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August 2024 by Dr D
Claudia is my favourite person at browns, I know her for long time since she was in square one . she is very friendly, helpful and professional
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August 2024 by Hanna
We enjoyed shopping here. Ashlee did an amazing job helping us out. She went all and beyond to find the shoes my fiancé and I would like. The checkout was super fast and professional. I saw some bad reviews about selling the shoe care products, but it didn’t bother us. We were offered such products, but I know that it’s just a part of their job to promote the products so we just politely rejected it. This store needs more people like Ashlee. ❤️
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July 2024 by Jenny Coleman
Shoutout to Sarah (Sherway Browns store manager), for incredible customer service - she went above and beyond to resolve an issue.
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July 2024 by Zain Hashmi
desperation. the place reeks of it, when they are selling you shoe care it’s not because that care for your shoes. They need to make that sale otherwise the company will fire the employee for not selling enough shoe care products.
So that’s why you might feel pushed and hounded, they want aggressive people to work there so that’s why the place can feel pretty hostile.
Employees steal each others sales at times because they are desperately trying to make their quota otherwise they will lose their job. Company still has old model from decades ago, they outdated and not a nice place to shop or look around even.
One of the managers here will argue with customers and employees because he is probably very stressed and they only hire people who are aggressive sales people. I’d stay away.
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June 2024 by Tyler
HORRIBLE CUSTOMER SERVICE. 3 STARS ON GOOGLE FOR A REASON. THE MANAGER THAT ALWAYS WORKING NIGHTS WITH THE DARKER COMPLEXION HAS ZERO CUSTOMER SKILLS. I WILL BE RETURNING THE SHOES I BOUGHT. I SPENT $1200 ON 3 PAIRS OF SHOES AND HE TREATS CUSTOMERS LIKE HE IS ABOVE THEM. PLEASE BROWNS DO SOMETHING ABOUT THIS MANAGER.
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April 2024 by Anna C
Great service. Nice shoes. Got what we were looking for.
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December 2023 by Viraj Patel
Abdullah was of great help! Go see him and he’ll take care of you.
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November 2023 by Anthony Joseph
Good place good shoes and deals like any other browns
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November 2023 by Melodie Cargill
Terrible experience. Sent me home with wrong size even after reordering. Unapologetic and rude staff.
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November 2023 by Jinan Essa
Good place to find comfortable shoes
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October 2023 by Nicole Hodgson
I visited the store on October 22 between 12:50-1pm, and I must say, my encounter with an employee of the store with a brown skin tone left me utterly appalled. In a manner that can only be described as rude and obnoxious, he brazenly circled me, loudly inquiring about the origin of my UGG boots. It's beyond me why he felt the need to question a customer like this, especially since he should be aware that UGG is a well-known brand. To make matters worse, he loudly announced that my boots looked old and suggested they were out of stock, going as far as to claim they should be thrown away. This level of rudeness and unwarranted commentary is completely unacceptable, and I was made to feel not only embarrassed but also bullied during what should have been a straightforward shopping experience. I've attached photos of the boots I was wearing for reference. This behaviour has no place in a store, and it's my sincere hope that the management addresses it promptly and ensures other customers are not subjected to such unprofessionalism.
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October 2023 by Faiz
Varun and Claudia are genuinely the best individuals I’ve come across shopping for shoes. They both deserve promotions!
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September 2023 by Maya S.
Not worth the price. I purchased a pair of $300 leather heeled boots from Artica (shoe line by Browns) less than a year ago. The leather on the heel completely shredded. Such a bummer - they were so cute! Unfortunately I will not be buying Browns brand boots again.
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July 2023 by sue vesti
cashier gave me the dirtiest look when i said i don't want to buy their shoe polish. their shoes quality is too low to bother with polishing, just wipe down with damp rag
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March 2023 by Sam Fanaki
Sales associates were very nice and helpful. Immediately offered to help me find what I was looking for when I walked into the store