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December 2024 by Lloyd Lindsay
Excellent customer service -- I am a very satisfied customer!!!
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November 2024 by Gary Veal
Gr8 peeps
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May 2024 by Holly Carroll
Great experience. Very good customer service. The young man was new to the company and he went above and beyond to help me. He found the part i needed and it all went smoothly. Definitely get parts there again...Espanola Ontario store.
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May 2024 by James Miller
Great people work here. Smiling friendly and able to answer your question. Most sale items are not in stock easy to order. Huge selection of off road vehicles
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May 2024 by L Burns
My son bought a napa power starter at the Elliot Lake store and it was defective. It was returned the following business day and was confirmed as being defective. My son paid $306.95 for the defective part and told there was nothing that could be done for him. My husband went in and he was told the same and that the "sales associate" would have to talk to the boss and he would give my husband a call back. (No call back, and its a small town so we are well aware that my husband was talking to the boss) To be clear this is a kid in his early 20s that had to pay that amount to fix his car to get to work. Not only was he out that amount once but then had to go and purchase another one (NOT FROM NAPA) to get his car running. Living in a small town you want to shop local but with this kind of customer service we will not be shopping at Napa in Elliot Lake. Also please note the issue was also emailed to Napa Canada 4 days ago and no response has been received. I have sent another email to Napa Canada looking for a solution. Guess next step will be to contact CBC???
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October 2022 by Roy Whitman
I have changed my review temporarily. Taking my sled back to see if they can rectify the problem.
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October 2022 by Steve Carter
I am about to bring my quad back in for the third time for the same problem. I get the impression that parts are installed by guessing what is wrong without actual diagnosing. I am in for around $800.00 with nothing resolved. I am part of an ATV club and I have not been able to join in many club rides this summer due to the incompetency of the service techs.I am at my wits end.I have heard a lot of negative things about this place, and now I know why.
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November 2021 by Cheryl Carbone
Terrible - as in NO - service. We waited at the counter. Someone was being served and two employees looked at us but did not ask us of we needed help. We needed help and wanted to buy 2 batteries. We walked out and went to Maslack. We were served and the gentleman loaded them into our car!! Great service at Maslack.
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November 2021 by Joey Joejoe
The staff are great. Any parts I've ordered usually come in a day or two.
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December 2020 by Rachel Van Santen
The store had a sale on boots but didn’t have my size in stock. They ordered my size and had them within 5 days. Very friendly staff and great service.
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November 2020 by Ted Neill
Somehow my order for a carb rebuild kit got delayed (pandemic overload was probably the reason!) and John kept trying to find out what had happened. Finally it came in and John called me to inform me it had arrived and he brought the part straight to my door...even though I had yet to pay for it...he said "I trust you....come in on Monday and we will straighten up. I know you were waiting for this part and I'm sorry it took longer then normal to come in" - Wow!!! Customer service and small town trust etiquette...I certainly will be doing business with these guys again!!!
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September 2020 by Connie Gardiner
Thank you to Neill & Bill for going above & beyond to get us our Commander!! Just enjoyed the trails this past weekend & she was awesome!!! ?
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December 2019 by Gary Hubley
Their mechanics are poorly trained. They change parts with no mechanical understanding. They charge lots and replace parts unnecessarily. Ask around.
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December 2018 by chuck deraiche
Great customer service
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December 2018 by Brian Channon
Pleasant and knowledgeable personnel. Prices aren't bad.
