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July 2024 by Sarfaraz Farooqui
I have a friend who paid for installation of equipment and these guys did not install the equipment and their driver just threw the equipment and left. On calling and speaking to them “Christina”, mentioned that the driver did ask for Installation however we denied.Why would we pay for installation and not have the equipments installed.
Anyways, So finally we had the Owner himself who came all the way to have it installed and make it right for the error made earlier. He was kind and considerate, ensured that we were satisfied. Kudos Ken!!!
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June 2024 by Donna Grabner
My experience at The Seniors Store is pathetic. I’ve been waiting for several items for going on a month now. No call backs, absolutely nothing from them. No updates on my orders, nothing!!!! Would never ever recommend this place to anyone. I would give this place 0 stars if I could. Don’t waste your time with this company.
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May 2024 by Catherine Romans
Mike was very helpful!! Wheels were replaced on my moms rollator as promised and reasonably priced!! Seniors need you guys and the reasonably priced service you provide-so thank you for all you do!!
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March 2023 by J S
Mike was very helpful through out the process of ordering and purchasing a lift chair. He offered good advice and was knowledgeable. The Seniors Store is chock full of the necessary equipment to allow people to gracefully age in place. My many thanks to Mike and Ken for the great service!
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October 2022 by Richard Ferreira
I have been to this store 4 times. The service has been great and the prices have been great. I have never had any issues with any of there products ?
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July 2022 by Elizabeth T
Just had a great experience with the Seniors Store. They were exceptionally helpful, knowledgeable and went above and beyond to provide my mother with a lift chair that allows her to have a lot more freedom in her apartment. It was great having someone actually answer the phone so I could speak to someone in person. *******************************
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June 2022 by Vladimir Dronov
I had a very positive experience with this store both with postal delivery and in-person. A lot of products in stock, friendly and responsible personal, good discounts here and there.Recommend it!
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May 2022 by Lidia Komorowsky
The staff at the Senior store did not bill me until they checked that the manufacturer had the hospital bed and mattress in stock and that it was scheduled for delivery.Both arrived as notified by the store.There were some issues with the installment of the bed, however, the owner was responsive and came right away to rectify the problems.Overall, I am pleased with the service and would shop there again. Thank you.
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April 2022 by Red Canada
Unresponsive. Order placed 2 weeks ago. Had to e-mail them for the invoice, and also requested confirmation of tracking for shipping. Got the invoice after asking twice, and was told shipment would result in expected delivery this week. So far, have not received the tracking information, so must presume it has not shipped at all. Additionally, now over 10 days ago we sent another message asking for very specific information about a part. A reminder message was sent a few days later. It is now 11 days with no response at all to the parts question and 13 days with no response to the tracking information request. Two stars are given only because the product had a good price. If it is not received, and if responses are not provided, by next Monday, we have absolutely NO problem downgrading this review to one star, and adding a note that no star would be more appropriate. Will not be recommending this store, as clearly customer service is a foreign concept. We also have no problem cancelling the order, and advising the credit card company to refund the whole amount.
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April 2022 by kristen leone
I’m shocked to see these reviews. I’ve been in there twice and have received cold,rude, condescending service. The woman in the phone was rude to a whoever she was speaking to as they were delivering something to the person who must need assistance, and the person asked if they would remove the old item. Valid question no? She was terrible to him/her with her reply.With me, all three of them chimed in, they told me they don’t carry what I was inquiring about and never have. I purchased the item there last time, and then they looked it up and gave me the item information. No, offer to order it or anything. I went back, to check if maybe they have it again. Voila, same treatment. Saying they don’t have it. But they did, just not the size I need. I’m not a senior but I am a health care professional. I would not refer my clients here, merely to avoid being treated like garbage!!! The 2 stars are for the first time I was there 7 years ago!!!!
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November 2021 by Chris Escalona
Don't be fooled by the small location.Great people, tons of options (luxury or economy), delivery & rentals.-Free parking-there is an error in Google maps.The official pic of this location shows their neighbour (Pharma Docs)My in-laws ordered a specific wheelchair that would not be available for a few months.They accommodated us by giving us a loaner wheelchair until then (of the same model)Thank u team!!!
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November 2021 by Enzo Mikael
affordable price great service must buy
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November 2021 by Walk in Tubs Canada
Highly recommend this company , we have referred several of our clients to them and they were very happy...thanks for taking care of them guys
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September 2021 by Adrienne Armstrong
Your one-stop shop for products to support safety and independence. We were looking for bathtub safety rails for our elderly parents. We called and received excellent advice about the proper bathtub rail based on my dad’s height and weight... what a relief to know that this store exists! We cannot thank the staff enough. We totally recommend this shop for all your wellness and senior needs! Buy local!
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July 2021 by Karan S.
Very good store, quality products and cost effective rates. Highly recommended. Keep up the good work.
