobicoke and in addition to having an interesting and well built product offering the staff was a pleasure to deal with from Jade initially to Julie and Hilary and all the rest of the team.Further, the selection really helped us transition from the heavier larger Ethan Allen and Arte Shoppe to a more contemporary look more suited to our condo apartment rather than the large suburban house.As a former business owner I value how important customer focus is and your team on North Queen is definitely above average. They enjoy working together and helping clients.I do not generally give a 5 star review but am delighted to do so for this Urban Barn store.Great job.Claude Bagley
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December 2023 by Chris Mack
Fraudulent business practicesOrdered several small decor items online. UB never sent me the shipping notice or tracking information when they were sent out. Package ends up getting returned to sender. When I inquired with customer service about where TF my package was, they finally provided tracking information that showed it had already been received back in their warehouse as returned to sender! What??I requested a refund, but was told they have to confirm the package is in the warehouse (even though the tracking information SHOWS it was returned). Then I'm advised that in order to process the refund I would have to give them my card number again. Either by providing my card information to someone over the phone or in an unsecured chat. What??That is absolutely NOT standard practice in ecommerce at all. Every other business goes into the online transaction and reverses the payment. It's simple. But this process is also not outlined in their return policy either. Allegedly, my only other option is a gift card (uh, no thanks!! I'm not spending any money here again!) or a cheque.... A CHEQUE. Which will take 2-3 weeks to process.Have I been teleported to 1985? What is going on?? My goodness. What an absolutely atrocious experience. I am not at all confident I'll actually receive my refund. I plan to submit a charge back on my card if it's not in hand within 30 days. My advice? RUN, don't walk, away from this company.
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November 2023 by Wiser
I visited the store this morning for a pickup. Stood at the counter while the lady with glasses just typed away on the computer. She never acknowledged me until the other associate finished with her customer and asked me how she could help me. Just don’t understand what has happened to customer service.
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November 2023 by Katharine Weinwurm
Wonderful staff
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November 2023 by glenys davies
it is always a great experience to go into the store at north queen. great selection of products and extremely helpful staff.
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November 2023 by Hedy Kopman
Very friendly and helpful
Customer friendly
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November 2023 by Daniel Liscio
Great funky furniture store $6000 later smiles all around
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November 2023 by Joseph Reijnen
Very friendly service
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November 2023 by Kristina Cherkezyan
Incredible experience, amazing selection, professional staff
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October 2023 by wisecracku2
I visited the store this morning for a pickup. Stood at the counter while the lady with glasses just typed away on the computer. She never acknowledged me until the other associate finished with her customer and asked me how she could help me. Just don’t understand what has happened to customer service.
