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December 2024 by M R
To the blonde white female manager/supervisor on November 20, 3:45PM: I suggest you do not accuse customers of lying or scamming, especially in front of them. The customer did not even know there was a price discrepancy. The brunette lady helping them order a shoe unavailable in-store scrolled through the ECCO website on their phone and noticed a cost difference from your system. When the employee went to you for assistance, you did not even check the issue before saying in front of the customer that they could have manipulated the price (it was not a photo -- do you think they coded a whole website?). Poor management and people skills lost your store a sale when the customers rightfully left and explained they could order the shoe themselves rather than be mistreated! I do not know what the manager was thinking speaking like that while all patrons were in earshot. The customers were speaking a foreign language to each other but spoke in fluent English to the employees. Maybe she assumed they would not understand, adding a dose of racism in undermining their linguistic skills and intelligence. I wrote this because I feel bad for the kind brunette employee. Do better and treat people with kindness!
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December 2024 by Nader Sharaba
Excellent service, thank you Jen
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July 2024 by Bahman-Ben Tehrani
Ecco shoes are top-notch—super comfy and high-quality. Big shoutout to Jen at the store for being so friendly and patient, especially when my wife kept switching between shoes. It’s rare to find service like hers these days. Thanks a ton, Jen, for making our shopping trip awesome!
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February 2024 by Zeh Sadri
I liked the brand. If you want comfort you have to get this brand. I like this store too. The service seems a bit slow past but the is great. The associates know what they are selling and help you with the options available that is rare, now a days!
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January 2024 by Waqas Ahmad
ECCO is a really good brand and the store is in the main location in the Sherway gardens. Although I couldn't find right size in the shoes I picked today but the lady(staff) was so helpful and patient with me. It's a cute Lil store with good inventory
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January 2024 by Gavin Zau
Nice shoe shop in Sherway Garden
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January 2024 by Laura La Caprara
Today I attempted to contact Ecco for assistance placing an online order. Discount to be applied to order would not be applied. Attempted online chat, offline. Attempted completing email form to customer service, website would not allow message to be submitted. Called customer service phone number found online, got a recording saying go to website, called a retail outlet for assistance, nobody answered. Left a message. I love the shoes but clearly something isn’t working that there is no support for online customers.
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December 2023 by G Sandhu
I tried to do a return at the store and it was declined because they reached their daily return limit. The store rep told me it’s a system issue and nothing to do with the store policy and they have complained to head office about it. I sent customer service an email with my complaint and was advised it’s a store policy issue. So no one accepts responsibility. They just want to reach sales targets with no regard for customer satisfaction. Thank you for helping me to unchoose Ecco. Goodbye…
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October 2023 by Jatindar Singh
Worst experience! Buy as much as you want but can’t return because they have exceeded the return limit for day. Stupid! Never shopping here again. Returning everything including the shoes I liked to keep.
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October 2023 by Manuel Amorim
Great location. Teresa is a fantastic ambassador of the brand. She helped with my issue of exchanging my shoes without any hassle. Great job. Keep up the good work Teresa.
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September 2023 by Oleg Radchenko
My favorite shoe label, absolutely durable and fits as if measure-made!
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August 2023 by James Peto
It's ok, selection is limited.
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July 2023 by Malfoys Queen
Terrible service
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July 2023 by Michael Corey
I thought I was pretty aware of the shoe I needed. I had looked at Ecco but didn't understand it until I spoke with Teresa at Sherway Gardens. That was 16 months ago and all of my wife's and my shoes have been purchased there since. They are knowledgeable, good listeners, prepared to say they can or can not help, give great advice and then fit the shoe or sandal perfectly! Both Teresa and her assistant manager Ben couldn't be more helpful!As a more senior shopper this is so important to me, if I was 20 years younger it would have made quite a difference
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July 2023 by Karen Holmes
The staff at this store are extremely helpful and friendly. There was a great selection of styles and colours available. I will be back.....