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November 2024 by Mimi Ruiz
Great attention and support in doubts and everything from the beginning, thank you very much Michael
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November 2024 by Jack Liu
Amelia and Sean is really helpful in helping me trade in and buy a new car.
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October 2024 by Amr Mohamed
The worst purchase experience I ever had!
The extended warranty is a scam, read very carefully if you want to take the risk!
They will promise things and treat you well until you sign, then you will experience the real awful treatment.
If only I can post screenshots of all their responses, my call logs, they will never dare to respond.
Anything stated here is factual with true documented references, any allegations of harrasment or improper language from my end is false and unsubstantiated. Nor called them after the date of this review!
There's no any clause or statement in the signed contract that prevents any option including the warranty, the finance agreement states clearly that cancelling any option any time.
They've redirected me to one another, ignored calls and emails, false excuses including records are missing because change of management, ridiculing and being sarcastic about my lawful requests, smirking, contradicting statements amongst them, purposefully misinterpreting the contract, and the list goes on.
At test drive, they stated a 250-point inspection at Mercedes dealership will be done, after I signed, it's only the safety inspection that has been done, charged me $750 for that!
After the test drive, I requested an advance copy of the contract to read the terms carefully before driving all the way there, they refused.
I was told financing APR will be 6% max, at signing it turned to be 8%!
I noticed at test drive the brake rotors were worn, they promised to replace them, at delivery they were not replaced! After weeks of calling, and bouncing me to one another, drove back, I was sent to a nearby garage, cheap after market rotors were installed and kept squeaking for months! Not to mention discovering missing parts and underbody bolts since then.
Finally, I was able cancel their useless extended warranty after being pushed to remove my previous review
A warranty that has been evidently tailored to avoid common issues, which occured and they succeeded evading to cover a major repair.
List of damages to date $ 6,094:
$ 5,759 Three year "Diamond Package" Warranty incl. financing interest.
$ 3,507 Major Repair (Crankcase Ventilation)
- $ 715 paid by warranty provider avoiding sales tax.
- $ 2,457 refunded after a long fight detailed below:
After a couple of weeks of ignoring my emails, I reached a manager, which offered $1,000 as a favor against waiving my rightful 50% ($2457) of the warranty since I've used it half the period.
They insisted without basis that it's non-refundable, they said their management changed and their contract records aren't available!
So, I emailed them my contract which clearly states that the buyer has the right to cancel optional services, also the warranty T&C language describes refund on a pro-rated basis through the dealer and lending institution.
Eventually, I was told to proceed the way I see fit, and the funny is that they retracted $1000 offer, Contract was never honored.
Their General manager reached out after seeing a previous review, and promised to pay me half the warranty cost (less interest because the vehicle was financed) by e-transfer and not through the lending institution, after I remove the review, which I did to get what I can from them!
Avoid buying from them at any cost.
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October 2024 by Heather Nedham
Great place to buy a luxury car!
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October 2024 by Ryan Dimenna
Was a pleasure dealing with Sean and Emad in the purchase of my mustang simple and easy process. Top notch guys and a top notch dealership very classy place with very professional people. Went above and beyond to make my purchase as smooth as possible. Check them out you won’t regret it.
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October 2024 by Steve Cable
Richy was great to work with. Smooth deal, low pressure, and honest.
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October 2024 by Rossana Bisceglia
This place is fabulous! Nicholas was beyond helpful in assisting me through the entire journey of purchasing my new car. Unparalleled customer service, that is professional, honest, and accommodating. Save yourself time and aggravation and head to Yorkdale Fine Cars for your next purchase.
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October 2024 by Youdhbir Singh
Good deal with good price genuine guidance into looking a car by SuKH surely worth to purchase here.
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October 2024 by Hsu Howard
Nicolas gave me good service in general. I will definitely refer all my friends to him at Yorkdale fine cars for their car purchases.
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October 2024 by Amir Khan
I had a disappointing experience purchasing a car from Yorkdale Fine Cars. My mistake was trusting the process without test-driving the 2018 Tesla, which almost cost me $45,000 for a used vehicle. After delivery, I noticed a stone chip on the windshield and contacted Reza within 20 minutes. He dismissed it, saying it wasn’t a big deal. I also requested during the paperwork that the scratched rims be repaired, but the job was poorly done. The car was advertised with a 499 km range, but I discovered it only charged to 445 km, indicating a 54 km battery degradation. I had clearly informed the sales team that I drive 200 km daily, making this issue even more concerning. I had initially brought two family members to purchase additional vehicles, but this poor experience cost your dealership nearly $80,000 in lost business. This has been my worst experience with a used car purchase.
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October 2024 by Arkan Albayaty
Sean's referral to the car wash was spot on! They did an amazing job, and the car looks fantastic inside and out. Quick and quality service - thank you, Sean!
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October 2024 by Bareq Arkan
Big thanks to Sean for the excellent referral to the car wash! The service was quick, and they did an outstanding job on both the interior and exterior of the car. It looked spotless and felt like new. Really appreciate Sean's recommendation—definitely made the right choice, and I’ll be returning for sure!
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October 2024 by Rasha Alagili
Sean referred us to a fantasticcar wash! He was extremely efficient, and my car's interior and exterior looked spotless in no time. Sean is also very friendly, which made the whole experience even better. Highly recommend his service!
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October 2024 by Nik Kola
Amazing customer service from the whole team with providing the audi rs7 at a great deal. Highly recommend, very professional!
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October 2024 by shaylan singh
Nicholas was a pleasure to deal with and was very transparent with information regarding the vehicle we bought. We would highly recommend working with him when purchasing a high end car at Yorkdale Fine Cars.
