-
August 2024 by Joshua Sukhu
The staff were very helpful, showed great customer service and compassion during the time when my grandfather passed in July. I do thank you again as well as behalf of our family during that difficult time.
I didn't think I would be back in 2 year after my grandfather and they cared and served my family well during the time of my uncle's passing. Thank you all again for all you do!
2 years later, our family came back for the 3rd time for another service for another Uncle. Staff did cater to our family's needs and did a good job. Thank you again!
-
July 2024 by Harpreet Sahni
It’s a good choice but there are a few areas that need improvement. I have been here twice, once for a friend and once for my grandpa. The service is good but it is very expensive. We had a basic casket and cremation for my grandpa and the total was over 4500. Im not going to complain too much about the price as I understand inflation rates but we didn’t even get that good of a casket. Secondly, one of the workers who was wearing a turban at this time was aggressive with the casket, when it was time to close, my grandpas head was sticking out a bit and instead of lowering it using the adjustable screws on either side of the casket, he pushed down the lid and squished my grandpas face. All in all, it’s a good place but they’re not gentle with your loved ones but they are already dead so it shouldn’t matter.
-
July 2024 by K Hazell
Went here today for our 10am appointment to discuss funeral pre-planning. The person we were meeting with was still not there at 10:20am. The owner walked right past my father and didn't return my father's "hello" despite the fact that the owner had met my father when he was trying to drum up business at a seniors center! The staff were arrogant and rude and unprofessional. We walked out.
-
July 2024 by Rahul Sharma
When you have lost your loved ones, the last thing you want is hassle in arranging for funeral. The staff members Raymond and Edith were really considerate and kind in their words. It was Edith's day off so Raymond helped me and picked up from where I left with Edith. I have nothing but good things to say about them.
-
June 2024 by Govindsinh Rajput
Excellent center, Services also good
-
May 2024 by Murs Gafoor
Gratitude for Exceptional Service.
Dear Raymond and the Lotus Funeral and Cremation Inc. Team,
I wanted to take a moment to express my heartfelt gratitude for the exceptional service and compassionate support you provided during the cremation arrangements for my mother.
Your kindness and professionalism made a world of difference and brought much-needed peace of mind to me and my family. From our initial meeting to the final arrangements, your team displayed a level of compassion and understanding that truly touched our hearts.
Your willingness to accommodate our needs without resignation ensured that everything was handled with care and more so dignity.
Heartfelt thanks again for your invaluable support and for making a difficult process more manageable. Your commitment to excellence sets a standard that is truly exemplary and will always be remembered and appreciated.
With sincere gratitude,
Family for Cynthia Gafoor
-
April 2024 by estela bonada
There are no words to express my gratitude for your care .. respect and empathy . Thank you for holding my hand in the most difficult and saddest moment of my life. Thank you Palwinder and team for giving me hope that there are still good people in this world. God bless you greatly.
-
March 2024 by Catique B Campbell
The Beckford and extended family are sincerely appreciative of the excellent service and support we received from Palwinder and her team during our time of bereavement. Andrew Williams and his team were extremely professional and handled their duties on site at the funeral service and graveside with the utmost care and respect. The Lotus team is also very ethnically diverse which was also pleasant to see. From start to finish Lotus has been responsive, patient & professional with excellent service. Everything was handled promptly and any revisions we asked for were done as requested. We highly recommend them and were able to trust them completely with the final care of our dear Uncle. Thank you so much Lotus Team.
-
November 2023 by Pallav Bhavsar
Extremely rude owner. It was a difficult time in our family and the owner behavior was disgusting. Firstly, the owner decides to make a crude insulting joke when we asked him a simple question. The question posed to him was simply, "WHEN will we receive the zoom link?" The point was to know when it would be available to share with our family in other countries. His response was a sarcastic "after the funeral." And then he goes on to say "you people love to share things on whatsapp prematurely." It was abhorrent behavior. My mother-in-law was in tears and he had the audacity to speak that way. Secondly, he continued on bragging about how he's giving us such a great discount. Every time we asked him if something is available he keeps responding "do you want to pay more?" We aren't experts in the funeral business, instead of explaining things to us, instead his demeanour was this is what you get so just shut up and pray. I would encourage anyone considering this funeral home to look elsewhere during such a troublesome time.
-
November 2023 by Ravi Itwar
Hats off to the staff very impress thanks to the visitation sfaff for there full attention to detailSpecial thanksBen and kamalAnd chano and sandeep
-
November 2023 by Kev S
I would like to express my heartfelt appreciation for the outstanding service I received from Palwinder and her team. Arranging a funeral is never easy, but her unwavering support, understanding, and willingness to go the extra mile were nothing short of remarkable. Her empathy and warm approach helped alleviate the emotional burden of the situation, and she made the entire process feel less daunting. What truly sets Palwinder and her team apart is their dedication to accommodating our specific cultural needs and preferences, ensuring that we could pay a fitting tribute to my father. I can't thank them enough for their kindness and professionalism during this difficult period. I wholeheartedly recommend Lotus Funeral and Cremation Center to anyone seeking compassionate and exceptional service in their time of need.
-
November 2023 by Praveen Kumar
The past year has brought its share of challenges, with four of my friends experiencing the loss of family members. Three of them chose Lotus Funeral Home. While I don't have any complaints about the management, it's important to note that the expenses incurred were significantly higher than expected, ranging from three to four times the norm.In such difficult times, it's crucial to exercise caution. I would recommend entrusting the responsibility of finding a suitable place to lay your loved one to someone you trust, as making clear decisions can be challenging during such emotional moments.To illustrate, three of my friends utilized Lotus Funeral Home and incurred costs exceeding $10,000, while the fourth chose St. John's Dixie Cemetery & Crematorium, where the expenses were one-third of that amount, particularly given that the death occurred in Montreal.Take care and be mindful of your expenditures during these trying times. I don't have any personal affiliations, but I simply want to offer guidance and assistance.
-
October 2023 by K White
My mom passed away at home and this funeral home sent the most unprofessional, disgusting staff members to pick her up. I almost told them that I wanted to cancel everything. There was a larger man with glasses who smelled severely of cigarettes and alcohol. He could barely walk straight and he had very obvious food and debris stained into his shirt. It looked like he was sent from a homeless shelter! Upon arrival to my home he flicked a cigarette butt into my drive way and then smiled at me. This is so gross!
-
June 2023 by Gurleen Kaur
Do not book your funeral with lotus! They tried to rush my cousin's funeral because they had overbooked. They spoke to his mother rudely and with no compassion. Honestly shocking the staff aren't given grief training. Terrible funeral home!
-
March 2023 by Sharla Persaud
Thank you to the wonderful staff at Lotus for helping us through this difficult time and making it a bit easier on us. Special thanks to David for his help!
