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March 2024 by Danick Bruno
When my tenant's refrigerator broke down, I reached out to RA Appliance Repair. They responded promptly, arriving on the same day, which was crucial. The technician did a great job, and the refrigerator was repaired efficiently. I want to highlight that their pricing was reasonable. Prior to contacting RA Appliance Repair, I had called another company, but they quoted a high price for diagnosis and required a two-week wait time. RA Appliance Repair left a very positive impression on me with their professionalism and prompt service. I highly recommend this company for their fairly priced and reliable work. Five stars.
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March 2024 by konstantin greenberg
Had a problem with Samsung warranty as usual. Plus waiting time for tech from Samsung 4 days (!)After that called to R.A.Really professionalsGood customer service - technician arrived in 40min. Everything is fixed.Recommend.Good guys with a good price .
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February 2024 by Michal Goldenberg
My dishwasher broke last night unexpectedly. I called RA appliance repair and within an hour they came and gave me a diagnosis and my dishwasher fixed within two hours. Thank you RA appliance. Highly recommended.
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February 2024 by Melissa Sidhu
We hired them in September to fix our fridge. The fridge is still broken, and they refuse to return our money. They didn’t even properly diagnose it and charged us for a house call and parts that won’t fix the problem. They refuse to return our deposit, refuse to answer phone calls or texts. Please save your money do not deal with them what a nightmare. I have no fridge and two little kids the day before Christmas and he won’t even give me the courtesy of a reply.Update January 12, 2024: refund finally received.
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February 2024 by Amar Sidhu
Headline: immoral business practices!Untrustworthy, unapologetic and zero customer service skill.Update: refund finally recovered after a month of chasing calling and arguing. Posting reviews all over the web. Finally Feb. 12 got my moneyThis is by far they worst experience I've ever had with a service contractor.Contacted his company in September. Scheduled a service call for repairs to a Samsung refrigerator. Sept 19 , 2023Paid for a deposit on repair parts to be ordered on Sept 26th, 2023. Advised parts would be in stock in 4-6 weeks.After waiting the time period I continued to follow up with them. And continued to be advised the parts aren't in stock. To reach them is next to impossible. They do t return calls. Read or respond to text messages or emails. Once they got your money they show zero follow through. Concern or want to resolve issues.After finally waiting near 3 months for the parts to come in stock I got fed up. I spent about 40 min. Sourced parts for the repair. That I had be told were on back order and were not possible to get. Had them delivered in three days.I called in frustration and had requested to cancel the order. (Dec. 10) and they advised me they will cancel the order and I will get my money back. But they first had to get the money back from their supplier.So this excuse is just a tactic to delay refunding a consumer's money. It's actually illegal to withhold return of funds. I made the order with RA appliances not his supplier. On this call he advised us of this absurd policy and it's "how we are working" "we working differently" this is a continuous theme with them. They believe in doing business that only benefits them with their bottom line.After many calls and follow up they still have not returned our deposit. I opened a claim with the better business bureau. And finally on Monday December 18th in conversation they agreed to refund all the funds. In 48-72 hours. And here we are now Dec 23 still no refund.They say they accept credit card they forced us to e transfer funds each time.They quoted $80 for a service call and we were overbilled. It's even on their website. But we got charged $99 plus HST.My wife paid them the service call money and wasn't aware they overbilled.
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February 2024 by Panda Green
Very impressed with their service. Had an emergency with my washer in the middle of the night and called these guys. Within an hour technician was already at my house. Tech Art was very polite (considering that it’s a snow storm and late hour) and did the job very fast without any trouble. Washer works like brand new now. The price was very reasonable with no extra fee for emergency call. Thank you guys for your amazing service
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January 2024 by Jennie Lajeunesse
DO NOT USE THIS COMPANY. They are scammers. We paid $450 for the repair guy to end up telling us he couldn't fix anything unless we paid an additional $800 even tho we made it very clear that we didn't want any work done if there was going to be any additional cost. He promised us there wasn't going to be. Now we still have a leaking dishwasher and stove top not working and we are out $450.
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November 2023 by Gen H
I’ve used RA Appliance services twice now and both times have been positive. They are quick to respond and quick to send out help. One was an old traditional one you find in condos and the other is a newer samsung. Tom was great! Knowledgeable and knows the solution immediately when looking at the problem. I will continue to use their services.
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November 2023 by Tiffany Jackson
I was having trouble with my washing machine not rinsing and making a concerning sound. Vlad came at short notice and was so professional. Fixed my washing machine in minutes! Was very polite and considerate to be as quiet as possible as we have a baby in the home. Thanks Vlad!
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October 2023 by Steve Sanguedolce - artist
DO NOT TRUST THIS COMPANY. They aren't very honest and will not answer my questions about parts costs. Art came to my house to repair a leaky 2 year old washer that cost $800 new. He said I would need a drain assembly and told me the parts alone were $205 but he never gave me any parts list or part number, even though I asked him several times. The total cost of the repair was $457. Ouch. He made me wait five days to finish the job (because his car "broke down" and wouldn't return my calls for a couple of days (his car breaking down meant his phone also broke). In short, he grossly overcharged me for the parts which he never listed. General Electric told me the drain assembly cost $40 and the drain pump (which wasn't replaced) cost another $70 so where were my $205 worth of parts. I have yet to receive an answer from Art.On another occasion about two years ago, I asked him to service a washing machine which was rumbling loudly and violently. He told me the machine was dead and had to be replaced (it was just over one year old). Then we simply tried rebalancing the machine and it's still working fine to this day, two years later. DO NOT TRUST THIS MAN.
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September 2023 by Alyssia Vittoria
I just called this company for a problem on my stove, I paid the technician 90$ for see about the problem, he told me to buy the part that cost 130$ that took 2 weeks to deliver, I happened to call them back and the worker on the phone was so rude, told me why I bothered calling and he doesn’t know what I want, but he also wanted me to pay another 90$ to look at my stove again plus pay 280$ for labour fee, also I couldn’t even get a word in cause he was speaking over me the whole time. Would not recommend!
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August 2023 by Madi
Tom was so quick to answer when I requested a fix for my washing machine (replacing a moldy seal). He provided availabilities right away. Arthur competed the service call and was so kind and professional. He also showed me how to maintenance my washer in the future. It was a no brainer, I’ll be using them again!Service: Washing machine repair
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August 2023 by Artur Sh
I like the profile service that company provided will be recommended to all my friends who needs emergency calls for appliance repair and installation new appliances as well !Thank you guys for quick response ...
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June 2023 by Tlee James
Excellent experience! Service was quick and professional. Tom will be my first go-to for any future appliance repair. Have already recommended him to others.Service: Dryer repair
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June 2023 by pavel vertlib
I had a great experience with them, professional service, reasonable price.Definitely recommended.
