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November 2023 by holly disanto
Tried to blame me ( the customer ) for their driver not coming to the door as there ad says !! We will be at your door. “Then cancelled my order “ because the driver refused to deliver to serve an ILL person !! And the rep and head office feel this is good CUSTOMER SERVICE. 2 reps. And 26 mins on hold to be humiliated, gas lit , discriminated against.Then the head office condones this behaviour. !!Pizza pizza is a sinking ship. Still. Nothing from the head office. I called the number back. And got some random “ rep. Who explained why they refused to deliver to me. Unacceptable in all levels. !! She just kept talking on and on. I got enough. And was exhausted by the time wasted listening to their “ stories “ tall tales. What are they gonna do ?Nothing. Yap, yap, yap. I heard enough. !! Completely unacceptable. !!
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October 2023 by Odeth Benitez
Had an unpleasant experience. The guy shameless that is taking order after take my order toke my money then start to scratching his face then he start making my pizza without gloves.I asked him why he is not wearing gloves while he is making my pizza his answers was we make Like that if u want I can wear glovesI saw some flies on top of the pizza I point him to get rid of them and he said that's OK some vitamin C adding.So dissatisfied with this service and location...Kipling and Rexdale.
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September 2023 by Terri Pawis
I paid $50 for 2 panzarotti, double fries & 4 dips! Got home, the fries were cold & hard as a rock. Looked like someone cooked too many & reheated them! My panzarotti was fine. But my husband was about half the size & uncooked dough inside! I called back & was on the phone for 27 mins. They are sending fresh to replace the wrong. But now my hubby has to wait another 40 - 50 mins. Before he can eat his. This after working 10 hrs. What a great night. Not
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August 2023 by B1248 Carrot
I'm 48 years old. Pizza Pizza has gone completely down the drain. In the 80s, 90s and early 2000's the pizza dough was airey and crispy. The sauce tasted great. Then they switched the sauce and crust recipe. The pizza is so bad now, I wouldn't feed my dog it. Please go back to the original ingredients from the 80s, and fire the person who made you destroy your company this. The new crust is like foam. ?
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August 2023 by Robbie Stewart
The whole wheat crust option has been discontinued, as have all other specialty crusts except for "thin" and "thick." Some other specialty toppings discontinued. Despite advertising campaign claims to the contrary, prices are rising. Some pizzas do not look at all like their representations on the website, with meat toppings being much smaller than indicated. There's clearly no reason to support this corporate behemoth anymore, and every reason to support your local pizza shop instead.
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August 2023 by Angelo G
Ordered food today and they messed up the first pizza, it was so undercooked that the toppings were just falling all off and then the second pizza came but was so burnt and black it was like cardboard and didn’t taste like pizza…DRY. We just asked for well done not burnt and dry….ALL OUT OF SPITE. WORST LOCATION EVER. I will Never order from pizza pizza at this location again everrrrr. Worst customer service , worst delivery drivers and they don’t care about the customer that has to eat the food . All they care about is the money ,
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August 2023 by Jordan Byers
I have ordered delivery twice and had no issues. Now all the sudden they don't deliver to my address. Not only were the people on the phone absolutely useless but were going back and forth between yes we can deliver after 5:30PM then no we don't deliver to your address in the same conversation. What a waste of time.
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July 2023 by Luke
My son went to Pizza Pizza Yonge and Mulock, Newmarket. Server Pervana double charged my son on his debit card and did not provide a receipt. Next day I went to speak to the Manager, Ronnie. Even with proof of a bank statement - he said he couldn't refund and asked for me to call head office. Head office found the double transaction and then asked for my debit card number and full name for the refund - I refused, they already found the transaction but wanted personal information. I didn't want to get scammed a second time! At head office I spoke with customer service worker Osama 6702, and Spervisor Erin 5887. Both of them did not know how to refund my double charge. I requested to go back to the store of purchase for a refund, but they didn't know how to manage that either!Very disappointed that I can't send my children to buy a pizza at Pizza Pizza in Newmarket, without them being double charged. Shameful!
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July 2023 by Aa A
despite complaining to senior management they still drive a huge transport truck down the side street at 2 AM even though the street sign says "no heavy trucks". Pizza Pizza is also the worst pizza in the city. why would anyone eat this - try Pizzaville's three cheese pizza, its way better
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June 2023 by Tom Paiva
Today I ordered for delivery a large special pizza, I specifically asked for napkins with 3 pops with my pizza. This special included 3 pops yet they only punched in two when I was supposed to get 3. Anyways I spoke to the head office it was the worst experience I ever had talking to a supervisor . This supervisor was so impolite she should be fired right away. She don't know how to treat a customer who ordered and received the wrong order. They weren't going to refund my order so I ended up cancelling the pizza because they said I should eat the pizza with my dirty hands. I believe the supervisors name was Sonia'
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May 2023 by Cora Rose
Haven’t ordered pizza from pizza pizza for like 10 years because of previous lack of customer service. Their $16.99 xl large pizza seemed like a good deal so we ordered two. Of course there were up charges for certain items. Ordered it for pick up, came at the correct time and they didn’t have our order. Went home and called “customer service”, they put me on hold for 12 minutes, I hung up. The store called on our other phone and said they would deliver the pizza. That meant we were going to be waiting for an hour for our pizza. I called customer service back and asked what they could do, they offered to refund it but they were going to cancel the pizza with the store. It was hard to understand the guy and I still wanted my pizza. The delivery guy shows up and says we have to pay again, ridiculous. We got our pizza in the end, paid for delivery but haven’t even seen the credit. I will NEVER order from pizza pizza again.
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May 2023 by Darlene Lawson
I ordered 16 99 4 item pizza when delivered before tip it came to 26.00. Pizza not even good very bland and plasticky. Explain where the10 dollars got added. Not even worth one star.
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April 2023 by Courtney Pyszynski
We are a frequent pizza pizza customer as we have always enjoyed it, and it is close to our location. When our pizza arrived, it was very cold. It was extremely doughy and undercooked. We had to basically re-cook our pizza. Our dipping sauce was missing as well. We called customer service, they were very rude to us over the phone. The customer service representative was reluctant to give her name as we were looking for guidance for our next order. She was not willing to help us with a decent resolution, as she was only willing to credit our account $10.24 for an almost $30.00 order. I am very disappointed in the service we received this evening.
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April 2023 by Dave Mersey
I've ad it with ordering, you put people answering the phones who barely speak English! I gave up and hung up. What is wrong with your company. If I can't understand them , how the hell can I place an order???? I thought I lived in an English speaking country or province for that matter.
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March 2023 by Kevin Gagnon
Pizza pizza in Orilla Ont. Are very rude the 3 workers I talk with.They put loose cardboard boxes and garbage out and it was blowing all up and down the road and intersection when I was nice and told them they told me to mind my own business and get out of the store I have reported them to the Downtown management board to Pizza Pizza and the bylaw office.And Yes I took all kinds of pictures and of the rude employees.Never will I go or buy anything from them
