-
December 2023 by Crazy Animals
Always understaffed, very rude to customers, very slow, always packed with people especially at lunch which makes it hard for a student, their breakfast raps are significantly shorter, one time i order 2 donuts and payed they then told me that they didnt have them because the sold them to someone else, they alwasy have a low supply on food, do not go here, even if the line is short they will still take 30 minutes to make your food.
-
October 2023 by Nicole Ngok
The Tim Hortons is always understaffed. Very crowded especially during lunch/ after school hour. Long waiting time even tho there isn’t many order. Staff are not familiar with the process and always need to ask customer what they have ordered again and again. The hot food is ok but the drink is not decent. Also always running out of specific ingredient but not being able to update it on the mobile order apps.There are many other Tim Hortons around Humber College so better go other branch will be my advice.
-
October 2023 by Aditya Sharma
Absolutely worst tim Hortons , workers have no intention to work , could not even get a bagel and coffee for 25 mins , that too not a rush hour so you can imagine there pace and willingness to work , absolutely
-
September 2023 by Catherine Ramkhalawan
My rating is mostly based on the time it takes for the workers to take orders and make the line move during busy or peak times. Being in the middle of two institutions (a high school and a college), this location should be run more efficiently. Having worked in a major coffee shop for years, there are standards and protocols for busier times, including more staff, well-trained staff, and a manager overseeing the work. I can't say I've seen any of these things at this location.As for the food, it is fine. At times, they run out of pastries but that is normal. As for the atmosphere, it is a rather small store with some seating. As the line gets longer, though, the space feels even smaller. I wouldn't recommend sitting here and doing work during busy times.
-
September 2023 by Peter Galactic
Worst tim Hortons ever. Wait 30 minutes for a
-
September 2023 by Niffin
Didn’t know that they are rationing the ice coffee. This is the actual quantity of medium ice coffee I received. I have been to really worse Tims before but this managed to be more worse.
-
June 2023 by Gunawan Wijaya
This is my favorite place when I need a cup of coffee in the morning to save me in class. Also, Tim Hortons serve some bread in the morning and I love the taste!
-
April 2023 by Anton Lewis
The worst Tim’s I’ve ever been too.. I keep asking why I keep coming back for my tea here.. today is gonna be the last time I actually do.Staff are slow and unprofessional.Why does it take 20 mins for some tea?Why is it understaffed if there’s obviously a demand for this service?What is the purpose of this location if it’s subpar to the somewhat “quality” that Tims does not really have but tries?Shout out to Kis for coming and saving this location with her expertise.
-
February 2023 by Andrew Tate
After been to so many different Tim Hortons locations, while all have the same identical menu, begin to unknowingly notice the subtle differences, some locations seem to be always better than others. Today it dawns on me because these few locations set a higher bar with how the business is run, hence the subtle differences.The place is typically much cleaner, tidier and more inviting; the service is always more professional and courteous; the food and beverage are consistently much fresher, hotter, better prepared.This Tim Hortons location is one of those few that does set a much higher bar in operating their business, as a result it stands out above and better than the many other locations.
Wheelchair accessibility: 8/5
-
February 2023 by Zathe Xandar
Its alright if you really need food or coffee but not recommended otherwise. Decent in a rush. Service is lacking because its so busy. No napkins or cup sleeves. Prices are misrepresented on the signs which is really annoying.
-
February 2023 by Shivansh Nakshatra
Service at this store has just been progressively getting worse over the last 12 months of my going there. The biggest thing I notice is the high level of employee rotation because every week there are new employees working the store and are very slow. This indicates to me poor management and training of the employees as there are other stores in the area that are much faster, more polite and more on the ball than this particular store. I will go out of my way to go to the Tims on Niagara Street to avoid this one.The incident I ran into today: I placed a mobile pick-up order maybe 5 minutes before I made it to the store and paid through the app. When I got there I showed the order number and the employee had the receipt with the order. I didn't expect it to be ready because of how fast I got there after placing the order on the app. The employee didn't think this and told me that the order was already picked up, which I said that was impossible because I JUST placed the order. There was a lot of back and forth between him and the person cooking in the back, which resulted in a customer back-up at the front register and slower service and another employee becoming frustrated and having to take the front register when she was supposed to be on the drive-though.I work in food service and I know what teamwork looks like. I have come across this same thing and can empathize with the employees, but my gripe with this store is management replacing employees left right and center rather than building the teamwork among existing employees and making the store more efficient and a more comfortable place for the employees to work in, which would/could lower the rate at which employees come and go.
-
January 2023 by evunya
Cloaed till 2023. On maps its open
-
December 2022 by Deidra K
Worst Tim Hortons by far. Only about 5 people in front of me and I waited 20 minutes. The line was wrapping around the store as they can’t keep up with the rush. Only about 3 staff working. I only ordered a tea and didn’t get the sugar in it because the other employee was filling the sugar and I guess he didn’t want to wait. Only reason I’ll go there is because I want a warm drink & there isn’t really any other option on Humber’s campus.
-
December 2022 by Md Amrin
Very very very bad service now present super visor name kuma so rude she dirty serve coffee
-
December 2022 by Fatih Ada
There is no time that shows opening and closing, I think this place need a serious management.
