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November 2024 by Dani S
Sweetest employees! Very kind and attentive, had a great time getting a facial service done!😊
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November 2024 by Helen J.
I had both a positive and negative experience here. I asked about a certain kind of shampoo and was given several free samples. I was asked for my personal phone and email for a follow-up. The sales girl I think her name was Priyanka did not tell me whether this would be shared in any way. When I came home I was already getting phishing emails. That has never happened to me with that particular email. Very odd experience indeed.
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August 2024 by Afsheen Shaikh
Lovely products
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May 2024 by Mabel Chan
Excellent service. Thanks Cecilia and team. We have a great shopping experience today. Definitely, will comeback soon
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March 2024 by Amna Khan
I was so pleased by the service here i was helped by saima who was so attentive and listened to all my concerns i have extremely curly hair and she assisted me and walked through so many different options for my hair type. I felt she really provided a one on one consultation which was such a lovely experience. She spent a lot of time explaining the products to me which was super refreshing. She was also extremely courteous and kind especially because i asksed so many questions she took her time and was so patient with explaining the science of aveeda to me! As someone skeptical of hair products i was really glad for saimas level of customer service and care
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March 2024 by Evelyn Kensington
I couldn't help but notice that the manager's personal hygiene appeared to be lacking, she said her name is Saima. There was a noticeable odor and what appeared to be dandruff on their hair and clothing, which was off-putting. During my interaction, I found the manager to be consistently rude and dismissive. Despite my attempts to engage in polite conversation and ask questions about the products, I was met with curt responses and a lack of attention. Overall, while I appreciate the quality of Aveda's products, this particular experience with the manager at Sherway Gardens was disappointing. I hope that management takes steps to address these issues and ensure that all customers receive the level of service and professionalism they deserve.
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March 2024 by Deega Ali
I had the displeasure of encountering the most incompetent and utterly disrespectful manager, (she said her name was Sayma), during my recent visit to Sherway. From the moment I walked into the store, it was abundantly clear that customer service was not even a remote priority for her.Despite being the only patron in the store, Saima couldn't even be bothered to look up from her personal phone to acknowledge my presence. It was as if I was invisible to her. When she finally deigned to address me, it was with such disdain and condescension that I wondered if I had inadvertently stumbled into a hostile territory.To add insult to injury, Saima assumed I couldn't comprehend English, despite my flawless fluency and professional credentials as a pediatric doctor. She spoke to me as if I were a child, slowly enunciating her words and asking if I understood. It was beyond insulting—it was downright humiliating.And as if her abysmal attitude wasn't enough, when I asked for a simple recommendation for shampoo, she couldn't even be bothered to provide a coherent response. Instead, she lazily gestured toward a wall of products and muttered something about "any of those." It was the epitome of incompetence and indifference.In conclusion, Saima's abhorrent behavior not only soured my experience at Sherway but also left me utterly flabbergasted. It's unfathomable that someone in a managerial position could be so blatantly rude and dismissive. Save yourself the frustration and avoid this store like the plague unless you enjoy being treated with utter contempt.
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January 2024 by Farzad Mehfari
I love Celcilia , she is amazing and very helpful.
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November 2023 by Anastasia Talia
Anam was so beyond amazing. Incredibly knowledgeable and kind and caring. She helped me in finding the perfect products for me! THANK YOU ANAM!
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October 2023 by Deepa Ver
I just went to Aveda store at Sherway Garden… I met really very helpful and professional person… her name is Saima.. she assisted me with products and gave me sample to try too… she was very polite and knowledgeable… thanks Saima… ?
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October 2023 by Pink Paris
I love Celcilia , she is amazing and very helpful.
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August 2023 by Vini Sharma
The store closing time is listed as 8pm on sunday. The store is 1 hour from my home and I reached at 7.30 to pick up my products today. The store was closed and there was no one to help. To me its unprofessional. The store timing should either be changed or someone should be present at the store to assist as per the listed time. It was sheer waste of time for me.
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June 2023 by Iwona Smoleńska
I Will be very honest, the whole experience at Aveda store at Sherway wasn’t what I hade expected , store was very dirty and messy , one lady who was working there had bad odor of what I would assumed was a food that she ate or some kind of spice, it was so instance I had to live soonerBut most of all the customer service associate and her way of explaining the products to me was not very knowledgeable unfortunately this was nothing what I experience in the past this is years ago when tea was offered the store was neat and welcoming. the stuff in Aveda was very pleasant and knowledgeable. I us to enjoy going just to have a look or just check what’s new in the line .I miss this experience and I wish it could be the same one dayI am a fanatic about Aveda , I use their products when it came out I love everything about it what Aveda stands for, the quality the packaging the scent of every product in the entire line .Aveda products in my opinion are very luxurious and we are costumers need a outstanding service to come back for more of Aveda beautiful products as they are .By the way the price point of these luxurious products are not low which is very understandable so in my humble opinion the service at the Aveda sorte needs has to be as good as the whole lineThank youEvona
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June 2023 by Mahnaz m.tabibi
Love the shampoo and conditioner really helped my hair. Staff are nice as well.
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April 2023 by Jaewoo Shon
Not friendly service and better order online.What’s the point of in store shopping if there is no samples and discount benefit…
