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November 2024 by VICTORIA ROY
Extremely Disappointing Experience – Do Not Recommend!
I ordered and paid $4,000 for a sofa nearly five months ago, and this experience has been nothing but a nightmare. The company has failed to provide any updates, despite my numerous attempts to contact them. Before the purchase, they were quick to make promises, but once they had my money, they completely ignored my requests for information.
When the sofa finally arrived, it was damaged, covered in an oil-like substance, and had a hole on the side. Noa, was rude and disrespectful, with horrible customer service and communication skills.
It’s incredibly frustrating to deal with Noa, the owner, that offers no transparency or customer support after receiving payment. What was supposed to be an exciting purchase has turned into an expensive, ongoing headache. I would strongly advise against using this service to avoid unnecessary stress and disappointment.
This business needs to be reported for their unprofessionalism and lack of accountability!
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October 2024 by Anuja Mathur
Such an amazing experience..if I could ,I would give him 6 stars!! Adil is such a pleasure to deal with.we are so happy with our bedroom set The qualityand the finish is beautiful.He helped us with every little detail,including the handles of our choice ,which were bought from another shop.Feeling so blessed to have discovered Naked Furniture ,after scouting around for a couple of months.
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September 2024 by Claudio Tesi
Naked, furniture and lighting. The cabinet that you made fits perfectly in our room. Thank you so much. We love it. You did a great job getting it exactly how we wanted it. Beautifully made and great quality. If you want custom furniture, this is the place to go. Very happy customer ?
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May 2024 by Michelle Syba
I've had such a good experience with Naked Furniture that I had to post a review. Communications about the table I wanted was extensive (one message thread has 77 messages!) but Adel was always patient and detailed in his answers, sometimes sending videos to show examples. I ordered from Montreal and was hesitant about the distance and the fact that I never visited the showroom, but that was not a problem thanks to Adel's excellent communication.
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April 2024 by Angelina Trkulja
We have been dealing with Naked Furniture for over 15 years and we're extremely happy with EVERYTHING they've produced for us. Most of of the furniture in our home was custom made by Naked Furniture. Adel is such a sweetheart to deal with - he is professional, personable snd very knowledgeable. But, for me, his ability to offer creative solutions puts Naked Furniture a cut above all other furniture suppliers. And, considering the price of real wood in today's market, the prices are very reasonable. One last thing I want to mention is that unlike so many other businesses, Naked Furniture stands behind their products 150% even after many years of use. Not sure why anyone would shop anywhere else for their furniture Kudos and much gratitude to Adel and the team at Naked Furniture.
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February 2024 by MANISH THAKKAR
Naked furniture is amazing and the best in the city. Owner Adil is the helping and generous guy. Furnitures are the best qualities with competitive price. Supportive staff. Best after sales services. Always ready to help. I recommend Naked furniture to everyone. Thanks ?
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May 2023 by John Seyler
Great people to deal with! Knowledgeable, and they can build anything you can imagine
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December 2022 by David van Rees
We just received our new custom hardwood dining set and bar stools and everything is gorgeous. They even arrived weeks early. Thank you to Adel and team for a great experience.
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September 2022 by Tony Commisso
Very good and attentive customer service from Adel. Good selection of quality furniture and competition pricing Would definitely recommend them without hesitation.
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May 2022 by Ray V
I am not sure what all these glaring reviews are about. We ordered about $20,000 worth of furniture from Adel at Naked Furniture, the owner and it was four months late and after it was finally delivered there was some damage to the bed that he came down to look at and said he would come back to repair and he never came back. Of course at this point he was fully paid so he in his mind had no reason to come back. We bought about $50,000 worth of furniture from Naked Furniture years ago when it was owned by another gentleman but I guess with this new ownership customer service is not as high a priority.It is a shame we like their furniture and we do need a few more pieces but I cannot do business with someone who does not stand behind their product.
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February 2022 by PAYA TARH DAMOON
As an interior designer, one of the best manufacturers of handmade furniture that I can introduce to all my clients is Naked Furniture & Lighting store.Samira and Adel are great to help clients to choose the best product for their homes.We had a great experience shopping at Naked Furniture and Lighting. Both from being very friendly and responsive in visiting the showroom and getting an excellent experience in person.I had the opportunity to work with Samira and she was very helpful through the entire process. We were looking at the Dinning tables which meant we had a lot of selections in terms of size, style and wood finishes. She was informative from the start and gave us ample time to browse the large selection of dinning tables in their store. When needed, she was available and went through everything we needed to know from start to finish.Ali (Architect & Interior Designer)
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February 2022 by Golnoosh Ghafarzadeh
I would like to take this opportunity to thank the great folks at Naked Furniture & Lighting and especially Samira. We absolutely love our dinning table we recently redecorated with so many great items from Naked Furniture. We must thank Samira and Adel as they helped us with great tasteful decorating ideas and worked with us through so many visits to the store with a warm and friendly greeting on every visit and always over the top service. We couldn't be more pleased with the response and outcome. I highly recommend Naked Furniture because of their high quality products and top-level services.Golnoosh
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November 2021 by Paul Bouchard
A very pleasant experience. Got great help with my bookcase selection and some custom modifications. It was ready exactly when promised. Delivery company was great too.
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November 2021 by Ashish Dewan
Great for custom real wood furniture. No particle board here...
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September 2021 by Natasha Moore
We purchased the Manhattan King bed and were VERY excited about it. We ordered the bed in October, they said it would take 6 weeks. We followed up 6 weeks later and spoke with a female who said that she would call us back with updates. That call never came. We finally escalated after the 3rd unsuccessful call and the owner was able to give us an update. Our bed was not ready. As we approached Christmas, we had to continually follow-up to ensure that our bed was delivered.Our bed arrived 2 days before Christmas. They delivered and set-up the bed.The first night we slept on it, we heard creaking. We continued to hear creaking and finally took the box springs and King-size mattress off only to reveal that there were only 4 thin slabs of wood at the bottom to serve as supports for a king-sized mattress. The slabs were not nailed down so can be moved around (hence the creaking). The combination of the thin slabs, no reinforced nails and no supports in the middle of the slab (slabs will curve under weight), caused our bed to creak and feel unstable.We were extremely disappointed even though the quality of the headboard and footboard were incredible The bed LOOKS amazing however, it is not functional. It is frustrating that the quality was put into the headboard and footboard but not the base and support of the bed. We have currently removed the slabs so that our box spring and mattress are on the floor until we are able to speak with someone (which hasn't been easy in the past) We are hoping to discuss this further with the company so that this can be corrected Photos and videos are available if requested.
